The Nail Spa

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***Please note however, that the only reason I? accept this is because Groupon did issue me a full refund and Groupon stated and agreed with me that there was no cancellation policy listed on the Groupon or the website (hence why they agreed to a refund)I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi This is The Nail SpaI received a complaint and tried to go to area where I'm suppose to watch video but site has been downI want to respond to complaintThe client purchased a Groupon for a serviceI'm booking in January as of now but I got her into spot the day beforeMy policy is a hr
cancelation period which is stated on the GrouponI realize she didn't have full hoursShe canceled a couple hours beforeI redeemed her Groupon because I still have to be paid for time slot left open due to the fact I couldn't get anyone to replace herThe Groupon states that she is to follow my policyGroupon has given her a refundPlease let me know this is receivedThanks so much, *** ***

Lack of customer service/satisfaction I recently took my goddaughter (5 years old) to have a manicure and pedicure and we waited over three (3) hours before there was an available technician. I thought that was absolutely ridiculous and expected to be compensated for the excessive wait time. Wrong! I also witnessed people that came in after us get their pedicures and manicures before my goddaughter which is completely unfair. The only reason I stayed at that establishment instead of going elsewhere is because my goddaughter was really excited to have her "nails and toes" done. I'm so disappointed in Nail Spa's lack of customer care. Two thumbs down. I will never visit that salon again. Desired SettlementI was willing to pay a reduced price for service and was declined. Now I want a full refund due to lack of customer care. I paid $30. I want it back. I also want the company to learn from this experience. A happy customer is a repeat customer. Business Response Contact Name and Title: [redacted], managerContact Phone: [redacted]Contact Email: [redacted]Dear Ms. [redacted],The Nail Spa would like to apologize for any inconvenience that we may have caused you. Due to the inclement weather all of our appointments were rescheduled. We accept walk-ins, but honored appointments first. We do inform walk-ins of approximate waiting time, and if an appointment canceled the less the wait time will be. Please call (919) [redacted] to speak to [redacted] as soon as possible and she will arrange an appointment for you and your goddaughter to come back and be pampered. We hope to hear from you soon. Have a wonderful day =)

I went to nail salon to get fill in. The cost is $17. There was only one tech(owner) on duty and she tried to service me and another customer that was already there at the same time. She actually only spent approx 15 minutes on my fill in. The next day I notice dents and ridges in my nails and contacted her via phone for a resolution. She wanted to fix my nails right away. I advise that I have a busy schedule and I didnt have time, I was leaving going out of town. I asked if she could fix it on Tuesday. She stated yes and that if I would need to could come to the salon and show her what was wrong. Well, I did and she stated and asked that I wait until she finished her customers then she would correct it. I told her that is not what she said over the phone. She then stated that I had 4 days until she would charge me 50% to have the issue corrected. She lied to me when she changed her mind about the agreement over the phone. This is very unprofessional and it shows no trust in establishing a business relationship. I feel I should be refunded because she do not have any policies posted in her store about a time frame for repairs that is the owners fault. I did not do anything to contribute to this.Product_Or_Service: Nail fill-inDesired SettlementI request a refund because my nails were a mess. They look like they were at least two weeks old instead of a fresh fill in. Also the poilish was dull. This was a new set that another tech at the salon has just put on two weeks prior. Business Response February 5, 2014 was the client's first time at the salon and the service she received was an acrylic fill in. Before the client left, the technician made sure that her client is satisfied with her service. The next day February 6, 2014, the client called in to complain about ridges and dullness on her nails. The technician asked the client to come in to show the problem so both can come up with a solution. The client said that she has a busy schedule and cannot come in until a week later. The technician told the client that she will fix the problem free of charge if the client comes in within 3 days. The client decided to come in on the same day of the complaint call to show the technician. The problem was very menial and could be resolved by applying another coat of high gloss top coat, which only takes two minutes. The client demanded that she gets the service resolve the following week. Two technicians were available to take care of the complaining client. The client refused the service and left. Ten minutes later the client called back and asked if she could come the following week to get the service redone free of charge. The technician explained to the client that natural nails grow and need to be maintained every two weeks. The technician agreed to resolve the issue with the client free of charge if she comes in within 3 days. The client continued to complain that she has a busy schedule and cannot come within 3 days. The technician then told the client that she can come the following week but that would cost her. The technician explained again that natural nails grow and need to be maintained every two weeks, and told the client that if she comes the following week which is a week early, she can get the nails filled in for half the price. The client then demanded a refund and the technician told her that all sales on services are final and that there are no refunds for any services performed. This policy is listed in the salon service menu which is located on the reception desk and at every pedicure station. Revdex.com, please advise. The accused technician and all the employees at the salon work hard and all were willing to work with the complaining client while she was at the salon, but the client refused the service and wanted a free fill-in service for her supposedly next visit.