Friday August 7, Revdex.com Corporate Office *** ** *** *** *** ** *** Phone *** *** Fax *** *** *** *** Re: Response to letter dated July 24, I Olt: *** *** ***, We take any electric and air conditioning
issues as priority and send our maintenance crew out immediately to resolve the issueWhen *** *** called about the electric going out in her unit back in December of our maintenance man *** went out and checked out the breakers and found a breaker outside that had tripped and reset it only to be tripped again several days laterWe then proceeded to call Quinney electric on 12/30/and after they found everything to be o.kthe problem seemed to be resolvedOn Wed July we received a call from ***'s downstairs neighbor about a leak coming from the upstairs unit, and after checking for the cause we found that ***'s unit inside a/c unit had to be replaced because of a leak in the pan and a temporary patch was done on it while her new unit would be ordered and would come inThe new a/c was installed as soon as it came in and the problem seemed to be resolvedA few weeks later we again received a call from *** at closing time about her a/c not cooling we proceeded to go to her unit and install a portable a/c (as is customary when a tenant's a/c is out) and the following day a new outside unit was installed*** has mentioned in her letter that she was without electric or a/c for hours at a time, our best efforts are made to ensure our tenants comfort at all times however installing a new air conditioner does take approximately eight hoursWe did take several precautions to minimize ***s discomfort we made her a/c call a priority and made all the repairs during the hours when she was at work and also provided a portable a/c unitShe might be confusing the hours she was without electric with a personal issue with CPS and her unit being red-taggedShe also mentions that we only have grounds keepers, our leasing agency does not employ any grounds keepers we do have on staff a certified air conditioner techWhile every effort is made to save the unit owners money we make our tenants comfort in their home just as importantWe verbally apologized to *** for any discomfort and inconvenience caused by this and even went as far as to remove late fee charges on her account and she seemed happy with the outcomeWe were surprised to receive this letter, and hope this clears up any issues. If you should have any questions or concerns, please don't hesitate to contact me. Regard,*** ***Devonshire Leasing Agency Inc
We did call Dr*** *** office on 01/09/and ask for a saleOnce a sale is received it's sent to our verification department who call the customer again and verifr the sale, price and shipping informationIf the customer accepts the terms of the sale it becomes an orderThis call was
made on 01/10/to Dr*** *** office and recorded for customer assurance under recording #***This recording can be made available to the doctor or the Revdex.com upon request.On 01/11/an invoice, # *** was sent, due and payable days after the product has been receivedOn 01/19/an additional call was made to tell the customer when to expect their packageAt this point we have made contact with the customer times verbally and once in uritingThe customer can cancel the order during any of these communications.Once the packed was received the customer could have refused it at the door or returned it up the days after receiptInstead, it wasn't until a statement requesting payment was sent the customer became dissatisfiedDr*** *** is correctThis was the customers' second orderThe practice manager, *** ***, the doctor's wife paid forthe first order as she called us with the payment information on 11/18/for order #***.Respectfully,*** ***, mgr
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I admit to signing an order form but after the company was deceitful in their method of sale I am the office manager and do all of the ordering at our office I do not answer the phone and therefore the business would have had to request to speak with me directly I DID NOT schedule a shipment in that I was not even in the office on July 23rd; the day the business claims to have gotten the office authorization Further more, I was still out of the office the week following when the package was delivered and therefore could not have signed for it nor denied the delivery Lastly, as mentioned before, I place orders for the office Current Dermatology does not make payments to anyone for any orders Our owners, Current Medical Services, makes all payments They received the invoice after July 23rd, and therefore would not have had time to cancel the order If the business had not "posed" as someone who we order from on a regular basis over the phone, I would have clarified where the sent would need to be sent, as I have to do with any new client Again, we are not looking to cause any problems The gloves have been returned undamaged to the company per our, Current Medical Services, shipping cost We are simply asking for this company to wave the restocking fee and send us an invoice showing $charge
Regards,
*** ***
Thursday, August 20, 2015Revdex.comAtten: [redacted]San Diego, Orange & Imperial CountiesComplaint ID: I [redacted]Current Dermatology[redacted] E [redacted]
[redacted]We do call customers and ask for a sale. We do request to speak to theauthorized buyer. Had we...
attempted to imply that this was anything other then anew order we would not have asked the customer to sign a order confirmation.Our order confirmation has pricing, terms of the sale; along with a cancellationpolicy and that we require an authorized signature. See attached copy, dated07/20/15.In addition, once we had a signed confirmation we generated an invoice that wassent to Current Dermatology on 07/21115. On 07/23/15 we called Ms [redacted] toschedule the shipment and we released the products on 07/31115. At any giventime throughout this process down to accepting the shipment, the order couldhave been cancelled. UPS would have even allowed her to refuse the package atthe door. Instead, Ms [redacted] denied placing the order or was somehowdeceived, yet she signed the order confirmation and accepted the merchandise.[redacted]Purity Medical ProductsPOBox940Placentia CA 92871
We are in receipt of the complaint from West County Colon & Rectal and are happy to address any concerns regarding the referenced transaction.First off we would like to clarify that at no time has there ever been an employee named “[redacted]” employed with Purity Medical Products. Secondly, all...
employees clearly identify themselves, and the company during any correspondence with a customer. Unless requested otherwise, all customers receive a minimum of two calls prior to shipment and every effort is made to keep the customer apprised of shipping status at all times.Having reviewed the transaction we can confirm that [redacted] K. did speak to a salesmen on Thursday September 10, 2015 and did place an order at that time. The following day on Friday September 11, 2015 our order processing department called back to confirm the details of the order (for customer assurance this is a recorded conversation and a copy has been forwarded directly to the customer)An invoice was mailed to the customer on Monday September 14, 2015On Thursday September 17, 2015 a representative called the office to notify them of a shipping delay. Carrie the practice manager took the call since [redacted] was not in. She stated that the delay was acceptable and to ship the order as soon as available.Subsequently the order was shipped to on Monday October 5, 2015 via UPS and delivered on October 9, 2015 at 1:41PM signed for by [redacted] K.On Monday October 12, 2015 [redacted] called our customer service line stating the office no longer wanted the order. At this time, a return authorization was given and she was advised to notify the carrier for return shipment. A short while later an email was received in our general mailbox stating we had 30 days to pickup the gloves or they’d throw them in the trash.On Tuesday October 13, 2015 UPS picked up the order and it was received back in our facility on Monday October 19, 2015. The customer’s account has been credited for the returned merchandise.At this point in time we are unclear what additional resolve the customer is seeking.
CA 92123-1688ID: 1[redacted]Current Dermatology [redacted]Again, we do ask to speak to the person authorized to purchase product. Had we been trying to be deceitful we wouldn't care if it were the buyer or not and we would sell to anyone. But we don't, we ask for the authorized buyer. The fact that Ms. [redacted] doesn't answer the phone further clarifies our resolve to speak to the person in charge. The call on 07/23/15 was a courtesy call as we already had a sign order confirmation. If Ms. [redacted] maintains she was not there, then someone is accepting calls for her. According to our records [redacted] stated that she hasn't seen the invoice yet and she was ok on 2-3 weeks delivery.Ms. [redacted], states that the invoice was not received in time to cancel the order. However, the merchandise was shipped on July 31, 2015, 10 days after the invoice was mailed. Even if they didn't receive the invoice on the 23rd they still had time to cancel as needed. Further she states that she wasn't in the Office the following week of July 23rd and therefore could not denied delivery. However, the package wasn't delivered until 08/06/15, given that it shipped on July 31*.Finally, we don't know whom Ms [redacted] buys from and frankly it's none of our business. As for "posing" as her supplier, the idea is impractical since we have no possible way of guessing who that might be. We are located in California and Current Dermatology is located in North Carolina. There are thousands of medical suppliers across the USA. She could be using any of them.[redacted] Purity Medical Products PO Box 940 Placentia CA 92871
The Director of Circulation handled this matter directly with our customer to their satisfaction and the matter is considered resolved and closed.Thank you.
Friday August 7, Revdex.com Corporate Office *** ** *** *** *** ** *** Phone *** *** Fax *** *** *** *** Re: Response to letter dated July 24, I Olt: *** *** ***, We take any electric and air conditioning
issues as priority and send our maintenance crew out immediately to resolve the issueWhen *** *** called about the electric going out in her unit back in December of our maintenance man *** went out and checked out the breakers and found a breaker outside that had tripped and reset it only to be tripped again several days laterWe then proceeded to call Quinney electric on 12/30/and after they found everything to be o.kthe problem seemed to be resolvedOn Wed July we received a call from ***'s downstairs neighbor about a leak coming from the upstairs unit, and after checking for the cause we found that ***'s unit inside a/c unit had to be replaced because of a leak in the pan and a temporary patch was done on it while her new unit would be ordered and would come inThe new a/c was installed as soon as it came in and the problem seemed to be resolvedA few weeks later we again received a call from *** at closing time about her a/c not cooling we proceeded to go to her unit and install a portable a/c (as is customary when a tenant's a/c is out) and the following day a new outside unit was installed*** has mentioned in her letter that she was without electric or a/c for hours at a time, our best efforts are made to ensure our tenants comfort at all times however installing a new air conditioner does take approximately eight hoursWe did take several precautions to minimize ***s discomfort we made her a/c call a priority and made all the repairs during the hours when she was at work and also provided a portable a/c unitShe might be confusing the hours she was without electric with a personal issue with CPS and her unit being red-taggedShe also mentions that we only have grounds keepers, our leasing agency does not employ any grounds keepers we do have on staff a certified air conditioner techWhile every effort is made to save the unit owners money we make our tenants comfort in their home just as importantWe verbally apologized to *** for any discomfort and inconvenience caused by this and even went as far as to remove late fee charges on her account and she seemed happy with the outcomeWe were surprised to receive this letter, and hope this clears up any issues. If you should have any questions or concerns, please don't hesitate to contact me. Regard,*** ***Devonshire Leasing Agency Inc
We did call Dr*** *** office on 01/09/and ask for a saleOnce a sale is received it's sent to our verification department who call the customer again and verifr the sale, price and shipping informationIf the customer accepts the terms of the sale it becomes an orderThis call was
made on 01/10/to Dr*** *** office and recorded for customer assurance under recording #***This recording can be made available to the doctor or the Revdex.com upon request.On 01/11/an invoice, # *** was sent, due and payable days after the product has been receivedOn 01/19/an additional call was made to tell the customer when to expect their packageAt this point we have made contact with the customer times verbally and once in uritingThe customer can cancel the order during any of these communications.Once the packed was received the customer could have refused it at the door or returned it up the days after receiptInstead, it wasn't until a statement requesting payment was sent the customer became dissatisfiedDr*** *** is correctThis was the customers' second orderThe practice manager, *** ***, the doctor's wife paid forthe first order as she called us with the payment information on 11/18/for order #***.Respectfully,*** ***, mgr
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I admit to signing an order form but after the company was deceitful in their method of sale I am the office manager and do all of the ordering at our office I do not answer the phone and therefore the business would have had to request to speak with me directly I DID NOT schedule a shipment in that I was not even in the office on July 23rd; the day the business claims to have gotten the office authorization Further more, I was still out of the office the week following when the package was delivered and therefore could not have signed for it nor denied the delivery Lastly, as mentioned before, I place orders for the office Current Dermatology does not make payments to anyone for any orders Our owners, Current Medical Services, makes all payments They received the invoice after July 23rd, and therefore would not have had time to cancel the order If the business had not "posed" as someone who we order from on a regular basis over the phone, I would have clarified where the sent would need to be sent, as I have to do with any new client Again, we are not looking to cause any problems The gloves have been returned undamaged to the company per our, Current Medical Services, shipping cost We are simply asking for this company to wave the restocking fee and send us an invoice showing $charge
Regards,
*** ***
Thursday, August 20, 2015Revdex.comAtten: [redacted]San Diego, Orange & Imperial CountiesComplaint ID: I [redacted]Current Dermatology[redacted] E [redacted]
[redacted]We do call customers and ask for a sale. We do request to speak to theauthorized buyer. Had we...
attempted to imply that this was anything other then anew order we would not have asked the customer to sign a order confirmation.Our order confirmation has pricing, terms of the sale; along with a cancellationpolicy and that we require an authorized signature. See attached copy, dated07/20/15.In addition, once we had a signed confirmation we generated an invoice that wassent to Current Dermatology on 07/21115. On 07/23/15 we called Ms [redacted] toschedule the shipment and we released the products on 07/31115. At any giventime throughout this process down to accepting the shipment, the order couldhave been cancelled. UPS would have even allowed her to refuse the package atthe door. Instead, Ms [redacted] denied placing the order or was somehowdeceived, yet she signed the order confirmation and accepted the merchandise.[redacted]Purity Medical ProductsPOBox940Placentia CA 92871
We are in receipt of the complaint from West County Colon & Rectal and are happy to address any concerns regarding the referenced transaction.First off we would like to clarify that at no time has there ever been an employee named “[redacted]” employed with Purity Medical Products. Secondly, all...
employees clearly identify themselves, and the company during any correspondence with a customer. Unless requested otherwise, all customers receive a minimum of two calls prior to shipment and every effort is made to keep the customer apprised of shipping status at all times.Having reviewed the transaction we can confirm that [redacted] K. did speak to a salesmen on Thursday September 10, 2015 and did place an order at that time. The following day on Friday September 11, 2015 our order processing department called back to confirm the details of the order (for customer assurance this is a recorded conversation and a copy has been forwarded directly to the customer)An invoice was mailed to the customer on Monday September 14, 2015On Thursday September 17, 2015 a representative called the office to notify them of a shipping delay. Carrie the practice manager took the call since [redacted] was not in. She stated that the delay was acceptable and to ship the order as soon as available.Subsequently the order was shipped to on Monday October 5, 2015 via UPS and delivered on October 9, 2015 at 1:41PM signed for by [redacted] K.On Monday October 12, 2015 [redacted] called our customer service line stating the office no longer wanted the order. At this time, a return authorization was given and she was advised to notify the carrier for return shipment. A short while later an email was received in our general mailbox stating we had 30 days to pickup the gloves or they’d throw them in the trash.On Tuesday October 13, 2015 UPS picked up the order and it was received back in our facility on Monday October 19, 2015. The customer’s account has been credited for the returned merchandise.At this point in time we are unclear what additional resolve the customer is seeking.
CA 92123-1688ID: 1[redacted]Current Dermatology [redacted]Again, we do ask to speak to the person authorized to purchase product. Had we been trying to be deceitful we wouldn't care if it were the buyer or not and we would sell to anyone. But we don't, we ask for the authorized buyer. The fact that Ms. [redacted] doesn't answer the phone further clarifies our resolve to speak to the person in charge. The call on 07/23/15 was a courtesy call as we already had a sign order confirmation. If Ms. [redacted] maintains she was not there, then someone is accepting calls for her. According to our records [redacted] stated that she hasn't seen the invoice yet and she was ok on 2-3 weeks delivery.Ms. [redacted], states that the invoice was not received in time to cancel the order. However, the merchandise was shipped on July 31, 2015, 10 days after the invoice was mailed. Even if they didn't receive the invoice on the 23rd they still had time to cancel as needed. Further she states that she wasn't in the Office the following week of July 23rd and therefore could not denied delivery. However, the package wasn't delivered until 08/06/15, given that it shipped on July 31*.Finally, we don't know whom Ms [redacted] buys from and frankly it's none of our business. As for "posing" as her supplier, the idea is impractical since we have no possible way of guessing who that might be. We are located in California and Current Dermatology is located in North Carolina. There are thousands of medical suppliers across the USA. She could be using any of them.[redacted] Purity Medical Products PO Box 940 Placentia CA 92871
The Director of Circulation handled this matter directly with our customer to their satisfaction and the matter is considered resolved and closed.Thank you.