The Mattress Man

Review: ON 10/08/2013 I PAID FOR A MATTRESS AND BOX SPRING.I ASKED BEFORE AND AFTER PURCHASE ABOUT A WARRANTY AND WAS TOLD TEN YEARS AND I WILL RECEIVE THE WARRANTY ON THE NEXT DAY UPON DELIVERY.A CALL WAS PLACETHE NEXT DAY OF DELIVERY ABOUT THE TIME TO COME I ASKED THEN ABOUT THE WARRANTY AND WAS TOLD IT WILL BE WITH THE MATTRESS.THE GUYS CAME TOOK THE PLASTIC OFF AND NO WARRANTY.I CALLED [redacted] THE SALES REP AND WAS TOLD ONE WOULD BE IN THE MAIL.THIS WAS WED I PAID AND ON THURSDAY DELIVERY.I CALLED THE NEXT TUESDAY STILL NOT RECEIVING THE WARRANTY AND [redacted] TOLD ME IT WAS UNDER PAPERS AND HE WILL SEND OUT.AGAIN HE ASKED FOR MY ADDRESS.I RECEIVED A BLANK WARRANTY NO SPECIFIC NOS. OF PRODUCT NOT STATING SPECIFICALLY HOW LONG FOR THE WARRANTY AS HE QUOTED TEN YEARS.I CALLED TO GET PRODUCT NO.AS I COULDNT SEE IT .[redacted] TOLD ME TO LOOK ON THE TAG WHICH I COLDNT FLIP MATTRESS AS THE DELIVERY GUYS HAD IT NOT VISIBLE.HE TOLD ME HE WOULD PUT DOWN THE PHONE DOWN AS I LOOKED.I HUNG ON FOR OVER TWENTY MINUTES,I HEARD SOMEONE PUNCHING NOS ON THE PHONE AND I WAS DISCONNECTED.I CALLED BACK AND LEFT A MESSAGE ASKING FOR THE INFO.HE NEVER R ETURNED THE CALL.MY QUESTIONS ARE IS THIS NORMAL BUSINESS PRACTICE?HOW DO I KNOW THAT I HAVE A TEN YEAR WARRANTY WITH NO SPECIFIC WORDING?DO I ACTUALLY HAVE THE BRAND I BOUGHT.IT WAS ELEVEN DAYS FROM PURCHASE TO RECEIVE THE WARRANTY.ARE THER OTHER COMPLAINTS OR SITUATIONS FROM THIS COMPANY OR PERSON?I FELT HE INTENTIONAL WAITED THTA LONG SO I WOULD NOT HAVE THE OPTION OF RETURNIG THE MATTRESS.Desired Settlement: JUST TO HAVE MY QUESTIONS ANSWERED AND IF THIS IS NOT NORMAL BUSINESS PRACTICE TO MAKE SURE IT DOESNT HAPPEN AGAIN.DEPENDING UPON THE ANSWER MAYBE MORE.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by The Mattress Man regarding complaint ID [redacted].

Regards,