The News and Advance

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We apologize for the difficulties you have had with receiving your paper We will begin the process to refund your money If you haven't received a check by the end of the month, please call [redacted] at ###-###-####

Manager has spoken to Mrs [redacted] and explained she had new carrierManager is delivering all missed papers to her husband at [redacted] today, and contacting new carrierManager believes the issue may be that there is no paper tube and is working to resolve that issue as wellCustomer has managers direct contact information for any future questions , problems etc

The News & Advance maintains a non-delivery list for our TMC product, the BurgMs [redacted] address has now been added to the non-delivery listAdditionally, the distribution manager and district manager have contacted the delivery carrier and informed them not to deliver a Burg publication to Ms [redacted] homeThe next delivery day is Wednesday 7/and there will not be a publication delivered from this date forwardAlso, we have implemented a verification check to occur on 7/and ensure that no publication is delivered If there are any further issues or Ms [redacted] would like to discuss further, she may contact me directly at [redacted] Thanks, [redacted] Circulation Director

I have reviewed the response made by the business in reference to complaint ID ***, and find that this matter is resolvedThanks very much to the Revdex.com for their assistance and to The News & Advance (***) for the telephone message and quick resolution
Regards,
*** ***

I spoke with Ms*** on FridayWe are issuing her a refundShe has agreed to continue receiving the newspaper for four weeks at no charge to her so we can work on fixing the delivery serviceAt the end of the four weeks, she will decide if she would like to continue her subscriptionShe
has my direct contact information for any further issues, concerns, etc
Thanks

We are attempting to contact customer to provide resolution to the delivery issue and credit customer for missed newspapers. Will update when contact and resolution are made.
Thanks, [redacted]

The News & Advance maintains a non-delivery list for our TMC product, the Burg. Ms. [redacted] address has now been added to the non-delivery list. Additionally, the distribution manager and district manager have contacted the delivery carrier and informed them not to deliver a Burg publication...

to Ms. [redacted] home. The next delivery day is Wednesday 7/16 and there will not be a publication delivered from this date forward. Also, we have implemented a verification check to occur on 7/16 and ensure that no publication is delivered.
If there are any further issues or Ms. [redacted] would like to discuss further, she may contact me directly at [redacted].
 
Thanks,
[redacted]
Circulation Director

I have reviewed the account. Carrier received the $50 tip in September however at that time account was not stopped as requested and a balance of $20.14 generated on account. Account was stopped 11/22/15. I have applied a $20.14 which brings the account balance to zero. I have also contacted the...

Director for our customer service call center to review the handling of the call and make sure appropriate steps are taken to ensure customer satisfaction when reaching the center. The District Manager, [redacted], is contacting customer to let them know carrier received tip, account is at zero balance and apologize for the mishandling of their call and account. Thanks, [redacted]-Circulation Director

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Home Delivery Manager, [redacted] checked the account and verified that account is closed and reflects a zero balance owed. [redacted] spoke with the customer and also emailed confirmation of this. From [redacted]'s follow-up to me, customer is satisfied with the outcome. Thanks, [redacted]-Circulation...

Director

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We apologize for the difficulties you have had with receiving your paper.  We will begin the process to refund your money.  If you haven't received a check by the end of the month, please call [redacted] at ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Manager has spoken to Mrs. [redacted] and explained she had new carrier. Manager is delivering all missed papers to her husband at [redacted] today, and contacting new carrier. Manager believes the issue may be that there is no paper tube and is working to resolve that issue as well. Customer has managers...

direct contact information for any future questions , problems etc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: They are leaving a paper titled The Burg in my driveway. I did not request this paper and I do not want it. My driveway is slanted and I'm not able to keep going out there and picking it up and disposing of. It gets wet. When I bend over I get dizzy ( I'm 70 years old), I'm afraid of losing my balance and falling, plus my knees are bad. I have sent two emails and made at least 2 phone calls to The News and Advance over months. They keep telling me they will stop, but today another paper out in my driveway. I can't believe they would have such disregard for someone's health. This is my private driveway and I consider this littering. Any ideas as to what else I can do? This is very upsetting.Desired Settlement: Stop delivering the paper.

Business

Response:

The News & Advance maintains a non-delivery list for our TMC product, the Burg. Ms. [redacted] address has now been added to the non-delivery list. Additionally, the distribution manager and district manager have contacted the delivery carrier and informed them not to deliver a Burg publication to Ms. [redacted] home. The next delivery day is Wednesday 7/16 and there will not be a publication delivered from this date forward. Also, we have implemented a verification check to occur on 7/16 and ensure that no publication is delivered.

If there are any further issues or Ms. [redacted] would like to discuss further, she may contact me directly at [redacted].

Thanks,

Circulation Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We have had a problem for the past month with receiving our daily (Mon.-Sat.) and our Sunday newspapers. I have tried calling them about 6 times to find out what was going on and they assured me last week that the District Manager would call me; however, have heard nothing from them. I have not received 15 newspapers in the last month (which was only 28 days). We had problems

with them last year but did not report them; however, I think we have been more than lienent with them. I don't want them to complaint about weather because my husband was a mail carrier for 30 years and took mail in snow, ice, sleet and all types of weather (they only missed 2 days in 30 years that they couldn't get around in). A couple of weeks ago brought 4 days worth of papers on a Friday

which was ridiculous. They always tell you that they will credit your account but you never see it done and I think they need to reimburse us with a check for at least half a month of papers.Desired Settlement: To be able to receive our papers on a timely basis each day.

Business

Response:

We are attempting to contact customer to provide resolution to the delivery issue and credit customer for missed newspapers. Will update when contact and resolution are made.

Thanks, [redacted]

Review: I cancelled subscription 9/5/15 (expired 9/24/15) writing on invoice "Do not renew. Carrier always provided excellent service. Please forward $50.00 to carrier. Thank you." I enclosed $50 check (which was cashed) and marked "Carrier Tip". I did not want them to think delivery was reason for cancelling AND it was close to December when I always give carrier tip. Mailed to Richmond address noted on invoice. Papers continued to be delivered. Thought catch up needed. Recvd 2nd invoice in Oct and again returned to Richmond address writing: "Plz. do not renew. Thank you." on 10/13/15. Papers continued to be delivered. I tried calling end of Oct/beginning of Nov and got voice mail message that they were not available and to leave vmail for return call. Did not want them to have my telephone number for fear of sales calls so left no message. Recvd letter 11/20/15 stating we owed $20.14 "Past Due Amount". Called their "Customer Service" 11/21/15 @ 7:45am (N&A voicemail said Cust Serv avail 6am-10am). [redacted], N&A rep, said he would cancel the service but explained that the $20.14 was a carrier charge and that the carrier would be contacting me for that amount. I had explained that I had cancelled in plenty of time and having the carrier contact me was unacceptable and inappropriate. I asked for a supervisor, [redacted] said none available and I would have to leave my telephone number. I was persistent about speaking to a supervisor and he acknowledged that there were many supervisors ("...at least 3 I know of...") and ran off a list of names but explained none of them were available. I advised him I would be filing a complaint with Revdex.com and that I did not want to receive any more invoices/letters. [redacted] explained he would cancel the account but could not speak to future invoices. I think that is not fair to me or the carrier. I did tell [redacted] that the customer service he was providing reminded me of the [redacted] debacle when [redacted] ignored requests for cancellations and continued to bill those customers after they went through several lengthy attempts to cancel. I question if the N&A even forwarded my carrier tip of $50.00 and think it is wrong that the carrier must now approach me for money. In any case, I performed my due diligence by cancelling with plenty of notice; the same that I do with magazine subscriptions but I don't have any blow-back from the magazines. Any assistance you can provide in bringing this to a happy end (for us and the carrier) would be appreciated. Thank you!Desired Settlement: We do not have to pay the $20.14 "Past Due Amount", the carrier receives the entire $50.00 tip and the carrier does not have to be responsible for the $20.14 "Carrier Fee" which [redacted] (N&A) referenced. Thank you!

Business

Response:

I have reviewed the account. Carrier received the $50 tip in September however at that time account was not stopped as requested and a balance of $20.14 generated on account. Account was stopped 11/22/15. I have applied a $20.14 which brings the account balance to zero. I have also contacted the Director for our customer service call center to review the handling of the call and make sure appropriate steps are taken to ensure customer satisfaction when reaching the center. The District Manager, [redacted], is contacting customer to let them know carrier received tip, account is at zero balance and apologize for the mishandling of their call and account. Thanks, [redacted]-Circulation Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this matter is resolved. Thanks very much to the Revdex.com for their assistance and to The News & Advance ([redacted]) for the telephone message and quick resolution.

Regards,