Thursday, August 20, 2015Revdex.comAtten: [redacted] San Diego, Orange & Imperial CountiesComplaint ID: I [redacted] Current Dermatology [redacted] E [redacted] ***We do call customers and ask for a saleWe do request to speak to theauthorized buyerHad we attempted to imply that this was anything other then anew order we would not have asked the customer to sign a order confirmation.Our order confirmation has pricing, terms of the sale; along with a cancellationpolicy and that we require an authorized signatureSee attached copy, dated07/20/15.In addition, once we had a signed confirmation we generated an invoice that wassent to Current Dermatology on 07/On 07/23/we called Ms [redacted] toschedule the shipment and we released the products on 07/At any giventime throughout this process down to accepting the shipment, the order couldhave been cancelledUPS would have even allowed her to refuse the package atthe doorInstead, Ms [redacted] denied placing the order or was somehowdeceived, yet she signed the order confirmation and accepted the merchandise[redacted] Purity Medical ProductsPOBox940Placentia CA
CA 92123-1688ID: [redacted] Current Dermatology [redacted] ***Again, we do ask to speak to the person authorized to purchase productHad we been trying to be deceitful we wouldn't care if it were the buyer or not and we would sell to anyoneBut we don't, we ask for the authorized buyerThe fact that Ms [redacted] doesn't answer the phone further clarifies our resolve to speak to the person in chargeThe call on 07/23/was a courtesy call as we already had a sign order confirmationIf Ms [redacted] maintains she was not there, then someone is accepting calls for herAccording to our records [redacted] stated that she hasn't seen the invoice yet and she was ok on 2-weeks delivery.Ms [redacted] , states that the invoice was not received in time to cancel the orderHowever, the merchandise was shipped on July 31, 2015, days after the invoice was mailedEven if they didn't receive the invoice on the 23rd they still had time to cancel as neededFurther she states that she wasn't in the Office the following week of July 23rd and therefore could not denied deliveryHowever, the package wasn't delivered until 08/06/15, given that it shipped on July 31*.Finally, we don't know whom Ms [redacted] buys from and frankly it's none of our businessAs for "posing" as her supplier, the idea is impractical since we have no possible way of guessing who that might beWe are located in California and Current Dermatology is located in North CarolinaThere are thousands of medical suppliers across the USAShe could be using any of them[redacted] Purity Medical Products PO Box Placentia CA
We are in receipt of the complaint from West County Colon & Rectal and are happy to address any concerns regarding the referenced transaction.First off we would like to clarify that at no time has there ever been an employee named “***” employed with Purity Medical ProductsSecondly, all employees clearly identify themselves, and the company during any correspondence with a customerUnless requested otherwise, all customers receive a minimum of two calls prior to shipment and every effort is made to keep the customer apprised of shipping status at all times.Having reviewed the transaction we can confirm that [redacted] Kdid speak to a salesmen on Thursday September 10, and did place an order at that timeThe following day on Friday September 11, our order processing department called back to confirm the details of the order (for customer assurance this is a recorded conversation and a copy has been forwarded directly to the customer)An invoice was mailed to the customer on Monday September 14, 2015On Thursday September 17, a representative called the office to notify them of a shipping delayCarrie the practice manager took the call since [redacted] was not inShe stated that the delay was acceptable and to ship the order as soon as available.Subsequently the order was shipped to on Monday October 5, via UPS and delivered on October 9, at 1:41PM signed for by [redacted] K.On Monday October 12, [redacted] called our customer service line stating the office no longer wanted the orderAt this time, a return authorization was given and she was advised to notify the carrier for return shipmentA short while later an email was received in our general mailbox stating we had days to pickup the gloves or they’d throw them in the trash.On Tuesday October 13, UPS picked up the order and it was received back in our facility on Monday October 19, The customer’s account has been credited for the returned merchandise.At this point in time we are unclear what additional resolve the customer is seeking
The Director of Circulation handled this matter directly with our customer to their satisfaction and the matter is considered resolved and closed.Thank you
Thursday, August 20, 2015Revdex.comAtten: [redacted] San Diego, Orange & Imperial CountiesComplaint ID: I [redacted] Current Dermatology [redacted] E [redacted] ***We do call customers and ask for a saleWe do request to speak to theauthorized buyerHad we attempted to imply that this was anything other then anew order we would not have asked the customer to sign a order confirmation.Our order confirmation has pricing, terms of the sale; along with a cancellationpolicy and that we require an authorized signatureSee attached copy, dated07/20/15.In addition, once we had a signed confirmation we generated an invoice that wassent to Current Dermatology on 07/On 07/23/we called Ms [redacted] toschedule the shipment and we released the products on 07/At any giventime throughout this process down to accepting the shipment, the order couldhave been cancelledUPS would have even allowed her to refuse the package atthe doorInstead, Ms [redacted] denied placing the order or was somehowdeceived, yet she signed the order confirmation and accepted the merchandise[redacted] Purity Medical ProductsPOBox940Placentia CA
CA 92123-1688ID: [redacted] Current Dermatology [redacted] ***Again, we do ask to speak to the person authorized to purchase productHad we been trying to be deceitful we wouldn't care if it were the buyer or not and we would sell to anyoneBut we don't, we ask for the authorized buyerThe fact that Ms [redacted] doesn't answer the phone further clarifies our resolve to speak to the person in chargeThe call on 07/23/was a courtesy call as we already had a sign order confirmationIf Ms [redacted] maintains she was not there, then someone is accepting calls for herAccording to our records [redacted] stated that she hasn't seen the invoice yet and she was ok on 2-weeks delivery.Ms [redacted] , states that the invoice was not received in time to cancel the orderHowever, the merchandise was shipped on July 31, 2015, days after the invoice was mailedEven if they didn't receive the invoice on the 23rd they still had time to cancel as neededFurther she states that she wasn't in the Office the following week of July 23rd and therefore could not denied deliveryHowever, the package wasn't delivered until 08/06/15, given that it shipped on July 31*.Finally, we don't know whom Ms [redacted] buys from and frankly it's none of our businessAs for "posing" as her supplier, the idea is impractical since we have no possible way of guessing who that might beWe are located in California and Current Dermatology is located in North CarolinaThere are thousands of medical suppliers across the USAShe could be using any of them[redacted] Purity Medical Products PO Box Placentia CA
We are in receipt of the complaint from West County Colon & Rectal and are happy to address any concerns regarding the referenced transaction.First off we would like to clarify that at no time has there ever been an employee named “***” employed with Purity Medical ProductsSecondly, all employees clearly identify themselves, and the company during any correspondence with a customerUnless requested otherwise, all customers receive a minimum of two calls prior to shipment and every effort is made to keep the customer apprised of shipping status at all times.Having reviewed the transaction we can confirm that [redacted] Kdid speak to a salesmen on Thursday September 10, and did place an order at that timeThe following day on Friday September 11, our order processing department called back to confirm the details of the order (for customer assurance this is a recorded conversation and a copy has been forwarded directly to the customer)An invoice was mailed to the customer on Monday September 14, 2015On Thursday September 17, a representative called the office to notify them of a shipping delayCarrie the practice manager took the call since [redacted] was not inShe stated that the delay was acceptable and to ship the order as soon as available.Subsequently the order was shipped to on Monday October 5, via UPS and delivered on October 9, at 1:41PM signed for by [redacted] K.On Monday October 12, [redacted] called our customer service line stating the office no longer wanted the orderAt this time, a return authorization was given and she was advised to notify the carrier for return shipmentA short while later an email was received in our general mailbox stating we had days to pickup the gloves or they’d throw them in the trash.On Tuesday October 13, UPS picked up the order and it was received back in our facility on Monday October 19, The customer’s account has been credited for the returned merchandise.At this point in time we are unclear what additional resolve the customer is seeking
The Director of Circulation handled this matter directly with our customer to their satisfaction and the matter is considered resolved and closed.Thank you