The Meadows Race Track

This letter is in response to the complaint submitted on 1/14/and assigned ID of [redacted] regarding a “flyer” received by a customer from The Meadows Racetrack and Casino (“TheMeadows”) for the period of January 2015.After investigation and review of the complaint, The Meadows believes it is within fullcompliance and its right to amend an offer which was determined to be incorrect due to adatabase programming errorIn accordance with PA § 501aCompulsive and ProblemGambling Plan, The Meadows fulfilled its requirement by providing notification of at least two(2) business days prior to conducting a promotion by contacting each guest through direct mail.The Meadows permitted all guests who received an incorrect offer amount to redeem theirrewards until the point of notification.If you have any further questions or need additional details, please feel free to contact us.Director of Marketing, The Meadows Casino

This letter is in response to the complaint submitted on 1/14/2015 and assigned ID of [redacted]regarding a “flyer” received by a customer from The Meadows Racetrack and Casino (“TheMeadows”) for the period of January 2015.After investigation and review of the complaint, The Meadows believes it is...

within fullcompliance and its right to amend an offer which was determined to be incorrect due to adatabase programming error. In accordance with PA § 501a.2. Compulsive and ProblemGambling Plan, The Meadows fulfilled its requirement by providing notification of at least two(2) business days prior to conducting a promotion by contacting each guest through direct mail.The Meadows permitted all guests who received an incorrect offer amount to redeem theirrewards until the point of notification.If you have any further questions or need additional details, please feel free to contact us.Director of Marketing, The Meadows Casino

The fact is that I won a prize from the Meadows Casino and they refuse to award the stated prize of 4 weeks of free play. I won the prize, they need to pay off on it. I am not asking for anything except what is due me. 
Regards,

Review: I recieved a flyer from the Medows Casino offering me $275 dollars a week for the month of January.After using it for the first 2 weeks of the month I got a letter saying it was a mistake and they would no longer honor this offer. They offered me $25 in free play to make up for the revokation of my free play. This is the classic "Bait and Switch" in my oppinion. Make no mistake that this is not about me loosing in their casino it is about the Meadows breaking a contract with me and manny other customers.Desired Settlement: I want to Meadows to honor the free play offered and I want punitive damages for said offence.

Business

Response:

This letter is in response to the complaint submitted on 1/14/2015 and assigned ID of [redacted]regarding a “flyer” received by a customer from The Meadows Racetrack and Casino (“TheMeadows”) for the period of January 2015.After investigation and review of the complaint, The Meadows believes it is within fullcompliance and its right to amend an offer which was determined to be incorrect due to adatabase programming error. In accordance with PA § 501a.2. Compulsive and ProblemGambling Plan, The Meadows fulfilled its requirement by providing notification of at least two(2) business days prior to conducting a promotion by contacting each guest through direct mail.The Meadows permitted all guests who received an incorrect offer amount to redeem theirrewards until the point of notification.If you have any further questions or need additional details, please feel free to contact us.Director of Marketing, The Meadows Casino

Consumer

Response:

The fact is that I won a prize from the Meadows Casino and they refuse to award the stated prize of 4 weeks of free play. I won the prize, they need to pay off on it. I am not asking for anything except what is due me.

Regards,