The Moving Company

I have looked over the customers' filesThe liability release form and the studio policy form were from and printed on opposite sides of the same paperIt appears that the purchaser did not sign the side of the release form pertaining to studio policyhowever, Hawaii State Law only requires that the refund policy of a business be posted on a conspicuous sign to notify the purchaser of any limitationsThere is a sign in the studio that has been posted at average head height next to the entrance door and next to the front desk and cash registerThis sign has been posted on the wall in the studio since In 2014, I raised my rates and changed the posting to the one in the attached picturesAll of my clients were directed this posting to review the change in package prices.I am well within the constraints of Hawaii law

To Whom it May Concern: This letter is in response to a complaint filed with the Revdex.com by [redacted] on 11/14/16.Mr [redacted] and his wife have been clients at The Moving Company for over four yearsThey have also been personal friends of mine with our association including dinners at each others homes, time on the beach together and exchanges of small gifts of friendshipMr [redacted] and his wife have also been care takers of my two dogs including dog sitting for two separate trips when I was off island I was surprised when Mr [redacted] cancelled the remaining sessions during his last visit to Maui without explanationWe have had a long and positive personal and professional relationshipThe only event that I could imagine causing this occurred a week before his cancellationApparently during his last session Mr [redacted] parked in a parking stall marked and reserved for another businessThe other business owner parked behind him to block his car so that he would have to talk to her personally to leave the parking lotAs far as I know the exchange was pleasant and polite but possibly mildly embarrassing for Mr [redacted] During our next session together Mr [redacted] told me of the event and said that she should not do that to people and that he had consulted his lawyer and could sue herI responded by saying that the lot was on private property and not a municipal parking lot and that I did not think sueing her was possible, and that I thought it would be inappropriateMr [redacted] became agitated and insisted that he could sue her and began to threaten to make up poor reviews of the woman’s vacation rental business onlineI said that his reaction seemed extreme and that he should not have parked in a space reserved for another businessI reminded him that there is a space reserved for my clients as well as several unmarked spaces for parkingAfter his session, Mr [redacted] left obviously upsetA few days later I received a text message and an email canceling all future scheduled sessionsI replied with concern asking for a reason and received no responseOn 9/I received the following email:Hello [redacted] , [redacted] and I have attended [redacted] sessions with you over the last years ***ever, we appreciated the introduction on [redacted] you did to usBut we have to quit your classAs far as I remember we attended or sessions from the last 1,$downpayement we did a few weeks ago (by cheque on 1rst Sept) We would like to get back the balance by chequeLet me know [redacted] much we can expect to be refunded and send it by mail at following address : [redacted] [redacted] *** [redacted] On 9/I responed: Aloha ***-I regret that our long association is to end, as you choose to not continue with your [redacted] classes at the Moving Company As displayed at my place of business and written on the policy and release forms that you and Natalie signed, I have a "no refund" policy for packages and classesContingent on this policy, I offer a significant discount in costFour of the twenty sessions purchased have been used, leaving a balance of sixteen sessionsAlthough the package expires in ninety days, as a personal consideration, I will extend the expiration date of the sessions for another six months (expiring the end of March 2017) to allow ample time to use your remaining sessionsI have enjoyed working with you both and continue to wish you and Natalie wellSincere regards, [redacted] I did not hear from him again until this email from a lawyer in Canada: Madam,> As of September 19th I mailed to you a final notice regarding the litigation referenced here above.Since you did not take the chance to answer positively to my final notice in order to find a reasonable settlement,my clients demands that you forward to me asap any documents or convention you had signed by Mrs[redacted] .> Actually Mrs [redacted] is not sure what kind of document you asked her to sign and she remembers to have signed it rushy and without knowing what she was asked to sign and what kind of commitment it was all about.> As for M[redacted] ,he is sure he never signed anything with you or your company.> I need those alleged documents to advise properly my clients in the coming proceedings and this litigation follows up .> On the other hand,since you do not seem inclined to find a settlement about this disagreement ,be advised my clients want to lay a claim with the B.B.B about your bad commercial behavior with the consequences that comes with it.I remind you the arrogance you s*ed by not responding to my final notice has prompted my clients 's will to introduce an action with the Hawaiian S.C.D.>> Govern yourself accordingly.>> Me [redacted] > Attorney at law> [redacted] Canada I did not receive the letter referred to in this emailThere is no [redacted] mail delivery in Paia TownI chose not to respond on the advice of my lawyer I regret the loss of Mr [redacted] and his wife as both friends and clientsI know that I was never rude or unprofessional with either one of them As for the condition of my studio, it is neat and cleanI vacuum it twice a dayI steam mop the floor and the equipment twice a weekThe machines are cleaned after each clientAll of my other clients are willing to vouch for my professionalism and the sanitary conditions of the studio

[redacted] [redacted] Dear sir,Reagarding my claim number [redacted] , your response was that you cannot go any further with my claim because I didin't answer your mail to advise you that the claim has not been settled.First of all, I was out of the country ant it was difficult to access any wifi areaSecondly, the conflict with (Moving Company) is still pending and nothing has been solvedActually I have never got any response from Mrs [redacted] ***.So, I am now available to process and I would appreciate you to take the matter to an other step.I would like you to keep me posted about any new development related to this claim.Please feel free to contact me any time you wish so if I can be usefulBest regards [redacted] ***

Subject: Re: You have a New Message from Revdex.com of Hawaii Regarding Complaint # [redacted] To whom it may concern,I read Mrs Cassie C***'s response to my complain [redacted] .She mentions our difference is related to a parking problem, I got with her neighbor.That's nonsense and has nothing to do with the origin of our commercial conflit.To repeat myself my complain is based on the following points:1- Mrs Cassie C [redacted] premises are not cleanShe's owner of dogs always presence in her studio and often taking care of -more dogs in a limited space is basically neither hygienic not approriated for customersAs she said in her responseI like dogs to some extend and and actuelly I kept one of her dogs for a few days close to me while I am training myself.2- On the top of that one of her dogs licked and slobbered on my wife while she was training herself.3- Mrs C [redacted] got rude with my wife because she did not remember the training routines teached during a former session.4- Mrs C [redacted] made unpleasant remarks regarding my wife knowledge of the English languageOur mother tongue is French as millions of others Canadian people, so she could at least s [redacted] some empathy.Morover my wife poor knowledge of English explains that she signad a document regarding possibly Moving Compagny policy without knowing exactly its implicationsI know legally it is not an excuse but commercially it is unfair to sign under duress or intimidationRelated with the same I asked and later demanded severel times to Mrs C [redacted] a copy of the document signed by my wife to know precisely the consequencesMrs C [redacted] never responded So, I am unable to estimate the situationAs for me I never signed anything and I never give my consent to any Moving company reimbursement policy.As Matter of fact we want to be REIMBURSE FOR THE SESSIONSWe did not attend because of Mrs C [redacted] bad commercial behavior.THE AMOUNT CLAIMED IS 1500.00$ [redacted]

The Moving Company is a scamPlease do not hire them nor trust anything they sayRead your contract thoroughly because they do everything to cover themselves and not the customerTheir goal is to get as much money out of you as possibleThey estimated my items and said they were sending movers to pick up my stuffThey confirmed that I would be ready hours in advance, but the day of my move they called to say a truck was no longer availableBut they offered to find a truck if I payed extra
The movers came at 10pm and charged double the price even though I had no extra items that I had previously listed I was in a jam and had to leave my apartment that nightI was forced to take $cash from my bank account to pay the movers after already paying a $depositI was told my belongings would arrive in two days, they did and still have not arrived over ten days later They are demanding another $cash on the day of deliveryI asked to cancel the service and just pick up my own things and was first told my stuff is being stored in NJThen when I mentioned I had family in NJ who could pick it up, the story changed to the stuff is en route and can't be located
My initial total estimate was < $and I'm being asked to pay $for poor service and extra stressI should have just moved my items myself

***DO NOT HIRE THIS COMPANY*** Read the complaints filed They all have generic responses The Revdex.com will not assist you in getting your money back from The Moving Company You will get ripped off if you hire this company This was the worst moving experience in years of active federal service with several moves They do not research the movers that they hire and therefore you can end up with a rogue moving company, and in my case have you belongings hijacked and held for ransom This company will do nothing to assist in getting your items or reimbursment should anything happen They do not have any tact on the phone either, once they have your money they will not assist you with anything ***DO NO HIRE THIS COMPANY***

I had a complaint with the carrier that moved my furniture from Florida to Virginia, and could not get it settled. I spoke to [redacted] and he turned it over to his corporate people to try to handle. I am hoping to get it settled soon after I filed the complaint. I believe that [redacted] has helped me tremendously to get this claim settled and I would like to thank [redacted] and the whole company for their help. I would recommend this company for your next move