I am attempting to contact [redacted] You placed an order with us, Mending Shed.com last Wednesday We have tried contacting you three times now by phone, our preferred method of contact as it is more personal, but am not getting in contact with you, and evidently you have been trying to reach us, however we do not have any emails from you You have now left us two bad reviews despite us trying to contact you several times Your order was placed on hold on Thursday, we contacted you by phone on the number you provided ***-***- [redacted] and our shipping guy, Dan E left a message letting you know KitchenAid had a promise date of 4-29-and that we should have the grease in 3-days When we had not been invoiced from KitchenAid I contacted them and they said they did not have a promise date, and that it would be minimum of 4-weeks until the grease came in stock So we then went above and beyond what most companies would do and sourced another grease So yesterday and today we have been working on calling all of our orders that are being held for grease Dan E called again this afternoon and left a new message for you letting you know that the grease was still out of stock and that KitchenAid is telling us to expect 4-weeks The grease that we got in today is priced the same, is white in color rather than brownish/black, but is still a vegetable based, non toxic food grade grease After you left a bad review on both facebook and the Revdex.com I tried calling again, and again had to leave a voicemail I feel like we have done a pretty decent job of keeping you in the loop, as well as trying to help all of our customers so they do not have to wait the next month or two to fix their mixers Please feel free to email me back or call Please be aware our hours are Monday through Friday Mountain standard time 8-5pm That means we are one hour ahead of your time in California Thank you, Colleen J [redacted] Customer Service Manager MendingShed.com ###-###-#### or ###-###-####
Customer said sent wire whip back, we had not received it so I spoke with the customer and got a tracking number which unfortunately did not pull up in the USPS system however told customer we would be more than happy to process a refund Processed refund to her Visa card in the full amount of original order Gave customer our contact information and let her know all she had to do was give a quick call and we could have tracked down the package.Resolved
Customer said sent wire whip back, we had not received it so I spoke with the customer and got a tracking number which unfortunately did not pull up in the USPS system. however told customer we would be more than happy to process a refund. Processed refund to her Visa card in the full...
amount of original order. Gave customer our contact information and let her know all she had to do was give a quick call and we could have tracked down the package.Resolved
I am attempting to contact [redacted]. You placed an order with us, Mending Shed.com last Wednesday. We have tried contacting you three times now by phone, our preferred method of contact as it is more personal, but am not getting in contact with you, and evidently you have been...
trying to reach us, however we do not have any emails from you. You have now left us two bad reviews despite us trying to contact you several times. Your order was placed on hold on Thursday, we contacted you by phone on the number you provided [redacted] and our shipping guy, Dan E left a message letting you know KitchenAid had a promise date of 4-29-2016 and that we should have the grease in 3-4 days. When we had not been invoiced from KitchenAid I contacted them and they said they did not have a promise date, and that it would be minimum of 4-6 weeks until the grease came in stock. So we then went above and beyond what most companies would do and sourced another grease. So yesterday and today we have been working on calling all of our orders that are being held for grease. Dan E called again this afternoon and left a new message for you letting you know that the grease was still out of stock and that KitchenAid is telling us to expect 4-6 weeks. The grease that we got in today is priced the same, is white in color rather than brownish/black, but is still a vegetable based, non toxic food grade grease. After you left a bad review on both facebook and the Revdex.com I tried calling again, and again had to leave a voicemail. I feel like we have done a pretty decent job of keeping you in the loop, as well as trying to help all of our customers so they do not have to wait the next month or two to fix their mixers. Please feel free to email me back or call. Please be aware our hours are Monday through Friday Mountain standard time 8-5pm. That means we are one hour ahead of your time in California. Thank you, Colleen J[redacted] Customer Service Manager MendingShed.com ###-###-#### or ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I am attempting to contact [redacted] You placed an order with us, Mending Shed.com last Wednesday We have tried contacting you three times now by phone, our preferred method of contact as it is more personal, but am not getting in contact with you, and evidently you have been trying to reach us, however we do not have any emails from you You have now left us two bad reviews despite us trying to contact you several times Your order was placed on hold on Thursday, we contacted you by phone on the number you provided ***-***- [redacted] and our shipping guy, Dan E left a message letting you know KitchenAid had a promise date of 4-29-and that we should have the grease in 3-days When we had not been invoiced from KitchenAid I contacted them and they said they did not have a promise date, and that it would be minimum of 4-weeks until the grease came in stock So we then went above and beyond what most companies would do and sourced another grease So yesterday and today we have been working on calling all of our orders that are being held for grease Dan E called again this afternoon and left a new message for you letting you know that the grease was still out of stock and that KitchenAid is telling us to expect 4-weeks The grease that we got in today is priced the same, is white in color rather than brownish/black, but is still a vegetable based, non toxic food grade grease After you left a bad review on both facebook and the Revdex.com I tried calling again, and again had to leave a voicemail I feel like we have done a pretty decent job of keeping you in the loop, as well as trying to help all of our customers so they do not have to wait the next month or two to fix their mixers Please feel free to email me back or call Please be aware our hours are Monday through Friday Mountain standard time 8-5pm That means we are one hour ahead of your time in California Thank you, Colleen J [redacted] Customer Service Manager MendingShed.com ###-###-#### or ###-###-####
Customer said sent wire whip back, we had not received it so I spoke with the customer and got a tracking number which unfortunately did not pull up in the USPS system however told customer we would be more than happy to process a refund Processed refund to her Visa card in the full amount of original order Gave customer our contact information and let her know all she had to do was give a quick call and we could have tracked down the package.Resolved
Customer said sent wire whip back, we had not received it so I spoke with the customer and got a tracking number which unfortunately did not pull up in the USPS system. however told customer we would be more than happy to process a refund. Processed refund to her Visa card in the full...
amount of original order. Gave customer our contact information and let her know all she had to do was give a quick call and we could have tracked down the package.Resolved
I am attempting to contact [redacted]. You placed an order with us, Mending Shed.com last Wednesday. We have tried contacting you three times now by phone, our preferred method of contact as it is more personal, but am not getting in contact with you, and evidently you have been...
trying to reach us, however we do not have any emails from you. You have now left us two bad reviews despite us trying to contact you several times. Your order was placed on hold on Thursday, we contacted you by phone on the number you provided [redacted] and our shipping guy, Dan E left a message letting you know KitchenAid had a promise date of 4-29-2016 and that we should have the grease in 3-4 days. When we had not been invoiced from KitchenAid I contacted them and they said they did not have a promise date, and that it would be minimum of 4-6 weeks until the grease came in stock. So we then went above and beyond what most companies would do and sourced another grease. So yesterday and today we have been working on calling all of our orders that are being held for grease. Dan E called again this afternoon and left a new message for you letting you know that the grease was still out of stock and that KitchenAid is telling us to expect 4-6 weeks. The grease that we got in today is priced the same, is white in color rather than brownish/black, but is still a vegetable based, non toxic food grade grease. After you left a bad review on both facebook and the Revdex.com I tried calling again, and again had to leave a voicemail. I feel like we have done a pretty decent job of keeping you in the loop, as well as trying to help all of our customers so they do not have to wait the next month or two to fix their mixers. Please feel free to email me back or call. Please be aware our hours are Monday through Friday Mountain standard time 8-5pm. That means we are one hour ahead of your time in California. Thank you, Colleen J[redacted] Customer Service Manager MendingShed.com ###-###-#### or ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]