The Mattress Factory, Inc.

Trying to finish my financed purchase with Len and Leslie took overHe informed me that despite being allowed to apply (and be given) credit via their web page, that he wasn't going to allow it (Len didn't have an issue that I live in NC on Fri)
After asking to talk to his manager, Andre who is on vacation for a week, I asked to speak to Andre's manager, Chris is all I was given and was told that was all I was getting and hung up on
When I called right back, I informed him that I would be finding it out on my own but if he wanted to be the road block today that would be itHe said OK and hung up
I find it odd that this company allows you to apply ON-LINE for financing and offers NATIONWIDE delivery but balks when they get used together
I will be following this up with the Revdex.com as now I have a credit ding that I don't know if I can use elsewhere!!
STAY AWAY unless you like to be hung up on!!!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The $was finally deposited in my account this morning - 4/
Thank you,
*** ***

Horrible overall- I was delivered a broken bed base, then they wouldn't take my box springs, and on moving things in and out they damaged the wall and ceiling in my stairwell (huge chunk missing out of the ceiling, along with gouges into the wall- both of which are plaster) Then, there was a stain on the mattress After having to deal with their vice president, Andres R***, I was able to get my delivery fee refunded, and a replacement base and mattress, but I am left with the damage to my home, and was told that it wasn't their problem and I had to take it up with the delivery people Please note, they are the ones who arranged the delivery, the bed was delivered in a branded Mattress Factory truck, and I still haven't heard from anyone regarding this damage

Contacted John Nalbanian to find out warranty questions and was talked to very harshly and accused of having an attitude and was told that he wasn't going to help meHe hung up on me and was very hostile with me when I asked him if he was just about salesJohn continued to dismiss my calls and hang up on me and say he's glad that he's not going to help and answer my questionsThis man was explosively rude and hostile

Responding to the Complaint for customer:[redacted] Nashville , TN [redacted]Daytime Phone: ###-###-####Evening...

Phone: ###-###-####E-mail: [redacted].comThe Mattress Factory Inc. issued [redacted] the credit for $300.00 on 4/17/2015.  Please see the attached Credit Card Batch form that shows the credit issued.  Please code this complaint as resolved in your system.  Thank you,Eddie A[redacted] The Mattress Factory Inc.

To whom it may concern,I have called multiple times since 10/24 Monday, I called again today 10/26 Wednesday to advise that I was responding to the Revdex.com.I left a message.[redacted] has contacted me today, I will try to assist him in the warranty process.My sales rep John is one of the most patient...

employees I have, he reported that [redacted] demanded a refund on his 5 year old mattress and used offensive language when he called the showroom.Mark L[redacted]VP Customer Relations

Responding to the Complaint for customer:[redacted] Nashville , TN [redacted]Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: [redacted].comThe Mattress Factory Inc. issued [redacted] the credit for $300.00 on 4/17/2015.  Please see...

the attached Credit Card Batch form that shows the credit issued.  Please code this complaint as resolved in your system.  Thank you,Eddie A[redacted] The Mattress Factory Inc.