The News-Press

I am due a refund of $22.62. Called several times and told it was being processed but never received.
10/14/19 canceled my subscription. My final payment on 10/11 was for delivery through Nov 15th, however they canceled my deliver 10/14 and was told I would receive a refund of $22.62. Spoke with Dennis. I have not received the refund.
11/13/19 followed up on refund. Spoke with Tawana and was told the refund was being processed, never received.
12/23/19 followed up again, spoke with Jesse. Was told refund was being processed conf#XXXXXXXXXX but have not received.
1/28/20 followed up again and requested to speak with supervisor, was told payment was being processed and would receive return call from supervisor. Have not received refund or return call.
2/11/20 followed up again and requested to speak with supervisor, was told I would receive a return call. Still have not received the refund or a return call.

Bought 52 week subscription for wed/Sun home delivery from *** with News-Press but they stopped at 8 months.
Purchased a 52 week Wed/Sun *** starting March 2019. Originally purchased October 30, 2018, but News-Press could not figure out how to start it till March 2019. They stopped it in Dec. 2019 and sent me a bill for $29. I called several times and asked what was up. They gave different excuses every time I called and just demanded more money.

I also had paid for a digital subscription.

I want my subscription restarted for the 3 months they still owe me.

We are being billed for advertising that we did not approve or even know existed, without a contact or any agreement to advertise in their paper.
We were approached by a salesperson regarding advertising. The salesperson sent us proofs of an ad but the proofs repeatedly had errors such as misspellings, missing logos, etc. We would also go for long periods of time without hearing back from her only to be sent an ad for approval 15 minutes before the deadline. After 2 months of trying to get a decent ad created, we finally told the salesperson (in writing, by email) that we were not interested in continuing to work with her to create an ad. We have not spoken with her since. Unbeknownst to us, one of the original ad proofs had been put in the paper a month earlier without our approval or knowledge. 2 months after the conversation with the salesperson, we received a bill for the ad that we knew nothing about. We originally thought it was an error as we had never heard about an ad or received any follow up about placement. We didn't even know how frequently the ad was run, what days, how big it was, etc. However, the billing person that we initially spoke to stated that it was an accurate bill according to her information and she would look into it. We clearly said that since we had never approved the ad we did not want it to continue and were not going to pay for it. Shockingly, we continued being billed for future ads despite several calls requesting assistance with this matter. In fact, it ended up taking months for anyone to get back to us - we wrote a letter, left 6 messages on the billing department telephone line from the bills that we received, sent emails to the local office, and also left a voicemail at the local office. We got nowhere until the collections team started calling us.
Now we have been told by the managers that no contract or specific agreement is required and that the salesperson acted acceptably by placing the ad in the paper without our knowledge. They have acknowledged that they do not have a contract signed by us and they have reviewed the emails sent back and forth. Despite there being no actual approval of an ad or agreement, their stance has been that this was acceptable because there was an "implied agreement that we would be advertising with them since we had asked for an ad proof". I pointed out that we weren't even being picky - an ad missing our logo or a Christmas themed ad in January are not appropriate - we had fully intended to advertise with the News Press however we couldn't get a decent ad agreed on and had never given our consent for how big or small of a marketing campaign we wanted. How did the salesperson decide online or print, one day a week or more, how many online impression? We don't know because we never had the opportunity to make those decisions.
Furthermore, the ad was running during the time that our emails clearly show us going back and forth on proof approvals. Does this make sense - if we had rejected the ads to be placed where was the implied approval?
To date, we have repeatedly requested information on how to formally dispute this bill. We're told that it is in their billing department (accruing late fees/interest for over 6 months) and that until it gets placed with collections there is nothing we can do. We've requested that they expedite the process of sending to collections so we can contest this. They have refused. We asked for the contact information of their attorney so we can contest this. They have refused. However, they call my business several times a week harassing me and making my staff nervous.
We're being held hostage by a company that states they can do whatever they want and there is nothing we can do about it.

Subscripton Statement and Customer Service interaction.
Bill changes each month without any explanation. Custormer Service rep told me I should receive a communication prior to increase. Never seen one. Called last month to complain about a 63.7% increase. CS Rep told me they would reduce charge. I paid the new amount, and was balance billed on the next statement. Asked to speak with a supervisor, none available. No one has yet called. Sent email via NP online system, received a double-speak answer. Sent 3 emails to the publisher without any response. Called again today without any satisfaction.

I canceled my subscription in May and they continue to charge *** credit card every month and won't refund the money.
I canceled my subscription during the first week of May 2017 and they are continuing to charge my credit card for online access that I never requested and have never used.

I called them two days ago when I discovered the charges. I was confused about why I was being charged since I had canceled and why they were for different amounts each month. The charges are relatively small amounts so I didn't notice them right away. So I called and told them about the error and they are refusing to refund my money. Their customer service rep Keisha said it was "their policy".

How can they get away with continuing to charge after cancellation and then refuse to give me my money back? I am a senior citizen, living on retirement income and even though these amounts each month are small, they add up. Please help.