The New York Times Company

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] New York Times Account#: [redacted] Please be advised that this complain was resolved as of 4/*/ We have confirmed that the account was cancelled and $removed to reflect a zero balance [redacted] was informed of the resolution by voicemail and email and was asked to contact us directly with any further questionsBest Regards, [redacted]

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] Daytime Phone: ###-###-#### E-mail: [redacted] Please be advised that this complain was resolved as of We have added *** [redacted] to out Do Not Contact list and removed all of his information from our marketing databaseBest Regards, [redacted] Customer Care Advocate

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] , [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Please be advised that we consider this matter resolved as of We have contacted [redacted] by phone and email to further discuss the matter, but he has not responded The customer has our contact information to reach out directly with any questions Best Regards, [redacted] The New York Times § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] Please be advised that this complaint was resolved as of We have cancelled the subscription and informed [redacted] *** Best Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter finally has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I thought I was signing up for an introductory offer for the New York Times on 7/*/for $thru 9/**No where during sign up was it indicated or noted that I would be billed $per month automatically at the end of this periodI erroneously assumed I would be notified at the end of this period to continue with my subscriptionI asked them to provide me with evidence that I was aware of this and this is the explanation I received from them:

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] Please be advised that this complaint was resolved as of We have agreed to issue a month refund The customer was informed of the resolution and is satisfied with the outcomeBest Regards, [redacted] Customer Care Advocate [redacted]

Dear Mediator, Re: Complaint # [redacted] Customer Information: [redacted] *** [redacted] *** [redacted] New York Times Account# - [redacted] Please be advised that this complaint was resolved as of We have reached out to the [redacted] and received confirmation that the delivery will be closely monitored moving forward We have also reached out to [redacted] ***, via phone and email, with a 50% off discount for the next weeks for his troubles, but haven’t heard back from him as of yet He was asked to contact us directly to take advantage of the offer and with any further questions

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] New York Times Account#: [redacted] Please be advised that this complaint was resolved as of We have reached out to the [redacted] to make sure the deliver stops immediately We received confirmation from the field that the carrier has stopped delivering and informed the customer of the resolution----------------------------------------------------------------------...⇄ Please be advised that this complaint was resolved as of We have removed the amount due to reflect a “0” balance and informed the customer of the resolution by voicemail and email We also asked that they contact us directly with any further questions Best Regards, [redacted] Customer Care Advocate [redacted]

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] New York Times Account#: [redacted] Please be advised that this complaint was finally resolved as of We have reprocessed the $refund and informed [redacted] The original refund was rejected because the billing address was changed through the web on 1/*/ The customer has our information to contact us directly with any further questions Best Regards, [redacted]

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] New York Times Account#: [redacted] Please be advised that we consider this matter resolved Our [redacted] confirmed that the paper was delivered this past Sunday and asked that [redacted] contact him directly with anymore issues----------------------------------------------------------------------- Please be advised that this complaint was resolved as of Our [redacted] spoke with [redacted] and assured him that the issue will be resolved The customer has his direct number to contact with any further problems Best Regards, [redacted] Customer Care Advocate [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint would have been resolved had I received a full refund but I can see that will not happen, unfortunatelyI also notice they have spelled out the terms of signing up to receive the NYTs and provided you with all the terms of their cancellation policy If I had received this same information, I would not have had to contact the Revdex.comThank you Revdex.com for enabling the communication between myself and the NYTs.Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Please be advised that this complaint was resolved as of 2/*/ We have removed the [redacted] ***’s information from all of our marketing lists and informed him of the resolution Best Regards, [redacted]

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] According to our records, the customer cancel his Home Delivery subscription on for “too expensive” and started a Digital Subscription with a promotional rate of .99cents for the first weeks and $per month thereafter We did not received any communication from the customer until the cancellation request on It is the responsibility of customers to inform us if they are not receiving the service they are paying for, wish to end it, or are paying for services they did not authorized, in a reasonably timely manner That said, we do try to address our subscribers’ concerns, and, as a good-faith gesture, we are prepared to issue a refund for a full three months of service, totaling $ ---------------------------------------- Please be advised that this complaint was resolved as of We have contacted [redacted] and explained our terms of agreement and non-refundable policy We also offered a month refund as a courtesy, but the customer declined our offer Best Regards, [redacted] The New York Times § [redacted] , [redacted] *** § [redacted] (T) ###-###-#### § (F) ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Dear [redacted] , Re: Complaint # [redacted] Customer Information: [redacted] [redacted] [redacted] New York Times Account#: [redacted] Please be advised that this complaint was completely resolved as of 1/*/ We spoke with [redacted] and will remove the balance on the above account and restart her service She has our information to contact us directly with any further questions Best Regards, [redacted]

Please be advised that this complaint was completely resolved as of 1/*/ We reached out to [redacted] and processed the refunds and informed her of the gift redemption process The customer was asked to contact us directly with any further questions Best Regards, [redacted] [redacted]

Dear Mediator, Re: Complaint [redacted] Customer Information: [redacted] *** [redacted] [redacted] E-mail: [redacted] Please be advised that this complaint was resolved as of There is no record of a cancellation request in our system prior to the customer’s email on We have reached out to the customer, via phone and email, explaining our terms of agreement and non-refundable policy This information was made available at the time of purchase The customer was advised that they would be charged the regular rate after the introductory period, and to inform us in a timely manner if they wish to cancel the subscription Best Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the newspaper was again not delivered last weekend, despite the stated actions by the NYT Customer Service Center Therefore there has been no resolution to the issue, and the NYT customer service center has acknowledged this as well in an email to me.Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***