The Mooving Company, LLC

Complaint: [redacted]
I am rejecting this response because:  The Mooving Company failed to respond to my Revdex.com complaint when it was given the opportunity.  The Mooving Company's legal representative responded to the Better Business Bueau and directly with me after:I visited The Moovng Store August 10 and 11, 2015. After walking around The Mooving Store the second day,  I approached the front counter and heard a discussion between  2 employees.  One of the employees stated 'I don't know how to answer this', and held a paper into the air.  One of the employees stated, 'the statute of limitations will eventually run out" during the conversation. I asked to speak to the owner.  Mrs. W[redacted] came to the front desk I introduced myself and calmly asked her a question regarding items I believe to be mine on her [redacted] store  She became loud and unprofessional.  She stated,'she had seen me taking pictures and she didn't have any of my things'.  During her continued rant, she requested I leave her store.  I quietly complied.The Mooving Store only responded to my complaint following this and through an attorney.  If they had nothing to hide: a) The Mrs. W[redacted] would have returned my calls regarding her moving crew following my move., b)  The Mooving Company had an opportunity to responded on the initial request regarding my complaint, c)  Mrs. W[redacted] had no reason to become so aggressive with me and d)  Mrs. W[redacted] had no need to contact an attorney for whatever reason.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Reference complaint #[redacted]Customer was moved into self storage which was her final destination. Upon delivery of her storage, over one year after the delivery into storage by The MOOving Company, customer hired an unaffiliated moving company to relocate her items from storage to a residence on...

the Front Range. Once delivered, customer realized an empty box that once contained Snap on Tools. She phoned The MOOving Company to file a claim for the missing tools. The Bill of Lading, for which the customer received a copy from her driver, clearly states that any missing or damaged items must be filed within a 30 day period. Customer reported her claim to The MOOving Company that was in excess of one year beyond the 30 day filing period.The MOOving Company suggested that she file a claim with the moving company that she hired to pick up her items in storage and delivered to her. Customer stated that the moving company she hired to move her household goods to the Front Range were not responsible.The MOOving Company denied payment of the claim for a number of logical reasons.