The Natural Lighting

Initial Business Response / [redacted] (1000, 10, 2015/12/29) */ Mrs [redacted] was contacted immediately following this complaint, Ford of Upland has unwound the deal and put her in another vehicleWe have made every effort to address her concerns

Initial Business Response /* (1000, 8, 2015/08/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
I have printed your complaint and *** look in the your concernI would like to personally apologize for this situationIm currently off site
for the majority of this month but am willing to work with you on a resolution when I return
Initial Consumer Rebuttal /* (3000, 10, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not offered any resolution or explanation

Initial Business Response /* (1000, 10, 2015/11/21) */
Customer was contacted via e-mail to reach out and try and rectify Owner sent Email and has not yet got a response

Initial Business Response /* (1000, 10, 2015/11/21) */
Customer was contacted via e-mail to reach out and try and rectifyOwner sent Email and has not yet got a response

Initial Business Response /* (1000, 8, 2016/05/04) */
Contact Name and Title: *** *** GM
Contact Phone: XXXXXXXXXX x
Contact Email: ***@fordofupland.com
The contract matches the agreed pricing structure negotiated at the time + all applicable tax and feesThe amount of tax collected
was the proper tax rate and paid to the BOEIf you need further understanding of your contract, please contact me and I would be more than happy to go over your contract in detail
Initial Consumer Rebuttal /* (3000, 10, 2016/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sales price I agreed to was $less than the sales price put on the sales contract Then sales tax was calculated on the higher amount $was then deducted as a Manufacturers Rebate and credited as a down payment I gave them one check for the entire amount, no down payment was necessary
Ford of Upland expects me and you to believe they do these manipulations that alienate paying customers So they can pay more sales tax to CA and Upland I shall be in contact with them as soon as I receive my CA registration and compare what They charged me with what DMV received

Initial Business Response /* (1000, 8, 2016/06/20) */
Refund issued, check mailed outCheck was returned on 6-17-16, incorrect address We are verifying the address with customer, and we *** send it out again

Initial Business Response /* (1000, 8, 2016/06/20) */
Refund issued, check mailed outCheck was returned on 6-17-16, incorrect addressWe are verifying the address with customer, and we *** send it out again

Initial Business Response /* (1000, 10, 2015/12/29) */
Mrs*** was contacted immediately following this complaint, Ford of Upland has unwound the deal and put her in another vehicleWe have made every effort to address her concerns

Initial Business Response /* (1000, 10, 2015/12/29) */
Mrs*** was contacted immediately following this complaint, Ford of Upland has unwound the deal and put her in another vehicleWe have made every effort to address her concerns

Initial Business Response /* (1000, 8, 2016/05/04) */
Contact Name and Title: [redacted] GM
Contact Phone: XXXXXXXXXX x7501
Contact Email: [redacted]@fordofupland.com
The contract matches the agreed pricing structure negotiated at the time + all applicable tax and fees. The amount of tax collected...

was the proper tax rate and paid to the BOE. If you need further understanding of your contract, please contact me and I would be more than happy to go over your contract in detail.
Initial Consumer Rebuttal /* (3000, 10, 2016/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sales price I agreed to was $4550 less than the sales price put on the sales contract. Then sales tax was calculated on the higher amount. $4550 was then deducted as a Manufacturers Rebate and credited as a down payment. I gave them one check for the entire amount, no down payment was necessary.
Ford of Upland expects me and you to believe they do these manipulations that alienate paying customers So they can pay more sales tax to CA and Upland. I shall be in contact with them as soon as I receive my CA registration and compare what They charged me with what DMV received.