The Nanny Agency

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved They stood behind their product and brought me a new mattress Regards, [redacted] ***

For the most the above is correct! But let me give some insight on the processFIRST the warranty is with the manufacture, NOT Sleep Pros USA!! As the company that sold her the mattress, I was simply trying to HELP her in getting any issue she may have had resolvedWhen I went out to look at her
mattress, Yesthere was some body impressions in the mattress, which is by the wayHowever, I told her that I did not like how fast they had come into the mattress, and that I would go ahead and HELP her get it replaced by the MANUFACTURE! I also explained the this may take some time, as ALL warranty replacements doAGAINat the time of inspection her mattress DID NOT meet the guidelines set fourth in the warranty for replacementTherefore, as I felt that I was doing this out of the kindness of my heart, and believing that it was the right thing to do at the time, it was NOT on top of my priority list to do, as it was a favor to the customer in the first place, and it did not meet warranty guidelinesI must say that at this point, I have mixed emotions over how to handle this issueIt NEVER fails that every time I step outside of the box (guidelines) and try to HELP a customer, it back fires on meI could have, and now feel that I should have just simply said to"Ms*** that her mattress DOES NOT MEET warranty guidelines at this time, yes the body impressions are there, but unfortunately we will have to wait until they are deep enough for the warranty to be valid"Which is 2" or more!As you can see from the attachment we have ordered and paid for a replacement tagged for Ms***The questions now is after all the unfounded complaints by her, what do I do? I feel that she has harassed me, and my companyWhen all we were trying to do was step outside of the box and HELP her get her mattress replaced without having to go through all the steps of doing it through the manufacture! As far as a refund, that is not even an option for her at this point, as our receipt clearly states that ALL SALES ARE FINAL, NO REFUNDSMany do to the nature of our business and products that we sell.If Ms*** would like to call me, or send me an email at *** I would be more than happy to discuss what options are available for her in regards to her mattress issue at this time.Also, to note: On her concerns of us going out of businessAgain the warranty is with the MANUFACTURENOT Sleep Pros USASo they would handle any claim or future claim by her, through the nearest local authorized dealer they have

I am talking with the manufacture and will let Ms*** know how I intend to handle this issue by Monday June 20th, 2016.Sleep Pros USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved They stood behind their product and brought me a new mattress
Regards,
*** ***

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, I think it is the duty of the Business to stand behind the product they are selling in their business.  That said, he has given me no manufacturing warranty to even contact the manufacturer and indicated on his visit that he would be handling that.  He did not indicate in any way that it was my duty.  I have no clue who the manufacturer is since I received only a sales receipt of payment and no warranty papers.  He said the sinking of the mattress DID NOT meet the criteria in this response, however, he said during his visit that he could not believe it had sunk this much in only three weeks and did meet the minimum requirement.  His employee also told me that the mattress had been accepted as replaceable by the manufacturer.  Since then it has since sunk even more defacing the minor imprint statement he gave.  My complaint stems from the fact that the replacement of this mattress has been going on since March.  It should not take until June (or later) to resolve any issue with this importance.  I am sleeping in a hole.  The constant not showing up with deliveries on days his company set is unthinkable business acumen.  If calling a business when they do not show up with a scheduled delivery is harassment, then he should go out of business.      It is his duty to replace the mattress as stated.  I expect to be contacted when the new mattress is being delivered and papers provided for further manufacturing deficiencies on any replacement.  No refunds stated is certainly an indication of how the business is providing their services and product.