Hello, My name is Shannon and I work with The Motley Fool People TeamI was sent an email with some concerns you registered with the Revdex.com and I want to apologize that your experience with the Motley Fool has not been greatI’d like to address your concerns specificallyThe first part regarding being unable to unsubscribe All members have the ability to control whether they opt in or out of promotional emails through their account settings page Also, emails usually include a line similar to, “Don’t want any more emails? No problem unsubscribe now, or change your email preferences here.” However, I can understand how a member might miss this at the bottom of the email Another way to get this resolved is within the services, a member can click on Customer Service at the top of the screen and get our email address, phone number, and hours of operation to contact us directlyThe second part regarding an error message when attempting to cancel email is something that happens occasionally when there is a technical error with our website I am truly sorry this happened to you, but when this sometimes occurs the error message does include instructions to contact us directly at Member Services In regards to your personal account, we have adjusted your settings so that you will no longer receive promotional emails about our servicesRegarding the third part of your message, we do appreciate the feedback and have since made changes You referred to a message advertising Tom G [redacted] selling all of his investments to invest completely in The Motley Fool ONE Everlasting Portfolio We’ve since updated the copy to now read: “You see, back in June 2012, Motley Fool co-founder and CEO Tom G [redacted] sold every last stock that he owned to truly go “all in” on the Everlasting Portfolio he runs exclusively on behalf of Motley Fool ONE members.” This now directly responds to what the ad was referencing, which is the reasoning behind Tom G [redacted] liquidated his entire portfolio I hope this satisfies your concerns and hopefully in the future we can earn your businessSincerely, Shannon M [redacted]
UNABLE TO CANCEL EASILY BOMBARDED BY ADS TRYING TO SELLING ME MORE SERVICES
Hello, My name is Shannon and I work with The Motley Fool People TeamI was sent an email with some concerns you registered with the Revdex.com and I want to apologize that your experience with the Motley Fool has not been greatI’d like to address your concerns specificallyThe first part regarding being unable to unsubscribe All members have the ability to control whether they opt in or out of promotional emails through their account settings page Also, emails usually include a line similar to, “Don’t want any more emails? No problem unsubscribe now, or change your email preferences here.” However, I can understand how a member might miss this at the bottom of the email Another way to get this resolved is within the services, a member can click on Customer Service at the top of the screen and get our email address, phone number, and hours of operation to contact us directlyThe second part regarding an error message when attempting to cancel email is something that happens occasionally when there is a technical error with our website I am truly sorry this happened to you, but when this sometimes occurs the error message does include instructions to contact us directly at Member Services In regards to your personal account, we have adjusted your settings so that you will no longer receive promotional emails about our servicesRegarding the third part of your message, we do appreciate the feedback and have since made changes You referred to a message advertising Tom G [redacted] selling all of his investments to invest completely in The Motley Fool ONE Everlasting Portfolio We’ve since updated the copy to now read: “You see, back in June 2012, Motley Fool co-founder and CEO Tom G [redacted] sold every last stock that he owned to truly go “all in” on the Everlasting Portfolio he runs exclusively on behalf of Motley Fool ONE members.” This now directly responds to what the ad was referencing, which is the reasoning behind Tom G [redacted] liquidated his entire portfolio I hope this satisfies your concerns and hopefully in the future we can earn your businessSincerely, Shannon M [redacted]