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The MSR Group

1121 N 102nd Ct # 100, Omaha, Nebraska, United States, 68114-1947

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The MSR Group Reviews (%countItem)

They are still doing the same thing in ***.
I have been getting 3 calls per day, for at least 3 weeks now, including after 8:30 at night.This is harassment, not legitimate market research. I don't understand how they can be Revdex.com approved or what business would hire them to do "market research".

Desired Outcome

Quit calling me!

The MSR Group Response • Jan 22, 2020

The MSR Group is a legitimate market research firm that has been in business since 1950. We contact individuals to get their opinions on products and services. Your opinions are very important to us. We called this number on the following dates and times
*** 5:22 PM Answering machine
*** 2:31 PM Answering machine
*** 4:37 PM Answering machine
*** 6:41 PM Answering machine
*** 8:46 PM Answering machine
*** 3:27 PM Answering machine
*** 5:31 PM Answering machine
*** 1:09 PM Answering machine
*** 6:13 PM Answering machine
*** 2:17 PM Answering machine
It is standard industry procedure if we do not actually speak to an individual, we make other attempts to reach them. We try various times throughout the day in order to potentially speak to someone as household's schedules vary. After so many attempts to speak to an individual and no one actually answers, we discontinue calling. As you can see from the above, when contacting this person we got an answer machine. After several attempts and getting nothing but an answering machine we discontinued calling. And as of this date, this number has been added to our Do Not Call list and will no longer receive calls from us. We apologize for any inconvenience we may have cause you.

Customer Response • Jan 23, 2020

(The consumer indicated he/she ACCEPTED the response from the business.)
The calls have stopped. That's what I wanted!

2 calls after 10pm, Caller ID was MSR Group *** 3rd day was earlier I answered, no one there. called today in afternoon, didn't answer.
Two nights in a row they called after 10pm. I did not answer, caller ID was MSR Group ***. 3rd. night before 10, I answered to complain, no one there. Today they called in afternoon. I did not answer. I did a reverse phone locator online. And it came up SCAM with several complaints about the company. I can't understand why Revdex.com continues to give them an A+ rating.

Desired Outcome

Remove me from their calling lists and fix problems with their phone operations.

The MSR Group Response • Apr 12, 2018

We received your complaint from the Revdex.com.The MSR Group calls on behalf of our clients for market research purposes only. We are not a telemarketing company. We do apologize for the late calls. Our call center does not operate past 9pm, however it appears that your area code, ***, was not programmed into our auto-dialing system and didn't register a time zone. We have fixed this. We also added you to our internal do not call list for future market research projects. Again, we apologize for the inconvenience of the late calls.

Customer Response • Apr 13, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)
The phone calls have stopped so I will take them at their word that I will no longer receive calls from the MSR Group. I do wish that the Revdex.com would go to the *** website for "a reverse phone lookup"to see the complaints noted there for MSR Group.

Multiple calls from different phone numbers 6+ a day
We receive multiple calls from call id "msr" group a day from different phone numbers. They never leave a message and continue to call after blocking one number will get same caller if but different numbers. We get 6+ calls a day sometimes more even being on do not call list.

Desired Outcome

Stop spam calls

The MSR Group Response • Jan 08, 2018

We recently received your complaint from the Revdex.com. Let us offer our apology for the inconvenience these calls have caused. We are a market research firm who makes calls on behalf of our clients to gather research. I understand that you have added your number to the Do Not Call Registry Database. This database covers solicitation and telemarketing calls but not opinion/survey/market research calls which is what we do here at MSR Group. We do, however, respect our desire to be removed from our call list. Your phone number was added to our internal list of telephone numbers to be deleted from our system for future projects. While our clients value the opinions of its customers, your participation is voluntary. MSR Group is a member of the council for marketing & opinion Research, American Marketing Association and the Insights Association.
Sincerely,
MSR Group Customer Service

Customer Response • Jan 09, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 1121 N 102nd Ct # 100, Omaha, Nebraska, United States, 68114-1947

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