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The New York Otolaryngology Group

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The New York Otolaryngology Group Reviews (1)

Review: I am being charged a no-show fee, but I was not informed of this policy, the policy is not stated on the website and I never agreed to be bound by this doctor's terms. Furthermore, the doctor is charging me this fee because they believe I missed 2 appointments, when in fact the doctor cancelled the first appointment on me. No one in the billing department has been willing to listen to me and no one has been willing to help. I have been billed for the $50 no-show fee and I'm afraid this doctor will pursue me for the fee without any proof that I owe this debt.I made an appointment with [redacted] for Fri Jan [redacted], but the office called me at 7:30 am before my 9:00 am appointment to cancel on me. This was done by a voice recording telling me that they'd decided to close the office due to the weather. When I called to reschedule, the appointment, they pushed me to take a Jan [redacted] appointment that I told them I most likely couldn't make and said "try to call" if you can't make it. I was up front with them about likely not being able to make the appointment. When I missed the appointment, they sent me a bill in the mail for a $50 and when I called, they told me that they had no sympathy for me as I had missed 2 appointments. This of course is not true as they cancelled the first appointment on me.Bottom line is that I was NEVER informed of the no-show policy and this doctor cannot charge me a fee when I was not informed of, nor agreed to be bound by their terms. Furthermore, the doctor cancelled on me, right before my first appointment. Absolutely no sympathy or understanding from the billing people at this business.Desired Settlement: I would like these charges to be dismissed. In the case that they are not, I will have my attorney file a cease-and-desist letter. I will also report the company under the Fair Credit Reporting Act for pursuing a frivolous debt claim that they cannot prove has been incurred.

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Description: PHYSICIANS-SPECIALISTS

Address: 9 West 67th Street, New York, New York, United States, 10023

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