The Motley Fool Inc.

*** ** ***
Thank you for contacting us via The Revdex.com channel. We are certainly sorry for this inconvenienceWe are arranging a cancellation of your January order and refunding the price paid ($USD) to your credit card this week. We will
send a confirmation email to the ***@*** addressAgain we are sorry for the inconvenienceWe found your original email cancellation request dated 1/6/however the email address shows 'From' ***@*** rather than .**. As the email address did not match one on file, our representative replied to the .** version of the email asking for more information. Please let me know if I can be of further assistance in any way.Regards,AndyFool Member Services* *** *** ***

*** ***,We're sorry for any inconvenienceThis email serves as your confirmation that we have canceled your Motley Fool Income Investor subscription and will issue a refund of $49.00.We will submit your refund back to your payment method on file todayYou will see the refund on
your statement within 3-business days - once your credit card company or bank has processed itIt will be issued by "The Motley Fool" or "TMF"If you don't see it within that time frame or on your next statement, please let us knowOur Member Services team will be happy to help.Regards,Fool Member Serviceswww.fool.com

I have more than doubled my money with motley fool services As with any investing venture, People should perform their own level of research in addition to information that is offered by an investing service such as Motley fool If you are unwilling to take advice, or incapable of performing your own research, then investing obviously isn't for you But that's not a reason to write bad reviews for a company that does what they say they are going to do: THEY DO RESEARCH, AND THEY GIVE ADVICE

Hi ***,
My name is Shannon and I work on The Motley Fool People
Team. I’m sorry your experience has been
less than great with us. I brought your
complaint to the attention of our web operations team to find out where
the
problem was with unsubscribing. It seems
there was a broken link when you went to unsubscribe. The team has since deployed a correction so
that when you click unsubscribe, it does indeed unsubscribe you from our emails. I also checked with one of our customer
service specialist to verify that your email address has been removed from our
system. If you are still having
problems, please reach out to our member services team at ###-###-#### and
I’m sure they would be happy to correct any further issues
Thanks, Shannon

I have enrolled in several of Motley Fool's programs and found some I liked and joined the Options program I emailed that I thought the price was too expensive and asked for a refund Within hours I received an email that they were sorry to see me go but immediately refunded my credit card with no hassle I believe they are a good company and do what they say they will do for their customers

HorribleHow can you not have cancel membership online? And there is no email about automatic renewal or price increaseI paid $and it jumped to $without notification or warning! Wall street journal don't cost that muchAnd I don't even investAND when I called the membership line between 9-pm M-F, it said they are closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Again, Shannon's language is pleasant and friendly, but the content is totally unacceptable:
it's ridiculously unprofessional, and most likely a lie, for a company as big and web-savvy as Motley Fool to claim that they tried and thought they solved the unsubscribe problem without having tested it thoroughly to assure that the problem is solved From a consumer's point of view there has been no changeTo advertise in a devious manner, using a bait and switch approach which is patently dishonest, has no excuse To even admit that they have had internal discussions about it ethics is worse than saying they hadn't thought about until it was pointed out This means they have been knowingly devious and dishonest
The "excuse" that it is being done because they feel it is for the good of society (or people in society) to offer their products even if they have to be devious to do so, is, ethically, hardly different from the nazis' claim that killing the Jews was good for German society The ends do not justify dishonest means And this is especially true in an industry that has to be based on trust (I hate using the nazi reference, but it's done to make the ethical point strongly.)
If this dishonesty continues in either area I will notify the SECJust to be clear: I like the Motley Fool's general view of investing and have read many of their materials for 10+ years I just don't like how they are doing things to attract customers

Hello,
My name is Shannon and I work with
The Motley Fool People Team. I was sent an email with some concerns you
registered with the Revdex.com and I want to apologize that your experience with the
Motley Fool has not...

been great.
I’d like to address your
concerns specifically. The first part regarding being unable to
unsubscribe.  All members have the ability
to control whether they opt in or out of promotional emails through their
account settings page.  Also, emails
usually include a line similar to, “Don’t want any more emails? No problem…unsubscribe
now, or change your email preferences here.” 
However, I can understand how a member might miss this at the bottom of
the email.  Another way to get this
resolved is within the services, a member can click on Customer Service at the
top of the screen and get our email address, phone number, and hours of operation
to contact us directly.
The second part regarding an
error message when attempting to cancel email is something that happens
occasionally when there is a technical error with our website.  I am truly sorry this happened to you, but when
this sometimes occurs the error message does include instructions to contact us
directly at Member Services.  In regards
to your personal account, we have adjusted your settings so that you will no
longer receive promotional emails about our services.
Regarding
the third part of your message, we do appreciate the feedback and have since
made changes.  You referred to a message
advertising Tom G[redacted] selling all of his investments to invest completely in
The Motley Fool ONE Everlasting Portfolio. 
We’ve since updated the copy to now read: “You see, back in June 2012,
Motley Fool co-founder and CEO Tom G[redacted] sold every last stock that he owned
to truly go “all in” on the Everlasting Portfolio he runs exclusively on behalf
of Motley Fool ONE members.”  This now
directly responds to what the ad was referencing, which is the reasoning behind
Tom G[redacted] liquidated his entire portfolio.   
I hope this satisfies your concerns and hopefully in the future we can earn your business.
Sincerely, Shannon M[redacted]

UNABLE TO CANCEL EASILY. BOMBARDED BY ADS TRYING TO SELLING ME MORE SERVICES.

UNABLE TO CANCEL EASILY. BOMBARDED BY ADS TRYING TO SELLING ME MORE SERVICES.