The Music Room

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We have worked this out and customer has agreed to close this complaint

Hi [redacted], The Music Room has conducted thousands of successful transactions over our past 8 years in business. We have 100% feedback ratings in every venue in which we sell. We have zero complaints from any customers online (except yours), and we have never once tried to take advantage of a...

customer. When something goes wrong, our first step is always to communicate with the customer; find out what went wrong and work together with our customer to find the best possible resolution for everyone. In this case, we received 3 [redacted] components and a pair of speakers from you - all with functional and / or cosmetic damage issues. You've been very quick to blame [redacted] for this and even quicker to cast spurious aspersions at my company. Yet, you have refused to answer the most basic of questions about how the items were packaged when they left your possession. Without normal, civil, adult communication that allows us to gather the facts, we're left with no other option but to try to recover some of our damages through [redacted] dispute process. In 8 years in business and tens of thousands of transactions, we've only had to rely on this dispute process on one other occasion. Every issue can be resolved through civil, adult communication. As to your suggestion that it is our standard practice to make frivolous complaints, let me remind you of a few facts (facts are important) that you seem to have neglected to mention:1. When the [redacted] CD player that you sent us arrived with a weak tray motor and a bad Toslink output, we didn't ask you for anything. We invested our own time and resources into getting it repaired by [redacted] under warranty. I'm not sure why you would bring this up now as evidence that we acted "sketchy" as we had your written permission to do this and we were doing you a favor.2. When the [redacted] speakers you sent us arrived with damage to both of the tweeters, we did not blame you or ask you for anything even though it was very obvious that the damage occurred when the speakers were being packaged (presumably by you). You claimed that they weren't shipped that way, but there is physical evidence to the contrary. We did not ask you for a single cent to repair the speakers. We gave you the benefit of the doubt.3. When the [redacted] MT5 turnable arrived with the heavy platter still installed on the table and the tonearm completely unsecured, you tried to blame [redacted] for the damage which included a broken dustcover, broken stylus and scratches and scuffs. I communicated to you that there simple is not any possible way that [redacted] unpacked a turntable, removed the platter from its proper factory inserts and installed the platter onto the turntable. I also expressed my doubt that could be responsible for the tonearm being completely unsecured which caused the stylus to be broken. Of course, I asked you how you packaged these things so that we could try to determine with certainty who is at fault, but as of yet you have refused to answer this question. 4. The [redacted] MA6700 that you sent us arrived in the original factory box but with none of the original inserts. "Original factory packaging" implies that the packaging is "complete". In this case, that would include both an inner and outer box with foam inserts in-between. Within the inner box, the amp should have been secured to a wood slab with 4 bolts. Again, your assertion that [redacted] tampered with the packaging or that we "staged" it is absurd. This suggests that [redacted] opened the box, removed 4 bolts from the bottom of the wood slab, discarded the inner box and all of the foam inserts and then placed the amplifier back in the outer box with nothing but a few pieces of loose foam and crumbled paper. Of course, I've give you a half-dozen opportunities to tell us exactly how you did package this so that we can determine factually what happened. You have outright refused to answer the most basic of questions about this. Since you've chosen to use a public forum to attack my company, I'll ask you these questions again here in this public forum so that your answers (or lack thereof) can be viewed by all:Was the platter still on the turntable when you shipped it or did you pack it in the correct insert in the factory packaging?Did you give us permission to get the [redacted] repaired under warranty by [redacted]?Did you attach the [redacted] amplifier to the wood slab as Rob suggested and required by the manufacturer prior to shipping? josh J[redacted] (owner)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]