Good Afternoon!First I would like to extend my sincerest apologies for the inconvenience and lack of professionalism you receivedSince the occurrence the person who was in charge of the incident is no longer with the companyWe would like to remedy the situation and kindly offer you a refund for the full value of the video equaling $Please send your refund request to me directly and I will process it immediatelySend: Name, full address, and note this response.Thanks, [redacted] - Events Director [redacted]
Thanks for the feedback Again, I can't help you as I have no record of any purchase as our company didn't sell you the experience did and [redacted] did I copied our [redacted] representative, [redacted] to this eMail -- [redacted] can you give us a hand for a refund on this kind gentleman? He was confused on his purchase As an FYI, the deal that was purchased states Autocross: https://www[redacted] .com/deals/the-motorsport-lab-northwest and there's a PDF of the website As you can see, it's highlighted as an Autocross Experience at [redacted] There is no indication that we offered a "road course" event Again, I apologize if you thought it was, but I wanted to clarify what was purchased The image of that you showed me was a voucher that was issued after you purchased off the website link I shared above.Thanks,***
Good Afternoon,I am sorry to hear that you have had trouble booking your reservationI do have emails back and forth with you and our customer service representative [redacted] and she was trying to help you make that reservation so I am not quite sure why it wasn't madeAt this time we can not provide a refund as this was purchased through a third partyPlease contact them for a full refund which should not be a problem seeing as you have not used the voucher at this timeRegards, [redacted] Customer Service/Sales and Marketing Manager
Good Afternoon!First I would like to extend my sincerest apologies for the inconvenience and lack of professionalism you receivedSince the occurrence the person who was in charge of the incident is no longer with the companyWe would like to remedy the situation and kindly offer you a refund for the full value of the video equaling $Please send your refund request to me directly and I will process it immediatelySend: Name, full address, and note this response.Thanks, [redacted] - Events Director [redacted]
Thanks for the feedback Again, I can't help you as I have no record of any purchase as our company didn't sell you the experience did and [redacted] did I copied our [redacted] representative, [redacted] to this eMail -- [redacted] can you give us a hand for a refund on this kind gentleman? He was confused on his purchase As an FYI, the deal that was purchased states Autocross: https://www[redacted] .com/deals/the-motorsport-lab-northwest and there's a PDF of the website As you can see, it's highlighted as an Autocross Experience at [redacted] There is no indication that we offered a "road course" event Again, I apologize if you thought it was, but I wanted to clarify what was purchased The image of that you showed me was a voucher that was issued after you purchased off the website link I shared above.Thanks,***
Good Afternoon,I am sorry to hear that you have had trouble booking your reservationI do have emails back and forth with you and our customer service representative [redacted] and she was trying to help you make that reservation so I am not quite sure why it wasn't madeAt this time we can not provide a refund as this was purchased through a third partyPlease contact them for a full refund which should not be a problem seeing as you have not used the voucher at this timeRegards, [redacted] Customer Service/Sales and Marketing Manager