The Modern Matchmaker Reviews (%countItem)
The Modern Matchmaker Rating
Address: 6301 Forbes Ave Ste 225, Squirrel Hill, Pennsylvania, United States, 15217-1734
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I paid $3000 to The Modern Matchmaker for dating services in August 2016. The contract stated that I would be guaranteed 12 matches in the time period of one year. It has been 2 years and I have had only 2 matches/dates. I contact the business frequently but nothing happens. I paid for a service that I have not received in a timely manner.
To Whom It May Concern:
I am quite surprised that Ms. contacted the Revdex.com requesting a refund and accusing me of a lack of communications. She attended one of our singles events at the Juniper Grill on July 26, 2018, and did not express any concern to me during our conversation. I also sent her 3 new recommended matches (*** and ***) within the last few months. She wanted to meet them, but they declined. Please note that my business model states that both parties have to accept the match in order to meet. You should note that Ms. has the additional benefit of our scouting services which is only done for clients that pay in the more expensive levels of the service. I offered to do this at no charge in an effort to help match her.
I did nothing to violate my contract which has a match guarantee and a no refund policy. Ms. said that my contact stated that she would be guaranteed 12 matches in a one year period. That is not correct. My contract states that if Ms. does not meet a minimum of 12 different gentleman in one year, her membership would be extended at no charge until she does (see below it italics).
“If I do not have a minimum of twelve matches in twelve months, my membership will be extended with no charge to me. I understand and agree that my membership fee is non-refundable”.
By the terms of my contract Ms. is still a client in good standing and I would like the opportunity to complete my job for her. I respect her and feel confident that I can match her with a compatible significant other if she would just give me the chance to do so.
Sincerely,
Susan D, President
The Modern Matchmaker, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards
Susan is so professional and her staff are very kind. Anyone looking for a matchmaking service needs to see them!
Thank you for your review ***! I enjoyed our meeting and look forward to connecting with you.
On August 18, 2017, we entered a contract for personal matchmaking services based on Susan D's representation that I was "matchable" and she would not take on a client who was not. The contract promised unlimited dates for one year, or 12 dates. She said that the one year or 12 dates allowed the client to put the contract on hold to explore a potential long-term relationship. She never said and there was never a discussion about the possibility of the contract taking longer than one year because she had insufficient clientele to complete the contract within a year. On February 15, 2018, she informed me that she was out of compatible matches for me and that I would have to wait for new clients to join the service, and there was a lawyer who needed to complete his profile once he had time, as he was dealing with a family issue. Susan misrepresented her ability to deliver on the contract when she signed me up. She has refused my request for a partial refund, but if I start dating on my own and find someone myself, she will not offer a refund, either. If I met someone on my own now, she would be unjustly enriched, so her failure to be honest at the outset has created an unreasonable restriction on my life. This contract was not entered as a mutual meeting of the minds, as she withheld vital information regarding her ability to satisfy the contract and continuing with it prevents me from dating on my own. She is unable to provide the promised service.
To Whom It May Concern:
I did nothing to violate my contract (see attached) that my client Ms. signed on August 19, 2017. I have not misrepresented myself in any way as Ms. states and fully intend to fulfill my contractual obligations. Please note that my contract has a match guarantee and a no refund policy. My contract states that if Ms. does not meet a minimum of 12 different gentleman in one year, her membership would be extended at no charge until she does (see below it italics).
“If I do not have a minimum of twelve matches in twelve months, my membership will be extended with no charge to me. I understand and agree that my membership fee is non-refundable”.
I have made a good attempt to match Ms. since she joined the service. My match recommendations met most or all of Ms. perfect match requirements. Since I know clients far better than their profiles, clients trust my judgment when it comes to matching them even if the recommendations are slightly different than their exact perfect match requirements. Ms. has turned down compatible men and only wanted to meet 7 out of 23 of my recommendations. Perhaps Ms. did not like their photographs. If so, that is her prerogative, but she should not hold me responsible, especially when there is a match guarantee extension on my contract. As it turned out, 4 out of the 7 men Ms. wanted to meet accepted her request to meet.
Ms. never inquired about the frequency of matches. With that said, I just added two new recommended matches to her private client portal.
We constantly search for all of our clients that are not in exclusive relationships as yet. When we identify compatible matches we do our best to make the recommendations immediately. Ms. was well aware that being matchmakers, we do not have a constant stream of available men and women to select from. We will only recommend people when we feel there is enough compatibility and a good chance that both parties will accept the match. We also work “behind the scenes” and send profiles to prospective matches, but unless they accept we do not see a need to let the client know their profile was declined. We are always working on our clients behalf.
I did my best to show that I did not misrepresent myself or violate my contract in any way. By the terms of my contract Ms. is still a client in good standing and I would like the opportunity to complete my job for her. I respect her and feel confident that I can match her with a compatible significant other if she would just give me the chance to do so.
I can be reached at *** if you have any questions.
Sincerely,
Susan ***, President
The Modern Matchmaker, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ms. D not only arrogantly claims to know clients better than they know themselves, but also contacted me directly regarding the business in dispute, in violation of the terms and conditions required during Revdex.com involvement. Ms. D has not proactively reached out to me since she got her $3000 and her contract signed. The last time we spoke, I informed her that I do not trust her judgment and that she I believe that she is dishonest. Our relationship is irreconcilable. Ms. D claims to have presented me with 23 compatible men. This is untrue, as multiple men were too old, not the athletic build I specified, two were two young and one was under-educated, out of shape, too old and in an incompatible industry. Of the four I met, one was religiously incompatible and two were horribly boring and out of shape. One did not wish to meet me again. Ms. D has displayed to grasp of the ability to complete our contract.Furthermore, with regard to the completion of the contract, Ms. D absolutely DID NOT at the time we entered the contract explain that she could run out of matches which would result in me waiting around for new clients to appear. She is, again, lying and fabricating by claiming that I would have anticipated this situation and taking advantage of the fact that she misrepresented her abilities so greatly that I would not have thought it possible. Susan D is a liar, a manipulator and a sham.She induced the referenced contract through fraud and it is void. Again, I demand a refund.
Regards
To Whom It May Concern:
Ms. has falsely accused me of being arrogant, a liar, a manipulator, a sham and a fraud without any proof. These are rather strong accusations without any evidence.
I do not display any arrogance to my clients. Most clients, tell me ideally want they want in a perfect match, but also tell me to use my judgment as I know my clients far better than their profiles. Clients trust my judgment and have the right to turn down any profile. They do not have to meet anyone I recommend and both parties have to accept the match. Ms. did not want to meet some men that exactly met her perfect match requirements. I am not sure why, but that is her prerogative. I did explain my business model and matchmaking process to Ms. during her initial consultation and have had regular client communications with Ms. since she signed the contract. I am certainly able to fulfill my contractual obligations.
I only contacted Ms. to let her know I have added two new recommended matches to her client portal and apologize if I have violated any Revdex.com rules that I was not aware of. My e-mail (as shown below) did not reference this dispute in any way. I was just fulfilling the obligations of my contract.
Hello ***,
I have added two new recommended matches to your portal account. Within moments, you will be receiving a separate email from the system with log in requirements to the online portal.
Please use the portal to view the profiles and see pictures of your suggested matches. Click on the client’s name to see their full profile and then let us know who you would like to meet, who you may want to meet later, and who you do not want to meet. Also, please let us know if you would like to discuss anyone in more detail with us prior to making a decision.
You may access the portal at: ***and enter your Username and Password exactly as they appear in the email. Once you log in, you will then be prompted to reset your password. Please retain this information for future use of the portal.
Remember, you have unlimited matches as per your membership agreement!
Thank you, and we look forward to hearing from you soon!
Susan D
Professional Matchmaker
The Modern Matchmaker, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
How can Susan D claim to know me better than I know myself when she has spoken to me leads than 8 times, the last of which was in october 2017? She has no idea what has occurred in my life from September 2017 to the present. She absolutely did not disclose that she could run out of compatible matches during the year of our contract.
Regards
On November 19, 2015, I entered into an agreement with Modern Matchmake to provide your professional services in matchmaking. On December 3, 2015, I received the first batch of potential matches, of which I chose 3. From those choices, I received my first match, only to be informed he froze his membership. On December 31, 2016, I contacted them with concern that 6 weeks had gone by since joining, yet no dates. She assured me I was doing well in the service so I rallied on with hope. From January 9, 2016 through December 31, 2016, I went on 6 dates. One date in particular was in November when I was contacted about meeting a gentlemen named ***. After reviewing his profile, I made it clear to her that I was not interested. Somehow, she got “confused” and arranged the match. Reluctantly and with much hesitation, I decided to go. I also did not want to go shopping to buy something new to wear, but a friend agreed to go with me to help. My confidence was not on a high at that time and I was not feeling my best, but agreed to go. After trying on countless outfits, and deliberating, I finally decided on something I felt attractive in. I also spent a lot of time with my hair and make-up that morning and received many compliments throughout the day. I sent Susan a picture of me before my date and felt her one line cruel response was a crushing blow to my already damaged self-esteem. The sad thing is, I truly felt good about how I looked and she managed to take that from me with one thoughtless comment.
From the onset of signing with this company, following each date, and or match, and subsequently thereafter, I had to contact her monthly, otherwise I would never hear from her.
She had advised me to "go out and buy some pretty dresses, you will have lots of wonderful dinner dates," when in reality, I did not have one date from this "service" that would require me to wear a pretty dress. This has been an extremely negative and disheartening experience that has caused me a great deal of sadness and depression. Susan made representations that all of her clients are very satisfied with the services and that her fee is justified due to the high rate of success. I relied upon those representations and advice.
I have not had any matches in almost a year, because I had the AUDACITY to cut my hair and lose weight. I have tried NUMEROUS times to send her new pictures, but I just keep getting the run around from her. She lies, does not do what she tells me she is going to do. I am STILL owed 5 matches on my 12 match contract and I just DO NOT want to deal with her anymore. She took what should have been a wonderful experience and made it demeaning and horrible.
My Response to Ms. complaint is as follows:
Ms. has been on dates with 8 of my male clients. She would have been on more dates, but has frozen her membership a few times for extended periods. I have also recommended 22 additional matches of which Ms. requested to meet 13 of them. I was not confused about Ms. meeting *** as she stated I was. Both parties agreed to meet and you can see that Ms. said *** was "nice" in my attached e-mail documentation. Please refer to the 2 attached photos. The first is how Ms. looked when she joined the service and the second photo is how she looked on her lunch date with Joe. Ms. did not tell me that she had gained 60 pounds from when we first met. When Ms. sent me the photo I told her that I thought she looked great for dress down day at the office, as my e-mail documentation shows. I did not insult her in any way as she claims I did. Then Ms. lost the 60 pounds she had gained and cut her hair short. She wanted me to use the photos from her original profile and as my e-mail documentation shows-I told her it is not ethical. She refused to pay my photographer for new photos and even refused to pay my Executive Assistant $50 to take new photos of her for her profile on our private database. Ms. called me a liar. That is something I am not. I have done nothing to violate my contract, respect Ms. as a valued client and will do my best to match her. -Susan D
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I feel it is quite telling when the response from the business who I am a "valued customer" with after TWO YEARS is STILL unable to spell my name correctly.
I have sent Susan NUMEROUS pictures, to her jpg specifications and they STILL can't use them in their portal. I don't feel that I should have to pay them for pictures again.
I am very dissatisfied with her business and her numerous nasty comments. I just feel that others should know, before they sign up for her horrible service and be FOREWARNED.
It is my own fault that I did not do my due diligence when I signed up. That is on me. But I just want to make sure that others know about her. Thus the complaint.
I seriously doubt I will get any satisfaction from her, thus I am DONE and will not be contacting her again. I was hoping for some type of monetary recovery, but I am pretty sure that is impossible at this time.
Regards
To Whom It May Concern,
I apologize for misspelling Ms. name wrong as it was human error. Ms. supplied photos did not meet our database technical specifications. They could not be sized to fit. And they were not the type of photos that Ms. said she would send when we spoke via phone. As a professional matchmaker, I need Ms. to help me to help her-to give me what I need (per our business model) to properly match her. I have never said any nasty comments to Ms.. I am in a most personal business and always try to make my clients feel good about themselves, while still being honest. I am saddened that Ms. feels this way regarding my service, and have many happy clients she could speak with to verify that my services worked for them. Even though I respect Ms. feelings, I do not feel that she has any proof to be so critical of me. I hope that Ms. will give me the opportunity to continue to represent her as a client and fulfill my contractual obligation. It would be my pleasure to introduce her to the love of her life!
Sincerely,
Susan D
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do NOT accept Susan's response. Whether she feels she was nasty to me or not, it matters that I BELIEVE she was nasty and rude to me. I jumped through ALL her hoops and it STILL was not good enough for her.
If I allegedly had 22 matches, and only went on 6 dates (one of which was a friend of one of her employee's not even someone from her company), I feel that she misrepresented the fact that she had numerous matches for me and the ones she had were honestly subpar.
The only resolution I will accept is money returned. I do not feel that she represented herself or her business to me correctly. She kept trying to "change" me. Wear makeup, fix your hair, wear dresses. THAT IS NOT ME. How can she be matching me to people who don't know who I am?!
The only resolution I will accept is monetary. I will NOT be going back to her.
Regards
To Whom It May Concern:
Of course I acknowledge Ms. perception of how I treated her, but do not agree with it. Perception is reality to the person who perceives it. But, my perception is that I only meant well, and feel my comment was not "nasty" in any way. I have shared my comment with the Revdex.com in a previous response. Why would I be "nasty" to a client that I value and am trying to match? I had and still do have sufficient gentlemen that meet Ms. perfect match requirements. I can prove anything I say. I do not want to change anyone-in fact no one can change anyone anyways. I only recommended that Ms. "put her best foot forward" when going on a date. I recommended that she wear some lipstick to help enhance her features and she seemed upset with me for that. I am not sure why Ms. demands a full refund after joining November 19, 2015, (and not contacting the Revdex.com prior) and after she has dated through the service, and the fact that I have not violated my contract in any way. I am not sure where to go from here if Ms. refuses to work with me. Perhaps the Revdex.com can advise me. I am still fine to represent Ms. as a client by the terms of my contract and the fact that I feel confident in doing so.
Sincerely,
Susan D
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do NOT want to be her client anymore. It was a horrible, negative, demeaning, humiliating, horrible experience. The only thing I want is my money back. I do not feel that I am a satisfied customer and she did not treat me as such. Susan misrepresented her amount of clients that would be good matches for me and I feel that I was taken advantage of at a very sad time in my life.
I WANT MY MONEY BACK!!!!
Regards