T Replied on 09/22/– Mazda Sales - ID # [redacted] – Customer - [redacted] ***: IPAC takes all customer issues very seriously Ghazi Deais, General Manager of IPAC-MAZDA, has spoken to [redacted] and resolved her issue She received a check for $ (check # [redacted] ) Thank you
Complaint: [redacted] I am rejecting this response because: Yes they have been in contact... with me and test taking forever again with my car... Could not even provide a rental car due to "my insurance"... At this point I feel I'm just being ripped off.. I honestly don't even want this car any more... They tell me they are waiting for the manufacturer but it should not be taking this long ... Jesus this was a new car... Pathetic making a payment on a new car I don't have !!!- Chrysler should at this time replace and and give me a new car ... Under the Texas lemon law something needs to be done asap!!!!!! Regards, [redacted]
05/04/2017–RESPONSE TO REJECTION– MAZDA SERVICE DEPT.– [redacted] ***- 05/03/2017-MESSAGE: Rejection-Complaint: [redacted] Again, IPAC tries to handle every customer concern seriously The other option is to take the vehicle to another Mazda dealer in town for a second opinion, it is a manufacture defect Any Mazda dealer in this town should be able to deal and talk to the Mazda Representative and solve the problem Again, I am not sure why it took the customer years to reach out for help but we will help if he chooses to come here to IPAC
Complaint: ***
I am rejecting this response because: Other dealerships want to charge me for sunvisors since it is outside month warranty and also because I did not purchase the vehicle in Texas. Unsatisfied with this entire process
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Chrysler has not even bother to reach out to me ...the dealership tried to have me tradedown for another car valued much lower ...that was a slap in the face ...my car was in total in the shop for bout a month or maybe more & I am not offered anything to compensate for my time and troubles..WE BOUGHT BRAND NEW CARS!!!!! 2!!!! I WANTED A COMPLETELY NEW CAR SAME EVERYTHING & THEY COULDN'T EVEN DO THAT! Instead I get offended by the low ball offer the dealership trys to give me .... I want FREE OIL CHANGES AND CAR WASHES FOR THE REMAINING YEARS I WILL HAVE FOR BOTH CARS WE BOUGHT ! ITS THE LEAST CHRYSLER AND THE DEALERSHIPP CAN DO FOR THE HEADACHE AND EMBARRASSMENT
*** ***
Complaint: [redacted]
I am rejecting this response because: I am not stepping foot in that dealership again. I am willing to accept the replacement sunvisors mailed to me and and send a return label so I can send the old ones back.
Regards,
[redacted]
04/06/2016 – Revdex.com COMPLAINT #[redacted]
Ingram Park Auto Center-Mazda and Mazda Corporation are working together to resolve
this issue for our customer, [redacted].
01/22/2018 – INGRAM PARK AUTO CENTER takes all customer complaints seriously. The General Manager of IPAC Mazda has resolved the issue with customer. Thank you.
05/03/2017 - REPLY TO Revdex.com COMPLAINT #[redacted] – MAZDA SERVICE DEPT./[redacted] Ingram Park Auto Center takes all customer complaints very seriously. This incident occurred 3 years ago. The service manager involved with this incident is no longer working for IPAC. We are willing to...
assist this customer. He will need to bring the vehicle to our service department for inspection and allow us to contact Mazda Corporation on his behalf then we can see if we can solve his problem.If the car has less than 100k miles, I think we have a good chance for Mazda Corp to help, but we have to send the bad visors back to Mazda, so the customer has to come to the dealership before we are able to do anything.
Complaint: [redacted]
I appreciate the acknowledgement and apology, although the apology still does not resolve the on going issue with my brand new Mazda 3. I am still seaking a resolution. Please contact me at [redacted]
Regards,
[redacted]
T
Replied on 09/22/2015 – Mazda Sales - ID # [redacted] – Customer - [redacted]:
IPAC takes all customer issues very seriously. Ghazi Deais, General Manager of IPAC-MAZDA, has spoken to [redacted] and resolved her issue. She received a check for $250.00...
02/20/2018 - Response to RejectionThe vehicle is back with the customer as of 2/5/18. The vehicle was first brought to us on Dec. 26th 2017 with radio issues. At that time there was no fix available. Because, this was a new vehicle with 839 miles on it, we got technical assistance involved. After multiple conversations, they asked us to replace the radio. We replaced the radio, and verified at that point that the vehicle was operating as designed. The customer picked up their vehicle on January 16th, 2018. On January 18th, 2018 the customer was having continued concerns with his radio so he brought the vehicle back to us. We again got technical assistance involved on Jan 19th. They asked us to replace the radio again 2/2/18, we replaced the radio and the customer picked up their vehicle on 2/5/18. We have not had any communication from the customer since they picked up. The customers insurance does not transfer to our rental vehicle, which is why we could not put them into once of our vehicles.
05/04/2017–RESPONSE TO REJECTION– MAZDA SERVICE DEPT.– [redacted]- 05/03/2017-MESSAGE: Rejection-Complaint: [redacted] ...⇄ IPAC tries to handle every customer concern seriously. The other option is to take the vehicle to another Mazda dealer in town for a second opinion, it is a manufacture defect. Any Mazda dealer in this town should be able to deal and talk to the Mazda Representative and solve the problem. Again, I am not sure why it took the customer 3 years to reach out for help but we will help if he chooses to come here to IPAC.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
INGRAM PARK AUTO CENTER TAKES ALL CUSTOMER COMPLAINTS VERY SERIOUSLY. IPAC CHRYSLER'S GENERAL MANAGER HAS BEEN IN CONTACT WITH CUSTOMER AND CURRENTLY WORKING ON RESOLVING THEIR ISSUE. THANK YOU.
Complaint: [redacted]
I am rejecting this response because:
Yes they have been in contact...
with me and test taking forever again with my car... Could not even provide a rental car due to "my insurance"... At this point I feel I'm just being ripped off.. I honestly don't even want this car any more... They tell me they are waiting for the manufacturer but it should not be taking this long ... Jesus this was a new car... Pathetic making a payment on a new car I don't have !!!- Chrysler should at this time replace and and give me a new car ... Under the Texas lemon law something needs to be done asap!!!!!!
Regards,
[redacted]
T Replied on 09/22/– Mazda Sales - ID # [redacted] – Customer - [redacted] ***: IPAC takes all customer issues very seriously Ghazi Deais, General Manager of IPAC-MAZDA, has spoken to [redacted] and resolved her issue She received a check for $ (check # [redacted] ) Thank you
Complaint: [redacted] I am rejecting this response because: Yes they have been in contact... with me and test taking forever again with my car... Could not even provide a rental car due to "my insurance"... At this point I feel I'm just being ripped off.. I honestly don't even want this car any more... They tell me they are waiting for the manufacturer but it should not be taking this long ... Jesus this was a new car... Pathetic making a payment on a new car I don't have !!!- Chrysler should at this time replace and and give me a new car ... Under the Texas lemon law something needs to be done asap!!!!!! Regards, [redacted]
05/04/2017–RESPONSE TO REJECTION– MAZDA SERVICE DEPT.– [redacted] ***- 05/03/2017-MESSAGE: Rejection-Complaint: [redacted] Again, IPAC tries to handle every customer concern seriously The other option is to take the vehicle to another Mazda dealer in town for a second opinion, it is a manufacture defect Any Mazda dealer in this town should be able to deal and talk to the Mazda Representative and solve the problem Again, I am not sure why it took the customer years to reach out for help but we will help if he chooses to come here to IPAC
Complaint: ***
I am rejecting this response because: Other dealerships want to charge me for sunvisors since it is outside month warranty and also because I did not purchase the vehicle in Texas. Unsatisfied with this entire process
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Chrysler has not even bother to reach out to me ...the dealership tried to have me tradedown for another car valued much lower ...that was a slap in the face ...my car was in total in the shop for bout a month or maybe more & I am not offered anything to compensate for my time and troubles..WE BOUGHT BRAND NEW CARS!!!!! 2!!!! I WANTED A COMPLETELY NEW CAR SAME EVERYTHING & THEY COULDN'T EVEN DO THAT! Instead I get offended by the low ball offer the dealership trys to give me .... I want FREE OIL CHANGES AND CAR WASHES FOR THE REMAINING YEARS I WILL HAVE FOR BOTH CARS WE BOUGHT ! ITS THE LEAST CHRYSLER AND THE DEALERSHIPP CAN DO FOR THE HEADACHE AND EMBARRASSMENT
*** ***
Complaint: [redacted]
I am rejecting this response because: I am not stepping foot in that dealership again. I am willing to accept the replacement sunvisors mailed to me and and send a return label so I can send the old ones back.
Regards,
[redacted]
04/06/2016 – Revdex.com COMPLAINT #[redacted]
Ingram Park Auto Center-Mazda and Mazda Corporation are working together to resolve
this issue for our customer, [redacted].
01/22/2018 – INGRAM PARK AUTO CENTER takes all customer complaints seriously. The General Manager of IPAC Mazda has resolved the issue with customer. Thank you.
05/03/2017 - REPLY TO Revdex.com COMPLAINT #[redacted] – MAZDA SERVICE DEPT./[redacted] Ingram Park Auto Center takes all customer complaints very seriously. This incident occurred 3 years ago. The service manager involved with this incident is no longer working for IPAC. We are willing to...
assist this customer. He will need to bring the vehicle to our service department for inspection and allow us to contact Mazda Corporation on his behalf then we can see if we can solve his problem.If the car has less than 100k miles, I think we have a good chance for Mazda Corp to help, but we have to send the bad visors back to Mazda, so the customer has to come to the dealership before we are able to do anything.
Complaint: [redacted]
I appreciate the acknowledgement and apology, although the apology still does not resolve the on going issue with my brand new Mazda 3. I am still seaking a resolution. Please contact me at [redacted]
Regards,
[redacted]
T
Replied on 09/22/2015 – Mazda Sales - ID # [redacted] – Customer - [redacted]:
IPAC takes all customer issues very seriously. Ghazi Deais, General Manager of IPAC-MAZDA, has spoken to [redacted] and resolved her issue. She received a check for $250.00...
(check #[redacted]).
Thank you.
02/20/2018 - Response to RejectionThe vehicle is back with the customer as of 2/5/18. The vehicle was first brought to us on Dec. 26th 2017 with radio issues. At that time there was no fix available. Because, this was a new vehicle with 839 miles on it, we got technical assistance involved. After multiple conversations, they asked us to replace the radio. We replaced the radio, and verified at that point that the vehicle was operating as designed. The customer picked up their vehicle on January 16th, 2018. On January 18th, 2018 the customer was having continued concerns with his radio so he brought the vehicle back to us. We again got technical assistance involved on Jan 19th. They asked us to replace the radio again 2/2/18, we replaced the radio and the customer picked up their vehicle on 2/5/18. We have not had any communication from the customer since they picked up. The customers insurance does not transfer to our rental vehicle, which is why we could not put them into once of our vehicles.
05/04/2017–RESPONSE TO REJECTION– MAZDA SERVICE DEPT.– [redacted]- 05/03/2017-MESSAGE: Rejection-Complaint: [redacted] ...⇄ IPAC tries to handle every customer concern seriously. The other option is to take the vehicle to another Mazda dealer in town for a second opinion, it is a manufacture defect. Any Mazda dealer in this town should be able to deal and talk to the Mazda Representative and solve the problem. Again, I am not sure why it took the customer 3 years to reach out for help but we will help if he chooses to come here to IPAC.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
INGRAM PARK AUTO CENTER TAKES ALL CUSTOMER COMPLAINTS VERY SERIOUSLY. IPAC CHRYSLER'S GENERAL MANAGER HAS BEEN IN CONTACT WITH CUSTOMER AND CURRENTLY WORKING ON RESOLVING THEIR ISSUE. THANK YOU.
Complaint: [redacted]
I am rejecting this response because:
Yes they have been in contact...
with me and test taking forever again with my car... Could not even provide a rental car due to "my insurance"... At this point I feel I'm just being ripped off.. I honestly don't even want this car any more... They tell me they are waiting for the manufacturer but it should not be taking this long ... Jesus this was a new car... Pathetic making a payment on a new car I don't have !!!- Chrysler should at this time replace and and give me a new car ... Under the Texas lemon law something needs to be done asap!!!!!!
Regards,
[redacted]