The New Pantam Motors

Review: I purchased a 2007 Chrysler Pacifica on March[redacted]. I was told I couldn't test drive the car but it only had 76 thousand miles on it. I gave them $2800 cash. I just had the car checked and the subframe is completely corroded and the front wheels are moving on their own while I drive (back and forth). The mechanic stated that there is no way this car could pass any inspection and he made me take pictures of the car. I called them to return it and they are refusing a return or to give my money back. This car is a lemon. The person on the phone was shouting and refused to help and wouldn't give me his name either. They are not even willing to discuss anything.Desired Settlement: I want to return the car for a better certified one.

If they are not willing to work with me on exchanging it, I would like my entire down payment to be returned to me, so that I can purchase a car somewhere else.

I already called the bank where the loan was taking from and they are willing to "freeze it" once I return the car. They are aware of the issue and I am not required to make the first payment with them either.

Consumer

Response:

At this time, I have been contacted directly by The New Pantam Motors regarding complaint ID [redacted], however my complaint has NOT been resolved because:-they refuse to complete reparations.The engine light is still on, the alignment is still not fixed and there are two major leaks in the engine. I have contacted the Department of [redacted] Inspections and filed a complaint. They are to call them as well and follow up.

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Sincerely,