The Nation

The account in question was on automatic renewal which is why the $order was processed on July **, to the credit card we had on fileOn Aug *, we received an email request to cancel the renewal order and have a refund processed for the automatic renewalWe have already cancelled and refunded this order In regards to the original order and issues with deliveryWe received a letter to the New York office on August *, stating that print issues were not being deliveredUpon further investigation it was discovered that the subscription ordered had been Digital Only, not print, which is why no copies were being mailedAt that time we immediately switched the subscriber to print, extended his subscription, and mailed out a letter to apologize and explain the situation When switching from digital to print always results in a slight delay in serviceThe subscriber's print issues will commence delivery with the September **, issue I hope that this issue has been resolved to your satisfaction

The account in question was on automatic renewal which is why the $39.00 order was processed on July **, 2014 to the credit card we had on file. On Aug *, 2014 we received an email request to cancel the...

renewal order and have a refund processed for the automatic renewal. We have already cancelled and refunded this order.
In regards to the original order and issues with delivery. We received a letter to the New York office on August *, 2014 stating that print issues were not being delivered. Upon further investigation it was discovered that the subscription ordered had been Digital Only, not print, which is why no copies were being mailed. At that time we immediately switched the subscriber to print, extended his subscription, and mailed out a letter to apologize and explain the situation.
When switching from digital to print always results in a slight delay in service. The subscriber's print issues will commence delivery with the September **, 2014 issue.
I hope that this issue has been resolved to your satisfaction.

Review: The Nation Magazine, or its subscription sales vendor, placed a $39.00 charge for a subscription on a VISA debit card number tied to my credit union checking account. Not only did I NOT authorize this billing or purchase, I repeatedly sent emails to The Nation expressing my dissatisfaction with my original subscription, and making appeals, all ignored, to resolve issues associated with my original subscription with them (I believed I had ordered a print/digital subscription, and had always only received the digital portion of the subscription). There is absolutely NO WAY that any of those emails could be construed as a request for a NEW subscription or a renewal.

Any claim that I asked for a subscription renewal, because of those emails or for any other reason, is preposterous. Honestly, I can't even imagine what their claim or evidence is. If they actually read any of my emails, it would be clear that I was NOT ordering a new subscription. Beyond those emails, I did not communicate with The Nation in any way. I did not click into any websites. I have searched my Inbox of emails covering the past 5 years, and I CANNOT find any emails related to a subscription renewal with The Nation.

The original subscription to which I allude was to be, I believe, a combined digital and print subscription. I NEVER received any print copies. I received periodic emails from The Nation alerting me that I could read the digital version of the current issue of their magazine online, which I never did, because I don't want to read the magazine that way, and I already spend enough time at my computer as it is. I NEVER READ ONE ARTICLE DIGITALLY, let alone sign up for anything online.

The emails I sent them referred to above were periodic complaints from me about "where is the print portion of this subscription?". It would have been and was impossible for me to have any discussions with the magazine about renewing when I was perennially upset about not getting the print subscription. They never answered this or resolved it.

And thus, I CERTAINLY made no efforts to renew. And I do not believe The Nation can produce ONE EMAIL OR OTHER BIT OF EVIDENCE to suggest that I did agree to renew.

If they produce something, it could only have been some "agreement" buried very sneakily and very unprofessionally in an email where I was NOT discussing renewal, and if so, they are guilty of the most underhanded business practices.

Yet I summarily dismiss the idea that I agreed to a renewal of any kind, given that I was and still am dissatisfied about never receiving the original print subscription. As far as I'm concerned, The Nation owes me money for never delivering on their original subscription, again, a digital/print combo, not a digital-only subscription. But I am not pursuing that loss at this time. I am simply asking for the charge on my credit union account to be reversed permanently, and for The Nation or its subscription sales vendor to expunge all information on my VISA account that it has.

I have asked my credit union to reverse this charge, have been given provisional credit, and they are investigating. I have cancelled the VISA card number.Desired Settlement: I have contested the $39.00 subscription charge on my checking account. They have given me provisional credit and are investigating. I want The Nation to not contest my requested reversal of the $39.00 charge when contacted by my credit union. I want them to expunge any VISA card information they have on me.

If they want to go the extra mile, they could start delivering the print subscription I paid for but never received. They could also write me an apology, and send it through the U.S. Mail.

Business

Response:

The account in question was on automatic renewal which is why the $39.00 order was processed on July **, 2014 to the credit card we had on file. On Aug *, 2014 we received an email request to cancel the renewal order and have a refund processed for the automatic renewal. We have already cancelled and refunded this order.

In regards to the original order and issues with delivery. We received a letter to the New York office on August *, 2014 stating that print issues were not being delivered. Upon further investigation it was discovered that the subscription ordered had been Digital Only, not print, which is why no copies were being mailed. At that time we immediately switched the subscriber to print, extended his subscription, and mailed out a letter to apologize and explain the situation.

When switching from digital to print always results in a slight delay in service. The subscriber's print issues will commence delivery with the September **, 2014 issue.

I hope that this issue has been resolved to your satisfaction.