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The Milestone Georgetown

5299 TX 29, Georgetown, Texas, United States, 78628

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Reviews Wedding Venue The Milestone Georgetown

The Milestone Georgetown Reviews (%countItem)

During the beginning of this year, I booked the wedding reception of my son with Milestone Georgetown/Walter Wedding Estates for August 22, 2020. I had paid the required deposit of $4,307.00. Then the Covid crisis turned into a Pandemic and both I and my wife went out of work. We went into financial hardship. I was forced to cancel the event as we couldn’t afford the expenses anymore.

Due to the very unusual circumstance directly impacted by the pandemic, I requested for a refund of the deposit. Milestone declined the refund. My experience with them has been devastating. They were inconsiderate and cruel.

The Milestone Georgetown Response • Aug 19, 2020

Thank you for taking the time to tell us more about your experience, especially during this unprecedented time. We understand the stress and disruption this global pandemic is creating for people all over the world, and especially what that means for our couples. Per our discussion, the payments already paid are non refundable. We are encouraging all couples to reach out to their wedding/event insurance provider to discuss their options. Thank you!

Customer Response • Aug 19, 2020

Complaint: ***

I am rejecting this response because:

I did not take insurance as I didn’t anticipate a pandemic, which I have never experienced during my lifetime.

I paid the total deposit sum of $5,024.81 ($717.81 was paid on 01/04/2020 and $4,307.00 on 02/19/2020). I am being penalized this huge sum of money for a service I did not avail, as I and my wife were directly impacted by the pandemic.

As mentioned before, normal contractual obligations should not apply during a catastrophe.

Regards

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Address: 5299 TX 29, Georgetown, Texas, United States, 78628

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