The Moving Experts

Initial Business Response / [redacted] (1000, 8, 2014/05/30) */ We do apologize for the inconvenience and would like to explain This client signed a contract with us for a move of her items from MD to CAOur contract states we need to receive 20% as the deposit from the total cost and additional 50% from the total as the pickup fee on the day of the pickupClient decided to pay in advance these 70% Few days before the pickup, client called us and updated the inventory list and added many items that brought her total to a higher amountThat left us to collect several hundred dollars at the pickup On the pickup the client had additional items that were not disclosed to us previously and her price went up an additional amountThe client refused to make the additional payment to complete it to the 70% from the total and after checking with the office the movers still picked up her items to accommodate her request with understanding that the payment can be taken care by the office later After the move client called our office stating that she does not agree to some of the chargesOur office advised her that we will check on everything and will call her back once we have all the answersAfter talking to the manager of the carrier we called the client back and advised her that the packing cost was adjusted to the lower cost, the fuel charge was removed, the storage handling charges were removed, but she still needs to complete the payment of the 70% from the total as the original contract to finish her pickup paymentClient hung up on our rep several times and we sent her and email with all the explanation Our company did take care of an issue that the client was not happy about and brought all the charges to follow the original contract and took care of her complaints and gave her the answers on timely basis