The Nail Tech and Spa

I’ve been adding attachments to each response is there a direct email I can send these documents to?

Complaint: [redacted] I am rejecting this response because: I visited the Nail Spa in Greeley with my niece while visiting Colorado for Thanksgiving , so she probably was the one who signed in because she had been there before , I also have credit card statement proving I paid for the visit for my niece and II used my husbands credit cardI’m more than happy to provide a copy of the credit card statement and a copy of my medical bill for the removal of the nail due to the infectionI also have pictures of the nail infection, the doctor visit procedures and the healing process Regards, [redacted]

My niece name is [redacted] ***And I provided the credit card statement in my last response along with picture of my nail and surgical bill

Good afternoon Ms [redacted] , I have already sent you an email to your email listed on Revdex.comRevdex.com finally gave me the option to reply on here so I will be copying and pasting the same message I sent you via emailThis is The Nail SpaAgain, we deeply apologize for everything that has happenedI am not positive how Revdex.com works but it hasn't notified me at all with your responses and/or helped me resolve anything with you yetAnd most importantly, it will NOT let me respond back to youRevdex.com claims "there is no action for you to take at this timeWe will contact you when we next require your input"I'm not sure how to navigate Revdex.com but I do want to resolve this problem for you once and for allHow can we reimburse you the $amount that you specified? Would you like a check in the mail or how do we go about this? I would really like to resolve this problem for you and we are willing to do it as soon as possible if you let us know how to reimburse youThank you [redacted] and we hope to hear back from you soon.Sincerely,The Nail Spa

Complaint: [redacted] I am rejecting this response because: Someone named Cindy called my phone once on Monday and twice on Tuesday, finally leaving message wishing to speak to meI responded to her through the email she left in the Revdex.com response on Tuesday expressing my desire to communicate through either email or text so that any communication would be recorded and could be forwarded to the Revdex.comAfter no response from her on Tuesday or Wednesday I texted the number she called from stating the same thing as in the emailI received no responseMy complaint was filed with the Revdex.com December 4, They never responded in the allotted amount of time, then four months later they choose to try and contact me via phone but won’t respond via email or text? Doesn’t seem as though they are interested in resolving the complaint or fix the issue if it’s recorded by text or email Regards, [redacted]

Ms [redacted] , Of course we would like to resolve this issue, via text/email or whatever you likeIt is obvious we want to fix the issue because we attempted to call you, we thought it would be faster and easier if we called but if that's not what you like then we will proceed on hereWe do not text often and so we can use emailAs you can tell per my last message, we are actively trying to resolve the problemWe have been emailing back and forth on Revdex.com here a couple times now but you are saying we haven't respondedWe are trying our best to help as you can tellWe have no malicious intentLet us get to resolving the issues--How would you like us to resolve this issue? What can we do and how do you want us to do it?