The Men's Wearhouse

Sent: Friday, January 30, 8:PM To: drteam Cc: Arra, Robert S (RSA1) Subject: Revdex.com Case # Importance: High To whom it may concern, RE: Men’s Wearhouse Customer Relations Case Please be advised that the above-referenced case has been successfully resolved to the customer’s satisfaction You may update and close this complaint Thanks! Best regards, Frederick CHenderson Customer Relations Supervisor MW Brand Warrior Rogerdale Road Houston, TX (281) 776-Men’s Wearhouse menswearhouse.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10416263, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.Men's Warehouse has not responded to me about my complaintI have had no contact as of this email about a resolution to my complaint Regards,

Sent: Friday, January 30, 8:PM To: drteam Cc: Arra, Robert S (RSA1) Subject: Revdex.com Case # Importance: High To whom it may concern, RE: Men’s Wearhouse Customer Relations Case Please be advised that the above-referenced case has been successfully
resolved to the customer’s satisfaction. You may update and close this complaint. Thanks! Best regards, Frederick CHenderson Customer Relations Supervisor MW Brand Warrior Rogerdale Road Houston, TX (281) 776-Men’s Wearhouse menswearhouse.com

Really disappointed today because I used them last year and they were great and I love supporting good local businessHowever, this time I called a week in advance, asked them what times were best for them, and they told me what days they could get me in (keep in mind all I asked for was a quote for the pipes under our mobile home which have to be fixed due to hurricane Michael, it's the last piece of info we need to send in to insurance so we can actually start fixing thingsIt's been over days since the storm and we're in PCB so the roads are pretty clear now.)
Anyways, the day they had available wasn't the best for me, but I understand they're busy so I took that day off of workThey told me they couldn't give me an exact time, but they made me an "appointment" for that dayWell, that day is now tonight, and I made myself available to them from 7am - 8pm when their hours areNo one showed upI even called at 11am to double check and they said "yep, you're on the list and someone will be there after lunch around 2pm-3pm." So, it's passed *** business hours right now and no one showed up or reached outI'm a contractor who usually makes around $300-$on an average dayNot even a phone call to tell me they're running behind and to rescheduleNothingRadio silenceI didn't even do laundry all day because I didn't want to be using the pipes so they could see the water pressureI didn't go to the store for stuff I needed so I wouldn't miss themI didn't do anything except wait for 13hours for them to show up and NO COMMUNICATION! They said they have my numberI understand delays come up, but please keep me in the loop so I don't waste hours of my life and $300-$of work for something that never comes! Now we're another week behind on our Michael repairsI feel like we just got forgotten about because it was just a quote and not an actual job that we would've paid them more forYou'd think being only miles from their building would make it easy for them to swing by
If you're from the company and you're reading this I'll take it down if you contact me in a timely manner and try to make it right somehow, if not, I'm just going to go somewhere elseI could understand if I'm asking for same or next day service, but not if I call a week ahead and choose a day that YOU said you could get me inExtremely disappointedMaybe in this case going corporate would've been better

To whom it may concern, RE: Men’s Wearhouse Customer Relations Case *** Please be advised that we have made several attempts to reach this customer with no response to date in reference to the above-referenced case. We would ask that you update your case
accordingly. Thanks! Best regards, *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10416263, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.Men's Warehouse has not responded to me about my complaintI have had no contact as of this email about a resolution to my complaint
Regards,