Mike gave verbal response: He stated in regards to the china & picture box, he asked me to give him $credit for the this, I told him I would give him $to ensure his satisfactionHe accepted it and his wife singed off on that acceptanceRegarding picking lock: we could not take the couch over the porch given the door was locked and he did not have the keyTherefore we tried to unlock/pick the lock to open the door to remove the sofaHe had way more stuff then he told us he had to move, and we sent another guy to help move it for free, at no cost to him, which would have been $costEverything went perfect until the China broke, which was being moved by a dollyHis actual bill was $less the $credit we gave him for china and pictureWe feel we were more than accommodating, we went above and beyond with the situation at handWe do not feel that another credit is due to the consumer
Mike gave verbal response: He stated in regards to the china & picture box, he asked me to give him $credit for the this, I told him I would give him $to ensure his satisfactionHe accepted it and his wife singed off on that acceptanceRegarding picking lock: we could not take the couch over the porch given the door was locked and he did not have the keyTherefore we tried to unlock/pick the lock to open the door to remove the sofaHe had way more stuff then he told us he had to move, and we sent another guy to help move it for free, at no cost to him, which would have been $costEverything went perfect until the China broke, which was being moved by a dollyHis actual bill was $less the $credit we gave him for china and pictureWe feel we were more than accommodating, we went above and beyond with the situation at handWe do not feel that another credit is due to the consumer