The Medcom Group Ltd

I'm sorry to hear that you are still upset As stated in the previous email, we will refund your payment of $and bill your insurance company This payment will be processed and the refund issued this week It may take several days for the refund to process In the future we will do a better job of handling these situations Thank you for bringing this to my attentionSincerely,Caleb H***

We apologize for our error The request for billing occurred but we didn't follow up to ensure it had been done The claim (INV # [redacted] ) was submitted electronically to Medicare as requested by Mr [redacted] on 12/16/at 15:27: We will follow up with Mr [redacted] once we have received notification of payment/non-payment from Medicare

Complaint: ***
I am rejecting this response because: #I was told that they had contacted my insurance company, they never did, they told me they looked at a screen and that my insurance company didn't cover this chair. They never called my insurance company to ask, because my insurance company told me they never filed a claim. They have a contract with my insurance company, so they should know this#When I called, which was before I posted my complaint, is when they told me I would end up paying way more than the $if I submitted a claim to my insurance company. To me that is a scare tactic. The deceit is because they told me they called my insurance company, when they never didI am not an insurance company, I am just a person. I shouldn't have to fight to have a company whom is responsible for checking with my insurance company for coverage. At least I was willing to fight and find out. Most patients are older and they won't do this, they will just pay the $out of pocket and never know that Medcom never contacted the insurance companyI have talked to Medcom and was told this is a busy time of year and that is why this was not researched better. Not a very good excuse. They also called last week and told me I would be hearing from another person with their company, I still have not heard from them. They need to look at their business practices, because this was not handled very professional and I would find it hard to believe that I am the only one
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom It May Concern:
In response
to this request we will gladly refund the $and bill this equipment to the patients insurance company.The miscommunication occurred with the difference in insurance info we were given versus actual info on the patients cardIn medcom's years of exceptional, documented customer service we have always encouraged patients to contact their local representative with ANY questions regarding billing or usage of our equipmentWe are available hours per day days per year to assist our customersEvery customers representative's name and number is listed on the top of the Patient AgreementWe were not contacted by this customer and given a chance to make amends prior to the reporting of the complaint to the Revdex.com"Scare Tactics" and "Practice of Deceit" do not apply as this equipment is optional per the physicians protocolOur goal is to provide equipment that aids in the recovery of patients not to engage in any dishonest behaviors

Complaint: ***
I am rejecting this response because: #I was told that they had contacted my insurance company, they never did, they told me they looked at a screen and that my insurance company didn't cover this chair. They never called my insurance company to ask, because my insurance company told me they never filed a claim. They have a contract with my insurance company, so they should know this.#When I called, which was before I posted my complaint, is when they told me I would end up paying way more than the $if I submitted a claim to my insurance company. To me that is a scare tactic. The deceit is because they told me they called my insurance company, when they never did.I am not an insurance company, I am just a person. I shouldn't have to fight to have a company whom is responsible for checking with my insurance company for coverage. At least I was willing to fight and find out. Most patients are older and they won't do this, they will just pay the $out of pocket and never know that Medcom never contacted the insurance company.I have talked to Medcom and was told this is a busy time of year and that is why this was not researched better. Not a very good excuse. They also called last week and told me I would be hearing from another person with their company, I still have not heard from them. They need to look at their business practices, because this was not handled very professional and I would find it hard to believe that I am the only one
Regards,
*** ***

I'm sorry to hear that you are still upset As stated in the previous email, we will refund your payment of $and bill your insurance company This payment will be processed and the refund issued this week It may take several days for the refund to process In the future we will do a better job of handling these situations Thank you for bringing this to my attention
Sincerely,
Caleb H***

To Whom It May Concern: In response to this request we will gladly refund the $and bill this equipment to the patients insurance company.The miscommunication occurred with the difference in insurance info we were given versus actual info on the patients cardIn medcom's years of exceptional,
documented customer service we have always encouraged patients to contact their local representative with ANY questions regarding billing or usage of our equipmentWe are available hours per day days per year to assist our customersEvery customers representative's name and number is listed on the top of the Patient AgreementWe were not contacted by this customer and given a chance to make amends prior to the reporting of the complaint to the Revdex.com"Scare Tactics" and "Practice of Deceit" do not apply as this equipment is optional per the physicians protocolOur goal is to provide equipment that aids in the recovery of patients not to engage in any dishonest behaviors

To Whom It May Concern: In response to this request we will gladly refund the $and bill this equipment to the patients insurance company.The miscommunication occurred with the difference in insurance info we were given versus actual info on the patients cardIn medcom's years of exceptional,
documented customer service we have always encouraged patients to contact their local representative with ANY questions regarding billing or usage of our equipmentWe are available hours per day days per year to assist our customersEvery customers representative's name and number is listed on the top of the Patient AgreementWe were not contacted by this customer and given a chance to make amends prior to the reporting of the complaint to the Revdex.com"Scare Tactics" and "Practice of Deceit" do not apply as this equipment is optional per the physicians protocolOur goal is to provide equipment that aids in the recovery of patients not to engage in any dishonest behaviors

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

I'm sorry to hear that you are still upset? As stated in the previous email, we will refund your payment of $and bill your insurance company? This payment will be processed and the refund issued this week? It may? take? several days for the refund to process? In the future we will do a better job of handling these situations? Thank you for bringing this to my attentionSincerely,Caleb H***

Complaint: ***
I am rejecting this response because: #I was told that they had contacted my insurance company, they never did, they told me they looked at a screen and that my insurance company didn't cover this chair.? They never called my insurance company to ask, because my insurance company told me they never filed a claim.? They have a contract with my insurance company, so they should know this.#When I called, which was before I posted my complaint, is when they told me I would end up paying way more than the $if I submitted a claim to my insurance company.? To me that is a scare tactic.? The deceit is because they told me they called my insurance company, when they never did.I am not an insurance company, I am just a person.? I shouldn't have to fight to have a company whom is responsible for checking with my insurance company for coverage.? At least I was willing to fight and find out.? Most patients are older and they won't do this, they will just pay the $out of pocket and never know that Medcom never contacted the insurance company.I have talked to Medcom and was told this is a busy time of year and that is why this was not researched better.? Not a very good excuse.? They also called last week and told me I would be hearing from another person with their company, I still have not heard from them.? They need to look at their business practices, because this was not handled very professional and I would find it hard to believe that I am the only one
Regards,
*** ***

We apologize for our error? The request for billing occurred but we didn't follow up to ensure it had been done? The claim (INV #***) was submitted electronically to Medicare as requested by Mr*** on 12/16/at 15:27:? We will follow up with Mr*** once we
have received notification of payment/non-payment from Medicare

I'm sorry to hear that you are still upset.  As stated in the previous email, we will refund your payment of $250 and bill your insurance company.  This payment will be processed and the refund issued this week.  It may take several days for the refund to process.  In the future we will do a better job of handling these situations.  Thank you for bringing this to my attentionSincerely,Caleb H[redacted]

We apologize for our error.  The request for billing occurred but we didn't follow up to ensure it had been done.  The claim (INV #[redacted]) was submitted electronically to Medicare as requested by Mr. [redacted] on 12/16/2016 at 15:27:13.  We will follow up with Mr. [redacted] once...

we have received notification of payment/non-payment from Medicare.

We apologize for our error.  The request for billing occurred but we didn't follow up to ensure it had been done.  The claim (INV #[redacted]) was submitted electronically to Medicare as requested by Mr. [redacted] on 12/16/2016 at 15:27:13.  We will follow up with Mr. [redacted] once we...

have received notification of payment/non-payment from Medicare.