The Nit Fairies, LLC

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am attaching the picture I sent to the company that clearly shows nits the next morningThe only call or message I received from the company was to tell me they were running late to our follow up appointment (which I had already canceled)To state my daughter's case was "moderate" is interesting as I was told it was "almost gone" and not one bug was actually foundI was kept waiting one hour for the appointment to begin and I would be happy to provide proofI would also be happy to provide corroboration from witnesses in the salon that we were told Amelia'said case was lightI would be interested to see documentation on the person who combed my daughter's hair of her training and a work permitI don't expect a refund but would recommend the Revdex.com investigate this company further
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Mrs. [redacted] did bring her daughter into our treatment Center on April 1, 2016. My scheduled technician was on her way to the appointment when she got an emergency call to pick up her daughter. Another staff member was called in and it took her twenty minutes to get there. It is our protocol to...

prep our stations (disinfect to prevent contamination) before and after each treatment. My technician documented Amelia's case as a Moderate infestation. Moderate infestations do take time work on. We try clearing the hair in a few hours where it could take a parent weeks to do. Our employees are all over the legal age to work and have been well trained in head lice screenings, treatment and removal. It is our protocol to have one technician comb and another go through after (two sets of eyes are better than one). I was informed that the comb slipped out of my techs hand (treatment oil does get slippery) and the nit comb was taken to the back to be placed in our cleaning area. Our technicians keep extra combs in the front pocket of their scrubs for this reason and a clean comb was used to continue. We include a follow-up appointment between the 2-7th day in our treatment fee and this is part of our treatment plan. During this appointment we do a final comb out ensuring that all nits have been removed and none are missed. Mrs. [redacted] was informed of this and scheduled that follow up appointment for 4-9-16 at 12 noon. The clients did not show up for this scheduled appointment. We also honor a guarantee if everyone has a head check that lives in the home and treated if need be. Mrs. [redacted] did not want her head checked, therefore we can not rule out cross contamination and the guarantee is void. We did receive two emails, a call was returned and a message was left for client. We would have brought her back in that day instead of her scheduled follow up appointment day. We did not receive any pics from the client. Client did not return our call! Please let me know if we can be of any further assistance. I did want to add that this is our first complaint since opening our service in 2008. Thanks so much for your time!