The News Review

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: OkMrL [redacted] hasn't tried to contact [redacted] in monthsI sent him a certified letter that came back unopenedIn January I sent him a list of parts I needed...still waitingI contacted the insurance company more than months after one of the ovens fell off the truck and I was told he had not contacted themTHAT IS WHY I had to start sending all the informationI DID SEND MrL [redacted] several weeks ago this invoice I am attaching that HAS NOTHING TO DO with the oven that fellMrL [redacted] is responsible for this invoice and HE HAS NOT RESPONDED to my email yetIt has been months and I am as upset as the first daySo....NOI DO NOT WANT HIS "EXPERT" ADVICEI want to be reimbursed for fixing both ovens.Regards, [redacted]

Tell us why here...As stated in the complaint, customer *** ***, purchased and paid for a Reconditioned *** *** Double Deck Pizza Oven 02/24/*** *** specified he would contact us when he was ready to have the ovens shippedWe require a week grace period in order for shipping to be
arrangedOur warehouse is in Philadelphia, PA; *** *** is in Raton, NMAccording to *** ***, 04/26/17, he stated he was ready for the ovens to be deliveredOn Friday 05/05/17, (which is less than weeks from previous date), *** ***’s shipping was arranged with a common carrierWe arranged for the ovens to be shipped out 05/12/and notified *** ***The estimated arrival time was 7-business days (weekends not included)With that being said, he should have received the ovens either the 26th or 29thHowever, the 29th was a holiday so it’s possible his delivery got pushed up a day or soUltimately, we have no control over the estimated arrival time when dealing with a common carrierWe have been consistent in communication with *** ***On 06/02/17, *** *** spoke with the office assistant and stated he was having an issue with the bottom pilotOn 06/06, an email was sent to *** *** with a warranty invoice for the replacement parts that would be shipped outBefore sending his parts out, we discussed the warranty agreementHe has a 60-day parts warrantyIn the event any buyer must ship a part back to us, we require to obtain a credit card on file in case the buyer fails to follow guidelines, P.E.I will charge accordingly*** *** refused to give us his card information which resulted in delayed shipment of the parts neededOn 06/14/an additional email was sent to *** *** stating his parts been ready for shipment but we could not send them until we obtain a c/c on file and the warranty agreement was signedOn 06/15/*** *** returned the signed document and gave us his credit card informationOn 06/16/*** ***’s requested parts were shipped outWe assumed this matter was closed and the customer was satisfied

We have received the parts.  We have not received a shipping label to return the broken parts and have received no communication from the company regarding a repair person to install the parts. We are still operating only one of the two decks of the oven.  We have also received a bill for labor for the service needed to get the one oven working, and have had to pay this out of our own pocket, as the seller has not indicated a willingness to take responsibility for the repair of faulty equipment.  We are extremely upset at the cost, inconvenience, and effort we have incurred.

------ Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Tue, Sep 6, 2016 at 9:24 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: [redacted]@myRevdex.com.org---------- Forwarded...

message ----------From: Jeff L[redacted]<pizzaequipmentinternational@[redacted].com>Date: Fri, Sep 2, 2016 at 12:29 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #[redacted].To: Revdex.com <[email protected]>IN REGARDS TO THIS COMPLAINT ....I REPLIED TO THIS ALREADY AND IT WAS FINISHED....I TRIED TO RESPOND AGAIN AND IT ERRORED OUT?!IM CURRENTLY DEALING WITH PERSONAL ISSUES AND WILL ADDRESS LATER THIS MONTH WHEN I GET BACK TO OFFICE AND HAVE ALL THE PAPERWORK AVAILABLE TO ME ....ONCE AND FOR ALL!!THIS IS NOT A Revdex.com ISSUE

To whom it may concern    The ovens were shipped complete and protected. The shipper damaged ONE of the ovens severely and is currently still being dealt with through the insurance company.Once all invoices and charges are submitted the customer will be reimbursed for her costs and repairs...

related to these damages.      The insurance claim will be submitted in full this week March 8, 2016. We are working with the insurance company which so far has been cooperative..Once settlement has been made I will do a followup with the complaint.SincerelyJeff L[redacted]Pizza Equipment International, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Ok. Mr. L[redacted] hasn't tried to contact [redacted] in months. I sent him a certified letter that came back unopened. In January I sent him a list of parts I needed...still waiting. I contacted the insurance company more than 2 months after one of the ovens fell off the truck and I was told he had not contacted them. THAT IS WHY  I had to start sending all the information. I DID SEND Mr. L[redacted] several weeks ago this invoice I am attaching that HAS  NOTHING TO DO with the oven that fell. Mr. L[redacted] is responsible for this invoice and HE HAS NOT RESPONDED to my email yet. It has been  4 months and I am as upset as the first day. So....NO. I DO NOT WANT HIS "EXPERT" ADVICE. I want to be reimbursed for fixing both ovens.Regards,
[redacted]

The Landlord sold the building forcing our relocation which is the obvious reason for the certified mail returnThe NEW warehouse location is:Pizza Equipment International, Inc[redacted]Philadelphia, PA  [redacted]
In regards to the response...the above relocation did play a huge part of the delayed response and well as followup...the relocation was abrupt and unforeseen. Nonetheless, the response wasn't a complaint but more of a venting. I understand [redacted]'s frustration as this has dragged on for much longer than it should have. ....dealing with insurance and freight companies is extremely frustrating, time consuming and stressful...especially for damaged goods. As I've said in prior responses that we are at the mercy of the insurance company....they are the paying , repayment and reimbursing party NOT me. As for the attached invoice..UNLEGIBLE ?!  But what I can see there was a lose wire that is NOT covered under the warranty. The warranty is specific to parts and parts only. This could have been an issue from the original delivery and installation as well. Installer must and should have did a complete visual inspection of the ovens. The fact that one oven was severely damaged makes me believe that this could have been associated with the freight company negligible handling of the ovens.   Let me reiterate that the insurance company is still waiting for more information from customer as of last contact.  The longer they wait for this information the longer they hold up the settlement of this claim.