In reply to your request for information concerning ID # [redacted] The complainant was explained the two (2) membership plans that were available at that timeI am submitting a copy of the contracts for the two (2) plans The contract that she chose and signed, you can see, has no refundsThe second contract (blank) being faxed, which she was offered, but did not purchase has options for refunds
In reply to your request for information concerning ID #[redacted]. The complainant was explained the two (2) membership plans that were available at that time. I am submitting a copy of the contracts for the two (2) plans. The contract that she chose and signed, you can see, has no...
refunds. The second contract (blank) being faxed, which she was offered, but did not purchase has options for refunds.
In reply to your second request for information concerning ID#[redacted]. The complainant was explained the same situation as her friend. The contract that she signed very clearly states no refunds. I have owned this reputable business in Fairmont, West Virginia for twenty eight years. The contracts are approved by the Attorney General's Office in Charleston, West Virginia. We take pride in taking care of our members and have never had a complaint of this type.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I am unsatisfied. We we told that in order to receive the discounts, we had to pay in full, up front. Before we rendered payment, we specifically asked the company's representative about refunds. I have since moved over 40 miles (one way) from the facility and can no longer be provided services. Had the representative not misrepresented the company by stating we would in fact be given a refund, I would not have signed up and would not have paid for a year in advance because anything can happen. He should have to honor his representatives mistake. I feel we were lied to so that we would join and now the company is trying to keep monies for services they can no longer provide. I want my prorated refund that was promised at time of sign up. ?
Regards,
[redacted]
In reply to your request for information concerning ID # [redacted] The complainant was explained the two (2) membership plans that were available at that timeI am submitting a copy of the contracts for the two (2) plans The contract that she chose and signed, you can see, has no refundsThe second contract (blank) being faxed, which she was offered, but did not purchase has options for refunds
In reply to your request for information concerning ID #[redacted]. The complainant was explained the two (2) membership plans that were available at that time. I am submitting a copy of the contracts for the two (2) plans. The contract that she chose and signed, you can see, has no...
refunds. The second contract (blank) being faxed, which she was offered, but did not purchase has options for refunds.
In reply to your second request for information concerning ID#[redacted]. The complainant was explained the same situation as her friend. The contract that she signed very clearly states no refunds. I have owned this reputable business in Fairmont, West Virginia for twenty eight years. The contracts are approved by the Attorney General's Office in Charleston, West Virginia. We take pride in taking care of our members and have never had a complaint of this type.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I am unsatisfied. We we told that in order to receive the discounts, we had to pay in full, up front. Before we rendered payment, we specifically asked the company's representative about refunds. I have since moved over 40 miles (one way) from the facility and can no longer be provided services. Had the representative not misrepresented the company by stating we would in fact be given a refund, I would not have signed up and would not have paid for a year in advance because anything can happen. He should have to honor his representatives mistake. I feel we were lied to so that we would join and now the company is trying to keep monies for services they can no longer provide. I want my prorated refund that was promised at time of sign up. ?
Regards,
[redacted]