The Medical Store of Palm Beach CTY

[redacted] came to the dealership on the promise of a $gift card for coming in and allowing us to potential assist in his au***obile needs and to test drive a New HyundaiThe $promotion is not a " come on" or a "lure" it is a company we work with to Thank cus***ers for coming inWe do not stock or supply the gift cardsAfter [redacted] came in we supplied the information to the company to make sure he gets his gift card and also, Thanking him for stopping in to Hackettstown HyundaiI am sorry if that was not conveyed properly to [redacted] I will immediately, make sure one of my staff goes and purchases a $gift card and we mail it out to him todayWe certainly don't want to loose the opportunity to sell you a vehicle over a misunderstandingWe hope in the future [redacted] will allow us to serve him or his families au***otive needs [redacted] P [redacted] Hackettstown Hyundai President

Please be aware, we have no record of [redacted] at this address ever buying a Hyundai Tucson from usWhen we run the phone # it comes back to [redacted] at the [redacted] addressIf [redacted] can verify for us they bought a Hyundai Tucson from us, we would be more then happy to provide them with an Owners Manual and Warranty book for them for freeWe also, would love to do there maintenance work and warranty work as we get paid from Hyundai to do itPlease forward along this information as well as my contact infoThank you [redacted] P [redacted] Hackettstown Hyundai President

Complaint: [redacted] I am rejecting this response because: yes ii am rejecting this response because THEY ARE lying I did not purchase the veloster in I purchased it I was told to TRADE the car in because it had TWO many MILES ON and I was under the impression that is exactly what I did they have a $10,car that I cant get because I can afford the insurance and now they are trying to cover their by getting plates on it yes I have an attorney is involved because of this I have to declared bankruptcy and they know it I was calling [redacted] twice a week to see if my loan was paid off and they said I had to wait 15-days and I did but they kept calling me and it still wasn't paid off so I had to go back to hyundai to find out why the loan was not paid off that is when I found out that it was not TRADED in they did not explain AT ALL THAT IT WAS NOT A TRADE IN I WOULD HAVE NOT DONE THIS DEAL I CAN'T AFFORD CAR PAYMENTS they are not honest at all they are LAIRS THEY LIED TO YOU AND ME THEY ARE DISHONESTand yes I had to bring in the elantra because there were things that had to be fixed non the car before I got it I was in tears when I had to go back there and everyone was looking at me because they know what the manage did to and they were sad about it I can't go back there again because of this and yes IT IS NOT MY FAULT THEY COULD OF EXPLAINED EVERYTHING TO ME BETTER THE SALESMAN NAMESZ WAS [redacted] S [redacted] HE WAS THE ONE WHO SAID TO TRADE THE CAR IN A GET SOMETHING WITH LOWER MILAGE REMEMBER THEY ARE LYING TO YOU Regards, [redacted]

I have read the complaint and spoken to [redacted] M [redacted] who actually handled the refund for [redacted] ***..What I have found in my reviewing [redacted] complaint is the followingWe have no record of [redacted] cancelling or requesting a cancellation for her gap refund from SeptemberMr [redacted] M actually handled the refund in February and actually had the gap insurance cancelled from 7/9/15, which was when she requested it, and when she paid off her old vehicle, ensuring [redacted] would get the entire refund due her, and not when we actually requested a cancellation which was dated 2/16/We did receive payment from the gap cancellation company on 3/28/19, and we cut a check in the amount of on 3/29/Unfortunately, [redacted] should have been told all refunds need to be picked up in person, and a signature is required from her so we can put all of the documentation in her old file and close out this transactionAfter speaking with [redacted] and [redacted] in our office, we unfortunately did not convey this to herDue to the inconvienence we are going to mail out the refund check todayWe certainly appreciated [redacted] business and hope this will close out her complaint [redacted] P [redacted] Hackettstown Hyundai President

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Please be aware I am in receipt of [redacted] response [redacted] is well aware she didn't trade her vehicle in and even signed very specific documentation that clearly stated she was not trading in her current carWe have a huge amount of customers that purchase 2nd cars for family members, children, and various circumstances, it is not our job to quiz a customers intentions as to what they are doing with there current car unless of course we are trading itI am very comfortable with our position, and if [redacted] does decide to take this legal, our legal council is apprised of the current situation, and has been instructed to legally counter claim her for any damage or she may cause to our reputationWe certainly do not take these situations lightly, and I have personally reviewed every piece of paper in her file and interviewed her salesman, and the General Manager of the dealershipI would greatly appreciate you closing out this file, unless you would like a copy of all of her documents, including the form she signed that said " We are not trading her current Veloster with serial #Thank you [redacted] P [redacted] President

Mr & Mrs *** purchased vehicles from usThere contract had a payoff on there old vehicle in the amount of on a KIA Optima with Vin # ***which we sent a check to KIA Motor Finance on 01/06/KIA Motor Finance did not cash our check, and not until the following
month when our accounting department did there bank reconciliation did they contact KIA Motor Finance to find out why the check was not cashedAt that time KIA Motor Finance asked us to ground (payoff) the vehicle through our sister store Newton KIA, on 2/29/2016, we grounded the vehicle and KIA Motor Finance grounded (payoff ) debited our account in the amount of due to the fact Mr & Mrs *** made a payment on there vehicleWe in return mailed out a check for check # *** for the difference in the payoffMr & Mrs *** have brought to our attention that it seems the KIA Motor Finance debited there account for additional monies, those monies have nothing to do with us, and we have all of the backup to prove what we paid and what we paid offI suggest The ***s call KIA/Hyundia Motor Finance for such refund, if that is the caseThe # for them is ***, and they should reference there orginal Vin # to the KIA OptimaIf they need any documentation from us, please have the customer reach out to myself and I would be more then happy to furnish all of the related payoffs documentation for themDrew Picon Hackettstown Hyundai President

Complaint: ***
I am rejecting this response because:
These people are not honesty at all I had no need for a second car I live alone one permanent disability I can't afford a second carThey have a document which is a copy I don't remember signing it at all they could of sat down with me and explain everything I was signing and they didn't now I have car loan on my credit 34,000$ I have an attorney to declare bankruptcy like I really want to do thisThey never showed me an original document They are crooks and I will tell everyone that knows this dealership. Also let me tell you that *** P*** never returned my calls ever he is just as crooked as the rest of themAND I WILL TELL IT TO HIS FACE
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This is a much watered down account of what transpired during the purchase of this vehicleAfter appealing to you for the financial disaster this has caused me, I have been forced to refinance my home which was only purchased Aug Your response tothis disaster only proves what the general public has always said,.."never trust a car salesman"Furthermore, I have no idea who the man is named in this responseI have no personal connection to him I will say...I should have been able to cancel this transactionI will never trust your establishment again, this after being a customer several timesUnfortunately, *** ***, the only person to trust, no longer works there...for this would never have happenedThis has affected me financially and emotionally in a very deep capacityShame on youYou really should compensate me somethingShame on you
Regards,
*** ***

First let me start by apologizing for no one getting back to you after several messagesIn order to get a refund of the unused portion of your VSC, you are going to sign a cancellation form and provide documentation of trading the vehicle in ( easiest way is to just make a copy of the trade
odometer from the dealer you traded the car into)To expedite this matter, to stop any further delay, please contact myself directly, and I can either fax or email this cancellation form to you for your signatureOnce we received the cancellation form with the documentation for the trade, we will then forward the request onto the company themselves who administrated the extended warrantyprocessing takes around 10-days for them to issue a refundAny further questions, please feel free to call me*** P*** Hackettstown Hyundai Presdident

[redacted] came to the dealership on the promise of a $25.00 gift card for coming in and allowing us to potential assist in his au[redacted]obile needs and to test drive a New Hyundai. The $25.00 promotion is not a " come on" or a "lure" it is a company we work with to Thank cus[redacted]ers for coming in. We do not...

stock or supply the gift cards. After [redacted] came in we supplied the information to the company to make sure he gets his gift card and also, Thanking him for stopping in to Hackettstown Hyundai. I am sorry if that was not conveyed properly to [redacted] I will immediately, make sure one of my staff goes and purchases a $25.00 gift card and we mail it out to him today. We certainly don't want to loose the opportunity to sell you a vehicle over a misunderstanding. We hope in the future [redacted] will allow us to serve him or his families au[redacted]otive needs. [redacted] P[redacted] Hackettstown Hyundai President

Please be aware I am in receipt of [redacted] response. [redacted] is well aware she didn't trade her vehicle in and even signed very specific documentation that clearly stated she was not trading in her current car. We have a huge amount of customers that purchase 2nd cars for family members, children, and various circumstances, it is not our job to quiz a customers intentions as to what they are doing with there current car unless of course we are trading it. I am very comfortable with our position, and if [redacted] does decide to take this legal, our legal council is apprised of the current situation, and has been instructed to legally counter claim her for any damage or she may cause to our reputation. We certainly do not take these situations lightly, and I have personally reviewed every piece of paper in her file and interviewed her salesman, and the General Manager of the dealership. I would greatly appreciate you closing out this file, unless you would like a copy of all of her documents, including the form she signed that said " We are not trading her current Veloster with serial #... Thank you [redacted] President

[redacted] purchased a Used Hyundai Elantra GT from us on 2/12/16. She was given financing options with trading her old Hyundai Veloster that she purchased from us on 3/24/12, or keeping the vehicle. [redacted] decided to not trade the Veloster against the Elantra she purchased. All of her...

documentation does not show any trade, and there is a form she signed that clearly states that " [redacted] is not trading her 2012 Hyundai Veloster against this deal and is fully aware that Hackettstown Hyundai is not trading or paying off said vehicle", we have that form signed by her, she is in possession of that document. She has already contacted an attorney, who has called us, and is aware of the documents she signed, there was no further action from that call. [redacted] made a decision to hold both cars, obviously, that decision was made by her. [redacted], has been back for service with the Used Elantra she purchased and again tried to put blame on us. We obviously, value everyone of our customers concerns and want to maintain an excellent relationship with her, I know [redacted] knows that she was well aware of the situation, and something must have changed in her personal end as to why a month later she is steeping forward with a concern. If you need any further information, or documentation in reference to the above transaction, please feel free to call me. [redacted] P[redacted] Hackettstown Hyundai President

Complaint: [redacted]
I am rejecting this response because: yes ii am rejecting this response because THEY ARE lying I did not purchase the veloster in 2012 I purchased it 2015 I was told to TRADE the car in because it had TWO many MILES ON and I was under the impression that is exactly what I did they have a $10,000 car that I cant get because I can afford the insurance and now they are trying to cover their by getting plates on it yes I have an attorney is involved because of this I have to declared bankruptcy and they know it I was calling [redacted] twice a week to see if my loan was paid off and they said I had to wait 15-20 days and I did but they kept calling me and it still wasn't paid off so I had to go back to hyundai to find out why the loan was not paid off that is when I found out that it was not TRADED in they did not explain AT ALL THAT IT WAS NOT A TRADE IN I WOULD HAVE NOT DONE THIS DEAL I CAN'T AFFORD 2 CAR PAYMENTS they are not honest at all they are LAIRS THEY LIED TO YOU AND ME THEY ARE DISHONEST. and yes I had to  bring in the elantra because there were things that had to be fixed non the car before I got it I was in tears when I had to go back there and everyone was looking at me because they know what the manage did to  and they were sad about it I can't go back there again because of this and yes IT IS NOT MY FAULT THEY COULD OF EXPLAINED EVERYTHING TO ME BETTER  THE SALESMAN NAMESZ WAS [redacted] S[redacted] HE WAS THE ONE WHO SAID TO TRADE THE CAR IN A GET SOMETHING WITH LOWER MILAGE REMEMBER THEY ARE LYING TO YOU  
Regards,
[redacted]

Please be aware, we have no record of [redacted] at this address ever buying a Hyundai Tucson from us. When we run the phone # it comes back to [redacted] at the [redacted] address. If [redacted] can verify for us they bought a Hyundai Tucson from us, we...

would be more then happy to provide them with an Owners Manual and Warranty book for them for free. We also, would love to do there maintenance work and warranty work as we get paid from Hyundai to do it. Please forward along this information as well as my contact info. Thank you [redacted] P[redacted] Hackettstown Hyundai President

I have read the complaint and spoken to[redacted] M [redacted] who actually handled the refund for [redacted]..What I have found in my reviewing [redacted] complaint is the following.. We have no record of [redacted] cancelling or requesting a cancellation for her gap refund from September. Mr [redacted] M actually...

handled the refund in February and actually had the gap insurance cancelled from 7/9/15, which was when she requested it, and when she paid off her old vehicle, ensuring [redacted] would get the entire refund due her, and not when we actually requested a cancellation which was dated 2/16/16.. We did receive payment from the gap cancellation company on 3/28/19, and we cut a check in the amount of 152.88 on 3/29/16.. Unfortunately, [redacted] should have been told all refunds need to be picked up in person, and a signature is required from her so we can put all of the documentation in her old file and close out this transaction. After speaking with [redacted] and [redacted] in our office, we unfortunately did not convey this to her. Due to the inconvienence we are going to mail out the refund check today. We certainly appreciated [redacted] business and hope this will close out her complaint. [redacted] Hackettstown Hyundai President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] purchased a Used car on 01/16/16, she traded her 2011 Subaru Legacy with 81350 miles on it. She originally signed for a 399.92 payment for 84 months. On Monday January 18, 2016, I received an email from [redacted] her boss ( Our biggest customer [redacted] he is...

the VP) asking us to please assist [redacted] and see if there is anything we can do to lower her payment, due to our relationship with her boss [redacted], and [redacted] being a former customer, she came in the next night January 20, 2016, and resigned her loan for a payment of 356.57 for 84 months. At that time I had [redacted] our GSM sit and go over the entire deal with [redacted] as we wanted to make sure she understood the terms, payment, and what we were doing as a courtesy to her for our relationship with her employer. I have personally reviewed both deals, spoken with her boss to let him know what we did to assist her. At this time there is nothing we can further do to assist her. [redacted] Hackettstown Hyundai President

To whom It May Concern [redacted] bought a 2016 Hyundai Tucson with Vin # [redacted] on 07/11/2016. She signed all documentation for that transaction and even signed a separate legal form stating that she would not be trading her 2014 Hyundai Tucson with Vin # [redacted] and is...

not part of this or any transaction.. A copy of this form is available if you need it, the customer signed and dated it at the time of delivery of her new vehicle... Please let me know if you need any further information... Drew P[redacted] Hackettstown Hyundia President