The Mustard Seed

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe didn't have further contact with the Universal Windows and Roof (the company), but we did receive a check for the full refundI suspect it was the Revdex.com's email that got the ball rolling (due to the timing)I made the complaint on 8/8, Revdex.com forwarded it to the company on 8/Later we received a check dated 8/which was sent thru the mail and postmarked 8/and we received it on 8/Regarding my desired outcome of having the wording in their written contract to be "refunds given within one month": I have no way of knowing if they would ever make such a change especially if it is a franchise or having a corporate office that dictates that kind of thingI was simply trying to make a point that they weren't holding to their words.I thank you for Revdex.com being available for voicing complaints like thisIt truly saddened me to have to make a complaint but we had waited a long time before doing so Regards, [redacted] ***

because they didn't respond we had another roofing company look at the problemthey said the roof flashing were never put in correctlycausing the roof to leak.We had that company fix the problem costing us $additional dollars

I had a service tech go to her house and fix some thingsThen she still had a problem so I had my guy go back outHe recommended replace her windowIt appears that she did from her complaintI have not received one phone call from herI'm willing g to vet that she was calling the service guys cell phone that he left with her and he no longer works for meI will get a service guy out there next week or possibly sooner to fix her problemAnd make sure she has the correct phone number to call for any future issues

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I just wanted to let you know that the interior has finally been taken care of as of the 20th of July. I apologize for the delay in reporting this. Everything seems to be in good order so hopefully it stays that way (fingers crossed!). Thank you again for all your effort in resolving this incident. Have a good day!TJ

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The check has cleared
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was unable to reply to universal statement that we did not call them. That was a lie!!!! I called them three times and left messages, they did not call us or acknowledge our complaint in any way. We still have not heard from them
Regards,
*** & *** ***

I received a call from the "owner" of Universal Windows Direct Milwaukee on January 25'th, apologizing for the delay in delivery, not returning my calls, that they were really busy, and asking when they would be able to schedule a installationI informed them since I had already filed a claim
with the Revdex.com asking for a refund, they would need to resolve it before we could do anything else. He said it was not possible to refund my money since the windows had already been paid for and delivered to their warehouse (After I filed the complaint through the Revdex.com). Since I understand that they have money invested in the windows, I asked if I could pick them up for what I had already paid and have someone else install them. He said he would need to talk to his business partner.February 5'th he finally got around to calling me back and asked for something like an additional $856. When I told him this wasn't acceptable and that he would need to work with the Revdex.com to resolve this issue since we weren't going to come to an agreement, he started yelling at me over the phone asking what it would take to resolve the issue now. We agreed on an additional $to have me pick up the windows on February 9'th to have someone else install them. Since I had to pick them up my self, I asked for dimensions or how they were packaged so I could find an appropriate truck. He said he would send me a picture, which was only another disappointment since he didn't bother.I have no idea why they refuse to work through the Revdex.com to resolve an issue (Or even take the effort to respond to it being less than miles away from the Revdex.com WI office). I would not in good faith recommend their services to anyone because of their terrible customer service. I am not satisfied with their effort to resolve the issue; however, I ask for nothing further since they have already wasted enough of my time. If you have any further questions, please let me know.Thank you,*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. We didn't have further contact with the Universal Windows and Roof (the company), but we did receive a check for the full refund. I suspect it was the Revdex.com's email that got the ball rolling (due to the timing). I made the complaint on 8/8, Revdex.com forwarded it to the company on 8/9. Later we received a check dated 8/10 which was sent thru the mail and postmarked 8/12 and we received it on 8/13. Regarding my desired outcome of having the wording in their written contract to be "refunds given within one month": I have no way of knowing if they would ever make such a change especially if it is a franchise or having a corporate office that dictates that kind of thing. I was simply trying to make a point that they weren't holding to their words.I thank you for Revdex.com being available for voicing complaints like this. It truly saddened me to have to make a complaint but we had waited a long time before doing so.
Regards,
[redacted]

because they didn't respond we had another roofing company look at the problemthey said the roof flashing were never put in correctly. causing the roof to leak.We had that company fix the problem costing us $3700.00 additional dollars

I had a service tech go to her house and fix some things. Then she still had a problem so I had my guy go back out. He recommended replace her window. It appears that she did from her complaint. I have not received one phone call from her. I'm willing g to vet that she was calling the...

service guys cell phone that he left with her and he no longer works for me. I will get a service guy out there next week or possibly sooner to fix her problem. And make sure she has the correct phone number to call for any future issues

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. Consumer states he has received the windows and a partial refund. 
Regards,
[redacted]

Universal Windows has not contacted me.  They did send me my receipt and warranty info but have not resolved the issue with the door and the window that needs to be replaced or gotten the permit from the City of New Berlin.  I am not satisfied with the company's efforts to resolve this...

matter.

I received the settlement check from [redacted] this week and deposited it today. Once it clears I will contact you about closing the complaint  Thank you[redacted]

Just wanted to let you know that I have been in contact with Universal Windows and Roofing Direct. I called them and they called me back and said that they are looking into the situation.