October 23, ID # [redacted] sans-serif;">A customer had his vehicle originally repaired in August I agreed to put him on open account with the understanding that he would make regular payments The total for the repairs was $1, He made two $payments in September Then the customer stopped making payments for months We made many, many phone calls to him and sent him letters His phone always went to voicemail and he didn't return any calls We also sent statements and letters that were ignored I have two girls working in the office and they spent endless hours trying to get this customer to payWe finally took this customer to Small Claims Court We had to go downtown to file this claim and pay a fee After the customer received a notice from the Court, he finally contacted us We worked out a payment plan with him and it took him months to pay off the balance of the repair We cancelled the Court date The used transmission that was put in the car failed Obviously when dealing with used parts, there is a risk involved There is a day warranty from our supplier on the part I have offered to replace his transmission at approximately half of the cost of the first one that failed ($800.00) The labor, which is 1/days, is coming out of my pocket This is more than fair, especially after all the hassle we went through to get paid for the original jobThe customer stated in his complaint that he let the car sit for months and then he began to have transmission problemsThe customer agreed to pay the $before we installed the second transmission Now in his complaint to the Revdex.com, he says he wants the repair free of charge or for a substantial discount We will not put in this second transmission until the $is paid in full We have been more than fair with this customer and now he wants to take advantage of usWe have been in business for years Our business thrives because of all our repeat customers as we always stand behind our work Sincerely, [redacted] President
October 23, ID # [redacted] sans-serif;">A customer had his vehicle originally repaired in August I agreed to put him on open account with the understanding that he would make regular payments The total for the repairs was $1, He made two $payments in September Then the customer stopped making payments for months We made many, many phone calls to him and sent him letters His phone always went to voicemail and he didn't return any calls We also sent statements and letters that were ignored I have two girls working in the office and they spent endless hours trying to get this customer to payWe finally took this customer to Small Claims Court We had to go downtown to file this claim and pay a fee After the customer received a notice from the Court, he finally contacted us We worked out a payment plan with him and it took him months to pay off the balance of the repair We cancelled the Court date The used transmission that was put in the car failed Obviously when dealing with used parts, there is a risk involved There is a day warranty from our supplier on the part I have offered to replace his transmission at approximately half of the cost of the first one that failed ($800.00) The labor, which is 1/days, is coming out of my pocket This is more than fair, especially after all the hassle we went through to get paid for the original jobThe customer stated in his complaint that he let the car sit for months and then he began to have transmission problemsThe customer agreed to pay the $before we installed the second transmission Now in his complaint to the Revdex.com, he says he wants the repair free of charge or for a substantial discount We will not put in this second transmission until the $is paid in full We have been more than fair with this customer and now he wants to take advantage of usWe have been in business for years Our business thrives because of all our repeat customers as we always stand behind our work Sincerely, [redacted] President