The Municipal Authority of the Borough of Derry

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The Derry Water Authority failed to provide factual informationWe were without water for days, the line was frozen correct, but on there endWhich is why they had to replace there own linesA public service company provides a service, which in this case they failed to doAs a result of there negligence my family, along with a elderly neighbor were without water for a inexcusable length of timeAs well this cost us financiallyThere are standard ethical practices that are to be upheld by public service companies, and in this case were notI do not accept the story that Amy presented, and this was only ruled upon, based on her story, the board, along with herself failed to hear both sidesHow do you rule on one side? Seems clear what is going on Regards, Melissa H***

RE: Complain ID ***Dear Ms*** ***,I am writing to address the above referenced complaintDue to the below freezing temperatures in early January, the Authority had numerous customers with frozen service lines, which the Authority was forced to address in the order of occurrenceThe
Authority only owns and maintains the portion of service line between the Authority’s main and the customer’s shut off boxThe property owner owns and is responsible for the portion of the service line from the shut off box to the residenceThe situation was caused by an issue with the customer’s private service lineThe situation was reviewed by the Authority Board and the Authority Solicitor and was determined to be handled according to protocol.Regards, Amy Lee F*Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Derry Water Authority failed to provide factual information. We were without water for 9 days, the line was frozen correct, but on there end. Which is why they had to replace there own lines. A public service company provides a service, which in this case they failed to do. As a result of there negligence my family, along with a elderly neighbor were without water for a inexcusable length of time. As well this cost us financially. There are standard ethical practices that are to be upheld by public service companies, and in this case were not. I do not accept the story that Amy presented, and this was only ruled upon, based on her story, the board, along with herself failed to hear both sides. How do you rule on one side? Seems clear what is going on.
Regards,
Melissa H[redacted]