The Mud Room Massage And Mud Spa

Review: I went to this business to Destress because it advertised that is what it was all about and I thought it would help me. When I arrived the owner spent nearly an hour bad mouthing the last massage business she worked at then proceeded to inform me another client wad scheduled after me. Then when the session began still continued to talk and rushed me thru! I did not feel relaxed at all!Charged $65 but it was a horrible service!Desired Settlement: I just want people warned about this lousy business

Business

Response:

We strive to provide the best customer services. We are happy to provide a full refund for unsatisfactory services. This customer has been a repeat customer and a pleasure to work with. We were not made aware of her concerns as she appeared satisfied with the services given and even left a tip each time she visited with us. We are sorry this customer was unhappy and we hope to continue striving for great customer services. The Mud Room

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Even if this business were to refund my money it would not change the fact that I as the customer did not receive the service I paid for! I sincerely needed that time to relax. It put me into a further state of distress just listening to this person at a time when this service was so desperately needed. Regards,[redacted] <