The Moving Doctor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved This response is riddled with legal-ese and does not address my queries please detail EXACTLY what incremental goods were moved vswhat was initially scoped in person by an assessor It also does not address why a man who had been drinking delivered my goods In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

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Dear Revdex.com,
All of our binding transportation
quotes provided by our relocation representatives are based on information
given by customers prior to move date which consists of a total volume to be
shippedUpon receiving this information, a binding & guaranteed transportation
cost is provided to the customer specifying and detailing services to be
rendered, with customer approval to Order of Service via Electronic Signature
confirming the information provided is true and accurate
Our record clearly shows that due to
additional services requested by the customer and rendered by The Moving Doctor on the day of the
pickup, consisting of additional volume to be shipped and Packing Supplies to
be used, additional charges were made to their accountThe total
Transportation cost for the relocation was reconfigured according to their new
requirements at the time of pickup date
Please Note that on the confirmation
call from The Moving Doctor (Confirmation
Department) one day prior to pidate, there was NO mention made by the customer
of additions or changes to the accountUnfortunately, this also put us
in the position that we had to scramble for available space already reserved
and agreed for our deliveries so we could send the shipment in its entirety,
which exceeded in volume and left us struggling to make additional space
arrangements on our vehicle (s), which was not part of our ori***l contractual
services
Please
note, our records clearly show that so far the customer has only registered her
claim on 09-**-and failed to
continue with the processOn 09-**-
we sent the customer (via email) a Claims Procedure Package
Completing
the Claims Procedure Package is a necessary step for us to better understand
the specifics of their claimThe recommended and/or required information
requested is for the sole purpose of better validating their claimDue to the
customer failing to submit the Claims Procedure Package we are not able to
validate their claim at this timeSequentially
causing a delay in the claim process
Please see the Progress
Log below, where all correspondence is duly noted:
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Please understand that we
always try to be as clear & upfront as possible with customers prior to
their move date to avoid any unforeseen surprises
We can assure you that if the
customer had read & comprehended the company terms & conditions prior
to fully signing and agreeing to them, we would not be in this situation
Very Truly,
Customer Service Dept

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Three reasons my complaint has not been resolved:
#- business did not provide any type of response/resolution to 30% increase in price
#- business has not resolved damage to my belongings
#- business has not addressed delivery by intoxicated employee, other than to advise that they need to 'speak with employee before responding'
I am increasingly frustrated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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*** *** *** ** ** *** * *** * *** Dear Revdex.com, Please note that The Moving Doctor is more than
willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our companyCustomer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciatedWhen it comes to these matters we put ourselves completely at the customer’s disposalRest assured that if and upon a full and thorough investigation through MovingClaims.net (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issuesWe respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint againstThus will ensure a fair investigation for both the customer as well as the companyPlease provide the following supportive Documents to your complaint (FRONT AND BACK): ? Bill of Lading (contract) ? Order for Service ? Household Goods Descriptive Inventory (both pickup and final delivery copies) ? Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations)We urge the customer to submit additional information as soon as possible so that we may address his/her issuesAs we will not be able to validate nor investigate this matter any further until the requested documentation is renderedWe strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standingVery Truly, *** *** Customer Service Department - The Moving Doctor

8/**/14
Dear Revdex.com,
 
The customer had informed us that she had several issues
with her move. We informed her that we need time to investigate the matter with
the driver that delivered her goods and that we will contact her around Sept.
[redacted] after we will have a chance to...

investigate.  She replied via email that she will wait for
our follow up call in September. See attached email below:
 
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
Hi [redacted] -
 
Thanks for your voicemail...please advise of next steps re:
the items I've outlined below.  Per your email, I expect your follow-up in
early September.
 
Thanks in advance,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved 
This response is riddled with legal-ese and does not address my queries.  please detail EXACTLY what incremental goods were moved vs. what was initially scoped in person by an assessor.  It also does not address why a man who had been drinking delivered my goods.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: On January **, 2015 the moving doctor company came to my old address on [redacted] at around 8:30am. On that day, the mover asked me to sign form at their arrival (8:30am), then started to park their truck in my garage. Movers were unable to park the BIG truck and spent at least one hour trying to find a location to park. Finally at around 9:30 am they started moving things in the truck and explained that I was going to start paying from 8:30 am. At around 12:00 noon we were at our new location and the movers explained to me that I was going to pay more money because I went over the agreed time. Original agreement was 600.00 dollars, later that day the movers asked me for 850.00 dollars. In the original agreement, the mover were supposed to assemble all my furnitures. This is were the problem started.

The moving doctor DID NOT ASSEMBLE my furniture. Left my dresser 's mirror on the floor, my Brand new bed, my dad's bed and my son's bed disassemble. My brand new floor full of scratches. BROKE MY WALLS- Living room. the worst part was when I gave them 900.00 dollars and the team leader threaten me by saying " Im not going to give you change back" "I deserve a tip". I was very upset and called their [redacted]. As per the [redacted], I did not pay full amount of money. Later that day, I went to their office to speak with [redacted]. He refused to speak with me and told his assistant to call claim department. I brought with me my receipt, pictures and video of incident. He refused to speak with me. By the way, the team leader never gave me my change. That is call stealing. My brother had to help me because they refused to give me receipt. Finally gave me a receipt. I paid full amount and more for their bad services. [redacted] had to come to my house and assemble all my furniture- (I have proof if necessary).Desired Settlement: I want full amount of money back($850.00 dollars) If we can't settle, then we will go to court.

Business

Response:

[redacted]

[redacted] Dear Revdex.com, Please note that The Moving Doctor is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through MovingClaims.net (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. We respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against. Thus will ensure a fair investigation for both the customer as well as the company. Please provide the following supportive Documents to your complaint (FRONT AND BACK): ? Bill of Lading (contract) ? Order for Service ? Household Goods Descriptive Inventory (both pickup and final delivery copies) ? Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations). We urge the customer to submit additional information as soon as possible so that we may address his/her issues. As we will not be able to validate nor investigate this matter any further until the requested documentation is rendered. We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing. Very Truly, [redacted] Customer Service Department - The Moving Doctor.

Review: After researching several moving companies for my relocation from New York, NY to Seattle, WA, I chose The Moving Doctor because of their affiliation with the Revdex.com and the following statement from their web site, "The Moving Doctor is also a member of the Revdex.com (Revdex.com), and has consistently maintained an A rating in both New York City and Long Island." Unfortunately, their service levels did not meet what I've come to expect with a company affiliated with the Revdex.com. I've contacted Moving Doctor via phone and in writing. Their response (see below) is completely unacceptable. I would like to partner with the Revdex.com to help Moving Doctor understand the issues and help resolve them. Following are the three areas that require attention. Thanks in advance, [redacted] #1 - BAIT AND SWITCH Moving Doctor's fee increased by 30% from their estimate. An estimator came into my home to assess the belongings in my apartment and storage unit and priced the job at $7,480. This included the pack, transport to Seattle and unpacking of my belongings. The estimator assured me that this was a 'conservative' estimate and would likely come in a few hundred dollars less. On moving day, after packing my belongings the price increased to $9,750. #2 - DERELICTION OF DUTY My belongings were delivered to Seattle by a driver with an offensive attitude and who reeked of beer. Both of the men working with him agreed that he smelled as if he'd been drinking and also shared that they'd witnessing similar issues during two previous deliveries. The driver himself admitted that one of the previous customers had called the cops. #3 - FAILURE TO HONOR CONTRACT Moving Doctor damaged and ruined several of my items, yet haven't addressed any plan for compensation. EMAIL CORRESPONDENCE TO MOVING DOCTOR To: [redacted] From: [redacted] Date: Monday, August **, 2014 Hi - Moving Doctor recently helped to relocate me from New York, NY to Seattle, WA. I scheduled time on Saturday, July **, 2014 to have an estimator come into my home, review my posessions and estimate the cost to pack, move and unpack my belongings. [redacted] gave me an estimate of $7,480 and cited that he'd been very conservative and the move would likely come in a few hundred dollars under that price. On Thursday, July **, 2014, the movers packed my belongings and advised that the cost for packing, move and unpacking would increase to approx $9,750. At this point I felt like a victim of 'bait and switch' and had no option but to approve the over $2,000 increase in costs. On Tuesday, August **, 2014 I received a call from the Moving Doctor driver advising of his timing and reminding me that payment was due upon receipt of belongings. When I said that I had a company check for him, he became verbally aggressive. The volume of his voice increased and his tone was aggressive as he yelled that he couldn't accept a check. His behavior frightened me. I attempted to advise him that my company provided a check at the direction of [redacted] at the Moving Doctor. He continued to be verbally abusive to such an extent that I hung up the phone. I was very distraught. I called [redacted] and requested that he sort through any issues with the driver. I did not receive 24 hour advance notice of delivery. Instead, on Friday, August **, 2014 I received a call at 12:43pm advising that he'd be arriving at my building at 3pm. I advised that I needed to procure approval from my building to reserve the loading dock. Again, the driver became verbally aggressive and I advised that I'd call [redacted] to coordinate. I reserved the dock for 5pm. Again, I was very distraught. The driver called at 5pm and when I answered the phone he began aggressively complaining about the route he'd taken and wanted to know, "WHO DESIGNED THESE [redacted] STREETS." I advised him of the best route to take and watched him turn left (vs. right) as he got to my block. Twenty minutes later he showed up and as he got out of the truck continued his tirade about the streets of Seattle. I became further distraught and had a friend join me in bringing the driver up to my apartment, as I did not feel safe. The driver immediately asked me for his check and advised that his past two customers had called the cops on him because of his behavior. After sorting through how to work around the car illegally parked in the loading zone, the driver's moving team suggested he use the back door vs. the side door to the truck and the moving team began unloading the truck in a disorganized manner, bringing things up 3 boxes at a time. About 45 minutes later the driver returned to my apartment with a heavy stench of beer on his breath. His moving team described it as, 'beer and [redacted] After getting all of the big pieces into my apartment, unwrapped and reassembled, I felt like the imperative things had been done, I felt uncomfortable with the driver and I suggested we call it a day. I'm very disappointed by my experience with the Moving Doctor. Despite a wonderful experience with [redacted] during the estimating process, the company did not deliver on their promise at any level. I was horrified to learn that the move was $2000 over budget. The delivery process was horrifying and I'll be working through boxes over the coming weeks. I've already found several things damaged including lamps, lamp shades and a media unit. I am extremely upset by my experience with the Moving Doctor. Please advise the best way to move forward. Thanks, [redacted] RESPONSE FROM MOVING DOCTOR: To: [redacted] From: [redacted] Date: Tuesday, August **, 2014 Good Morning [redacted] Thank you for your feedback. The driver that delivered your items is estimated to return to NY around 09/**. After his return I will investigate the matter and will get back to you with my findings. Best Regards, [redacted] The Moving Doctor ###-###-#### ~ ###-###-#### ~ ###-###-####Desired Settlement: Billing Adjustment

Business

Response:

8/**/14

Dear Revdex.com,

The customer had informed us that she had several issues

with her move. We informed her that we need time to investigate the matter with

the driver that delivered her goods and that we will contact her around Sept.

[redacted] after we will have a chance to investigate. She replied via email that she will wait for

our follow up call in September. See attached email below:

Hi [redacted] -

Thanks for your voicemail...please advise of next steps re:

the items I've outlined below. Per your email, I expect your follow-up in

early September.

Thanks in advance,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Three reasons my complaint has not been resolved:

#1 - business did not provide any type of response/resolution to 30% increase in price.

#2 - business has not resolved damage to my belongings

#3 - business has not addressed delivery by intoxicated employee, other than to advise that they need to 'speak with employee before responding'.

I am increasingly frustrated.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear Revdex.com,

All of our binding transportation

quotes provided by our relocation representatives are based on information

given by customers prior to move date which consists of a total volume to be

shipped. Upon receiving this information, a binding & guaranteed transportation

cost is provided to the customer specifying and detailing services to be

rendered, with customer approval to Order of Service via Electronic Signature

confirming the information provided is true and accurate.

Our record clearly shows that due to

additional services requested by the customer and rendered by The Moving Doctor on the day of the

pickup, consisting of additional volume to be shipped and Packing Supplies to

be used, additional charges were made to their account. The total

Transportation cost for the relocation was reconfigured according to their new

requirements at the time of pickup date.

Please Note that on the confirmation

call from The Moving Doctor (Confirmation

Department) one day prior to pick-up date, there was NO mention made by the customer

of additions or changes to the account. Unfortunately, this also put us

in the position that we had to scramble for available space already reserved

and agreed for our deliveries so we could send the shipment in its entirety,

which exceeded in volume and left us struggling to make additional space

arrangements on our vehicle (s), which was not part of our ori[redacted]l contractual

services.

Please

note, our records clearly show that so far the customer has only registered her

claim on 09-**-14 and failed to

continue with the process. On 09-**-14

we sent the customer (via email) a Claims Procedure Package.

Completing

the Claims Procedure Package is a necessary step for us to better understand

the specifics of their claim. The recommended and/or required information

requested is for the sole purpose of better validating their claim. Due to the

customer failing to submit the Claims Procedure Package we are not able to

validate their claim at this time. Sequentially

causing a delay in the claim process.

Please see the Progress

Log below, where all correspondence is duly noted:

Please understand that we

always try to be as clear & upfront as possible with customers prior to

their move date to avoid any unforeseen surprises.

We can assure you that if the

customer had read & comprehended the company terms & conditions prior

to fully signing and agreeing to them, we would not be in this situation.

Very Truly,

Customer Service Dept.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved

This response is riddled with legal-ese and does not address my queries. please detail EXACTLY what incremental goods were moved vs. what was initially scoped in person by an assessor. It also does not address why a man who had been drinking delivered my goods.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I hire them for moving and they didn't finish the job and left lots of stuff behind, and also force us to pay cash otherwise they will not going to unload truck.Desired Settlement: Refund

Business

Response:

Company Respond to Revdex.com CASE #: [redacted] – [redacted] February *, 2016 Revdex.com Serving Metropolitan New York, Inc. [redacted]

[redacted] Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please accept this formal acknowledgement notice of the above referenced Revdex.com case number submitted by the aforementioned consumer. Please note, that we are more than willing to thoroughly investigate the consumer’s said complaints in an attempt to better understand, validate and fairly resolve all of their issues against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Claims Processing Center) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company guarantees to compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. It is important for the Revdex.com to know that, as part of our commitment to Quality Assurance and Customer Satisfaction all consumers are given the opportunity and necessary resources to deal directly with our company in hopes of reaching a fair resolution. In addition to that, all consumers receive informative documentation prior to their service date, advising them that in the unlikely event a consumer may realize that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn’t received prior, during or after services were completed, they are provided with the opportunity to have their issues and concerns formally addressed, investigated and resolved in accordance with their coverage and contractual liabilities. To better understand and validate all of the consumer claims/complaints we respectfully request that the consumer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company they are attempting to file their complaint against. Thus will confirm interaction between both parties and ensure a fair investigation for both the customer as well as the company. We respectfully request that the consumer provide the following supportive Documents (FRONT AND BACK); ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, etc.) We urge the customer to submit additional information as soon as possible so that we may address their issues. Be sure to highlight any notations made at the time of service implementing said concerns. We strongly believe that with mutual consideration and understanding, we can easily reach a fair resolution and keep the relationship between all parties in good-standing. Very Truly, [redacted] Customer Service Department - The Moving Doctor.