The Mattress Maker

I spoke to owner and we offered to make a whole new mattress for him  On 9/22/17 - Called and spoke to [redacted].  After listening to the issue at hand (I was not working here at the time of sale/complaint) I told him that we will make a whole new mattress and redeliver...

and he refused.  Wants a refund.  As you can see on attached Sales receipt by Mr. [redacted].  There are no cash refunds only Merchandise Credit.