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The MathWorks, Inc.

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Reviews The MathWorks, Inc.

The MathWorks, Inc. Reviews (6)

Revdex.com:
I have reviewed the response submitted...

by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
They have only acknowledged the initial complaint. I am still awaiting their resolution; however, the Revdex.com site indicates a response from me is required at this time.
Regards,
[redacted]

Thanks for providing the details of your complaint. I will alert my colleagues in our customer service group and discuss with them how best to address your email. I will be back in touch as soon as possible. Regards,[redacted]

Complaint received. I have alerted the appropriate individual at MathWorks who can remove your contact information from our email lists. I will follow up asap to confirm the action has been taken place. Regards,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
As glad as I am to hear that we are still working towards a resolution here, it is an interesting choice to attempt to contact me directly (using an email address I no longer use and do not recall giving my permission to send any type of correspondence). I have chosen to allow the Revdex.com to mediate this dispute for a reason. Any message attempting to circumvent official channels of contact in this case, particularly using personal contact information that I provided for the sole purpose of transaction location, is to be ignored. Now, on to the more present issue: you claim my code was purchased at a book store. I have never purchased anything at any university bookstore anywhere I have attended college. They price-gouge enormously compared to what you can find online. I would be interested to know what book store it is that I bought this code at, considering I fairly clearly recall buying it online.
Regards,
[redacted]

Hi [redacted],The team here continues to work on resolving your issue. Your name and email address as provided in the complaint have not been found in our systems. In addition, given that you don't have any proof of purchase, there may be alternative methods for us to obtain proof via our systems. More specifically, if you're able to provide any of the following additional information, it may enable us to get to a satisfactory closure for everyone:- any alternative names or email addresses that might have been used in the purchasing process- a MATLAB license number- an activation key- an order number- the actual URL of the site where the software was purchasedThank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
It was ordered directly from the MathWorks website; however, I am unable to produce purchasing verification. Incidentally, the place of purchase is irrelevant as I could have purchased it anywhere and my complaint would still stand. I am clearly not the owner of the software I purchased since I am unable to resell it as I see fit. Therefore, I am returning it to its owner for full reimbursement. Do not force me to perpetuate the criminal act of theft that it would appear I am unwittingly a part of.
Regards,
[redacted]

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