The Newsweek/Daily Beast

Review: I subscribed to Newsweek. I called them in December to notify them that I wanted a refund as I did not want an online subscription. I need my refund. I subscribed to Newsweek. I paid $30. in November of 2011. I had forgotten about my subscription until the late spring of 2011. I called to ask why they had cashed my check but I had not received the magazine. They were sorry and did not know what had happened. They started my subscription with the July [redacted] 2012 issue. I called them in December of 2012 to let them know I did not want an online subscrition so I wanted a refund. A few months later I had not received the refund so I called Newsweek. They said I was owed $20.20 but I now had to get the refund from Bloomberg. I asked why since I had told them I wanted a refund. I called Bloomberg who siad they will issue a refund. I did not get it. I called many times and then they started to say I need to send them proof of payment for the Newsweek subscription. I have to pay to get a cancelled check and I am not willing to do that as it will be almost as much as the refund. Newsweek also says I need to get proof of payment but I know they have my information because they gave it to me in December. I want my refund and I do not want to have to pay to get a cancelled check. My bank statement from a credit union have only the check numbers and amounts listed. I do not think I should have to pay money to get a copy of my check to get my refund.Desired Settlement: I want my $20.20 refund.

Consumer

Response:

At this time, I have been contacted directly by The Newsweek/Daily Beast Co. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

They still want me to pay to get a copy of the check from my credit union. I am not willing to pay since they already have a record of my payment. I am dealing with a death in my family so I am going to let this go but I am still upset that they will not give me my refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: When Newsweek switched to online subscriptions only I tried it for a while but experienced lots of connection problems. Finally in Dec. 2013 I emailed them to cancel my subscription and process a refund since my subscription didn't expire until August 2014. I didn't receive any response or refund. I emailed again in March 2014 and was told via email that refunds would be settled at some undetermined date. I emailed again May 2014 after receiving no further follow up, but got no response. I emailed them one last time today and mentioned my intention of filing a Revdex.com complaint.Desired Settlement: Refund the unused portion of my subscription from the date of my first notice 12/*/13 through the expiration date of my subscription 8/**/14.

Consumer

Response:

At this time, I have been contacted directly by The Newsweek/Daily Beast Co. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Below is the response I received from Newsweek. I am no longer interested in their magazine or in pursuing the refund. I feel that if they didn't offer me the option of a refund then that should have been communicated the first time I contacted them in December of 2013. Thank you for your advocacy on behalf of consumers.

T[redacted]

[redacted]

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by The Newsweek/Daily Beast Co. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They are unwilling to go offer any refund past a certain period of time on the switch from print to digital format.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: June *, 2014.Dear Revdex.com of New York.Some years ago when Newsweek had just a paper edition I bought an paid for a subscription to Newsweek.Later when the magazine closed its paper edition and went digital I did of course get its digital version andno paper version as it did not have one. But now that the magazine has gotten back its paper edition theywill not give it to me (i.e. they will but the will charge me 75$ a year for it). I think I should have the rightto get its paper edition as that wan what I paid for when I bought an paid my subscription. (I did as mentionedbuy and pay my subscription before Newsweek went digital).Can you help me to get back my paper edition? After all, I am only asking to get what I paid for. Below you will findmy correspondance with Newsweek's Subscription Department. Very sincerely yours, [redacted].Jun * at 11:05 PM[redacted] I understand where youre coming from. But, as I stated in the previous message: When The Daily Beast closed the print version of Newsweek, they asked if users wanted a refund or if they wanted to convert to digital. If you chose the latter, that's what you were billed for. Since we have taken over Newsweek, the print product that we've decided to put out is a premium one with high-quality reporting, high-graphics and high-quality print stock. As a result, the cost is $149.99 a year. We, unfortunately, cannot give you this for free, but we can offer you a discount for being a loyal customer and give you half off the subscription rate. -The original price for a 1 year subscription costs $149.99; you will only be paying $75.00. Basically, you are getting a 50%discount from the original price.Desired Settlement: That Newsweek sends me its paper edition for the years I have got left on my subscription.

Consumer

Response:

At this time, I have not been contacted by Newsweek regarding complaint ID [redacted].

Sincerely,

Review: I cancelled my subscription to Newsweek. I was told I would receive $56.29.I called numerous times about this problem -ever since Newsweek ceased being a print magazine. My last conversation was with someone named [redacted]. I spoke to her on February **, 2014. The magazine told me I was due to money. They just weren't sending it! I've subscribed to Newsweek ever since college. I deserve better treatment than this. (My name is [redacted]- the subscription is in my husband, [redacted]'s name.)Desired Settlement: $56.29 should be mailed to me immediately.

Review: I ordered Newsweek thru April **, 2014. My husband who does use the computer reads Newsweek. I just realized we have not received the magazine in awhile. I contacted Newsweek and was told they went all digital as of the beginning of the year. Since I have not received a magazine or have an online account I asked for refund back to the beginning of the year. I was told I could only get one as of today. I find it ironic that they called continually about extended the subscription but not a peep when they went all digital.Desired Settlement: I want a full refund back to January 2013. When they stopped sending print issues.

Review: I have a paid subscription with newsweek. They only have all digital now so I get the magazine on my Kindle. For the past 2 months I can not log in using my kindle app.I keep resetting my password and putting the correct one in and I still cant log in. There is no phone number where I can reach someone at newsweek. When you call the number on the kindle app it tells you to email them. I have sent several emails and there has been no response.Desired Settlement: I want my magazine which I paid for. Fix my loin issue and in addition to this I want 2 months added to my current subscription since I have been unable to log in for the last 2 months.

Review: WE HAVE BEEN GETTING BUSINESSWEEK MAGAZINE FOR OVER 6 MONTHS NOW AND ANY COMPLAINT TO STOP HAS NOT BEEN HEADED. THIS IS HARASSMENT AND I WOULD LIKE THE DELIVERY STOPPED ASAP. I DO NOT KNOW IF WE ARE BEING CHARGED FOR THE MAGAZINE - I HAVE NEVER REQUESTED ITDesired Settlement: PLEASE STOP ALL FALSE DELIVERIES. I DO NOT HAVE TIME TO VCHASE ANY THIRD PARTY RESPONSIBLE FOR THIS.

Review: I am filing this complaint against Newsweek for their refusal to issue a refund for the balance of my subscription when I cancelled it.

Newsweek changed to a digital magazine in January 2013. In the latter half of 2013 I began to have problems accessing the digital issues. It took several phone calls and the problem seemed to be resolved by early 2014.

My subscription was due to expire at the end of March 2014 and on March *, 2014, I renewed the subscription on-line by credit card for $34.99.

I was out of the country for the month of April and on return I was unable to access any past or current issues of the magazine. When I telephoned the customer assistance number provided on Newsweek's web page a recorded message instructed customer support was available on-line at [redacted]. There was no option given to talk to a customer service representative.

At this point I did not wish to repeat the frustrating problems I previously had accessing Newsweek in 2013 and decided to cancel the subscription. I requested this cancellation by e-mail on May **, 2014 and also requested a refund of the renewal fee I paid in early March. In a return e-mail on May **, 2014, I was told that my subscription would be cancelled but Newsweek would not issue refunds on cancelled digital subscriptions.

I believe this is unfair. I paid for a service in advance and access to that service ceased when I paid the renewal fee. I believe the $34.99 I paid on March * should be refunded to me.

Thank you in advance for any assistance you can provide.Desired Settlement: A refund of the $34.99 renewal fee I paid in March.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I would also like to thank the Revdex.com for the assistance provided in settling this issue. I believe it was resolved because of the Revdex.com's intercession and I am grateful. Thank you.

Sincerely,

Review: Since May ** I cannot get resolvement from the magazine recognizing my password to open digital copies of recent issues. You cannot talk to anyone via phone. All communication done by email. My last 2 emails have gone without anyone responding back to me.Desired Settlement: I have a subscription. I want the subscription honored. I want to talk to a person and I want a fast service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,