In response to the complaint from Mr. [redacted] dated July 3, 2014 we have researched the events leading up to the complaint and have found the following.
We did not receive a title application from Mr. [redacted] until April 25, 2104. On this day we requested a paper copy of the original title from the DMV so that we could remove Mr. [redacted]’s grandfather from the auto title and reapply for a title in the name of [redacted].
We received the paper copy of the original title on May 5, 2014. On this day we contacted the Muscogee County DMV to see what was needed to remove the grandfather’s name and title the vehicle in Mr. [redacted]’s name. They advised that we needed to mail them a copy of the death certificate, a MV1 form signed by Mr. [redacted] and a form T20. We mailed the MV1 form to Mr. [redacted] at his North Carolina address to sign.
We contacted Mr. [redacted] on June 2, 2014 because we have not received the signed paperwork from him. He stated that he had mailed to paperwork but was having problems with the postal service where he lived. We mailed new paperwork to him on this same day.
On June 17, 2014 we received the signed paperwork from Mr. [redacted] and sent it to the Muscogee County DMV on the same day.
On June 20, 2014 the paperwork was rejected by the Muscogee County DMV due to Mr. [redacted]s’s North Carolina address. The DMV said it requires a Muscogee County address to process the paperwork. On this day we contacted Mr. [redacted] and resent a new MV1 form with a Muscogee County address for him to sign and return to us.
On Friday June 27, 2014 Mr. [redacted] contacted us to voice his displeasure with the title process and told us that he had sold the vehicle and that the buyer was needing the title. He said he had sent the signed MV1 paperwork back to us via priority mail but we had no record of receiving the paperwork. He informed us that he would be in Columbus on June 30, 2014 and could sign the title paperwork at our office.
On June 30, 2014 Mr. [redacted] arrived at our office to sign the MV1 paperwork and we informed him that we would hand carry the paperwork to the Muscogee County DMV on the following day (July 1, 2014).
On July 3, 2014 we contacted Mr. [redacted] to let him know the paperwork had been accepted by the Muscogee County DMV and apologized for the inconvenience. He requested that we fax a copy of the title registration paperwork to the buyer and we complied. This issue has been resolved.
In response to the complaint from Mr. [redacted] dated July 3, 2014 we have researched the events leading up to the complaint and have found the following.
We did not receive a title application from Mr. [redacted] until April 25, 2104. On this day we requested a paper copy of the original title from the DMV so that we could remove Mr. [redacted]’s grandfather from the auto title and reapply for a title in the name of [redacted].
We received the paper copy of the original title on May 5, 2014. On this day we contacted the Muscogee County DMV to see what was needed to remove the grandfather’s name and title the vehicle in Mr. [redacted]’s name. They advised that we needed to mail them a copy of the death certificate, a MV1 form signed by Mr. [redacted] and a form T20. We mailed the MV1 form to Mr. [redacted] at his North Carolina address to sign.
We contacted Mr. [redacted] on June 2, 2014 because we have not received the signed paperwork from him. He stated that he had mailed to paperwork but was having problems with the postal service where he lived. We mailed new paperwork to him on this same day.
On June 17, 2014 we received the signed paperwork from Mr. [redacted] and sent it to the Muscogee County DMV on the same day.
On June 20, 2014 the paperwork was rejected by the Muscogee County DMV due to Mr. [redacted]s’s North Carolina address. The DMV said it requires a Muscogee County address to process the paperwork. On this day we contacted Mr. [redacted] and resent a new MV1 form with a Muscogee County address for him to sign and return to us.
On Friday June 27, 2014 Mr. [redacted] contacted us to voice his displeasure with the title process and told us that he had sold the vehicle and that the buyer was needing the title. He said he had sent the signed MV1 paperwork back to us via priority mail but we had no record of receiving the paperwork. He informed us that he would be in Columbus on June 30, 2014 and could sign the title paperwork at our office.
On June 30, 2014 Mr. [redacted] arrived at our office to sign the MV1 paperwork and we informed him that we would hand carry the paperwork to the Muscogee County DMV on the following day (July 1, 2014).
On July 3, 2014 we contacted Mr. [redacted] to let him know the paperwork had been accepted by the Muscogee County DMV and apologized for the inconvenience. He requested that we fax a copy of the title registration paperwork to the buyer and we complied. This issue has been resolved.