The Moving Experts, Inc.

Initial Business Response /* (1000, 5, 2015/07/16) */
I am sorry this client had issues at the pickupThis job was picked up by a carrier that will be providing the details of the extra charges and explaining them to us and the client

Initial Business Response /* (1000, 5, 2014/05/14) */
We do apologize for any inconvenience that this issue caused the client. We were not able to arrange the pickup of the items for this load and did contact the client immediately as we knew that there is an issue. we did find an...

alternative date for this move that client agreed for and did tell her that we will contact her once we know the pickup time for that new date. Unfortunately in the moving industry we cannot know the time for a long distance move till a day in advance and when the client called 5 or 4 days in advance demanding to know the pickup time - we did explain her that we cannot know at this time.
The client did not like that answer, and we do understand that she had allots of things to handle with this move - but we could not commit to a time 4-5 days in advance as we know there could be changes on the road we can not foresee.
We could not come to agreement and did advise the client we will be cancelling the move and refunding deposit. client received few numbers of companies that we checked in advance about their availability and refunded her deposit.
We apologize for the inconvenience and sorry we could not work out an agreement about alternative moving date.

Initial Business Response /* (1000, 8, 2014/05/30) */
We do apologize for the inconvenience and would like to explain.
This client signed a contract with us for a move of her items from MD to CA. Our contract states we need to receive 20% as the deposit from the total cost and additional...

50% from the total as the pickup fee on the day of the pickup. Client decided to pay in advance these 70%.
Few days before the pickup, client called us and updated the inventory list and added many items that brought her total to a higher amount. That left us to collect several hundred dollars at the pickup.
On the pickup the client had additional items that were not disclosed to us previously and her price went up an additional amount. The client refused to make the additional payment to complete it to the 70% from the total and after checking with the office the movers still picked up her items to accommodate her request with understanding that the payment can be taken care by the office later.
After the move client called our office stating that she does not agree to some of the charges. Our office advised her that we will check on everything and will call her back once we have all the answers. After talking to the manager of the carrier we called the client back and advised her that the packing cost was adjusted to the lower cost, the fuel charge was removed, the storage handling charges were removed, but she still needs to complete the payment of the 70% from the total as the original contract to finish her pickup payment. Client hung up on our rep several times and we sent her and email with all the explanation.
Our company did take care of an issue that the client was not happy about and brought all the charges to follow the original contract and took care of her complaints and gave her the answers on timely basis.