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The Metallica Store Reviews (1)

I was called to answer from this customer about why His oil change cost more this time.I explained to him that we no longer carry the oil he previously used.Instead of using 0W20 bulk blend we now offer 0W20 bulk full synthetic for $55.95.Our oil change prices still the same $32.95 for basic oil...

change([redacted])since 01/**/2016.The only oil we raise the price is the 0W20 .The customer for my understanding wanted answer why he pay more and not raise a complaint or ask for a refund of the extra charge.The customer is right when he states that "the business never informed me prior to providing the service".This is the technician fault and the customer shouldn't pay the extra charge.Therefore we refunded the customer $11.98 and a discount of $32.95 toward his next oil change is there for him to use anytime he likes.We apologize to him and I will do personally at his next visit if I am present.

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Address: 1100 S Fort Apache Rd, San Rafael, California, United States, 89117-5459

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