The Muck Truck Septic Service Inc.

This is in response to the Muck Truck Septic Service response to our complaintWe did call the Muck Truck to tell them that they had damaged our rose bush while emptying our tankThey acknowledged the damage and offered us $to replace the rose bush, which we acceptedNo complaints with thatWhen the company returned with the $we asked them to also move the chicken pen back to it's original locationThe Muck Truck had moved the chicken pen while emptying the tankWe're not sure if it was moved on purpose or by accidentThey moved the pen back to it's original location and leftWhen my son arrived home from school he checked the chicken pen and informed me the door and chicken ladder had been damagedThat prompted our second call to the Muck TruckWhen my husband arrived home from work my son told him he should look at the mess the Muck Truck had left in the yard and roadAs shown in the pictures my husband discovered approximately to gallons of raw sewage had been spilled in the yard and road where the Muck Truck had set and ran the hose up the hill to the septic tankThere is no damage to our septic systemThis is not from a leak or overflow from rain it was obviously spilled by the Muck TruckThe driver most likely disconnected the hose before completely draining the sewage from the hose or the hoses came disconnected during the process of emptying the tankOnly the driver knows the answer to thatThe discovery of the sewage on the yard and road prompted our third call to the Muck TruckDuring that third call the Muck Truck argued that they did not dump the sewage and it was probably overflow from the rain and we should call a repairmanThat is not the caseOur system is not damaged or overflowingThat indifference to the raw sewage they left in our yard and the damage to the chicken coop led to our final call to the Muck Truck by my husband and our call to the Revdex.comOur neighbor also called the Muck Truck to complain about the raw sewage left in the road and on the road bank in front of her houseShe called the Muck Truck because it was obvious the sewage was from a spill during the pumping process and not a leak in the sewer systemShe will confirm that with anyone willing to talk to her.At no time did anyone other than the Muck Truck driver come to our property to look at the sewage in the yard and the damage to the chicken coop to discover for themselves what had actually happened.Instead they chose to argue and deny the truth.I will send the pictures in a separate email
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Owner of The Muck Truck Septic Service, LLC ID number: ***3-27-17 8:appointment dateAt 8:30am customer called and said our truck tore up her mom's rose bush, "it's been in our family for years" she statedThe driver did apologize but it's my mothers rose bush, she saidI also
apologized and told her I'd give her $and a year supply of septic tank treatmentI'd send the driver back with it that eveningI told her. 3-27-175:pmShe called again and said "our driver tore up her chicken coop." I told her " our guy would not of done that but I will ask himI said, "he will not be back to work until the day after but I'd ask. 3-28-171:pmShe called again and said, "I've got pictures my neighbor took of sewer coming on top of the ground"She wanted to send me the picturesI said, "mam, we had heavy down pours of rain last night if you have sewer in your yard you should probably call a sewer man or a plumberWe only pump the tanks, we do not repair tanks. 3-29-178:am The husband called and said, "we are not cooperating with his wife and he is going to call the health department and report us to the Revdex.com" and hung up. 3-29-178:16amI called the health department myself and reported itThe health department said they would handle it if they called in.3-29-171:49pmThe neighbor of the customer called and said' "it's coming up out of the tank areaI told her with the hard and heavy rain we've had the customer probably needs to call a sewer repair man, that we only pump the tank we can not repair it. -The driver apologized for the rose bush and said, "yes, it was torn up during pumpingBut I did not harm the chicken coop and I did not dump sewer in her yard. -Our drive always gets positive feedbackWe also randomly follow up with customers to make sure service from our company was positive experience