The Monitor Man

I went to Ms [redacted] 's house to see what could be done about her having to clear ice from her exhaustThe exhaust as installed by me per instructions that came with the unitAll heaters are usually installed 8"to 12" from floor of the houseThat is what the instructions tell youThe extension kit is an option and most of the time it is not needed and is an added expenseThe heat from the exhaust keeps the pipe clearLast year was an unusual year and we had ice build up more than usualI had several calls from people with the same problem with units that I had not put in and units with extension kits on themI told her I could put an extension kit in and that it would cost $for labor and the kit was about $and she said OKShe never said that she wanted it freeAlso, when I was finished she looked at it and said it was not as bad looking as she thought it was going to beI try not to use extensions because you can see them on the wall on the insideSome people don't want to look at them showingThey are usually hidden behind the unitWhen I was done I asked her if she wanted a receipt and I said if I did not give her areceipt I would include the tax in the priceI have to declare the money whether I give a receipt or notI claim the check on IRS and sales tax reports because it was paid to a company and must be deposited in my business account.I was never rude to her or unprofessionaldid my work as I always do in a neat and efficient wayShe wanted me to leave the remainder of the kitI said that used the kit and also I had in the box extra material that I had brought that was not in the kit in case I needed something else and tools I use to do the jobI used the box to carry them out inThere was no more discussion about itAs far as asking her about the work in her other garage, I was just curious as to why she didn't ask the other contractor that had done her work beforeShe said that he was too busy for small jobsThat was all that was saidI have never received a call from her that she had any problem with the work or a problem with the price I had quoted herShe knew the price of the job before I startedShe had my name and number and could have called to discuss thisI have never had a problem with my customersIf they called me after work was done for whatever reason, we worked it outAs a settlement I would refund the $charge for labor, not because of anything I did wrong, but to foster goodwillThe extension kit was an additional kit not one that replaced the old kit already installedThe retail price is $She was charged less than the retail price

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be contacting the business via registered mail as to how to proceed with his offer of settlement I would like to thank the Revdex.com for intervening on my behalf in this matter Regards, [redacted]

I went to Ms. [redacted]'s house to see what could be done about her having to clear ice from her exhaust. The exhaust as installed by me per instructions that came with the unit. All heaters are usually installed 8"to 12" from floor of the house. That is what the instructions tell you. The...

extension kit is an option and most of the time it is not needed and is an added expense. The heat from the exhaust keeps the pipe clear. Last year was an unusual year and we had ice build up more than usual. I had several calls from people with the same problem with units that I had not put in and units with extension kits on them. I told her I could put an extension kit in and that it would cost $150 for labor and the kit was about $200 and she said OK. She never said that she wanted it free. Also, when I was finished she looked at it and said it was not as bad looking as she thought it was going to be. I try not to use extensions because you can see them on the wall on the inside. Some people don't want to look at them showing. They are usually hidden behind the unit. When I was done I asked her if she wanted a receipt and I said if I did not give her areceipt I would include the tax in the price. I have to declare the money whether I give a receipt or not. I claim the check on IRS and sales tax reports because it was paid to a company and must be deposited in my business account.I was never rude to her or unprofessional. 1 did my work as I always do in a neat and efficient way. She wanted me to leave the remainder of the kit. I said that 1 used the kit and also I had in the box extra material that I had brought that was not in the kit in case I needed something else and tools I use to do the job. I used the box to carry them out in. There was no more discussion about it. As far as asking her about the work in her other garage, I was just curious as to why she didn't ask the other contractor that had done her work before. She said that he was too busy for small jobs. That was all that was said. I have never received a call from her that she had any problem with the work or a problem with the price I had quoted her. She knew the price of the job before I started. She had my name and number and could have called to discuss this. I have never had a problem with my customers. If they called me after work was done for whatever reason, we worked it out. As a settlement I would refund the $150 charge for labor, not because of anything I did wrong, but to foster goodwill. The extension kit was an additional kit not one that replaced the old kit already installed. The retail price is $250. She was charged less than the retail price.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will be contacting the business via registered mail as to how to proceed with his offer of settlement.  I would like to thank the Revdex.com for intervening on my behalf in this matter.  Regards,  [redacted]