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The North Club

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The North Club Reviews (3)

February 26, 2018Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Subject: 2/19/2018 Complaint on Yearly Gym Maintenance FeeDear Revdex.com Representative:I am writing in response to the customer complaint dated 2/19/2018 regarding the $49 annual Club fee. I spoke to the member on...

2/25/2018 and explained the Club procedure regarding annual fee charges. The records show that the member joined the Club on 2/17/2017. During 2017, the policy was to charge the annual fee after a 3-month delay. The $49 annual fee was correctly charged on 2/15/2017.Effective 1/1/2018, the Club implemented a $10 increase in the annual fee to $49/year. Since there was some confusion with our staff, I offered a $10 refund to the member and he said he was happy with that and considered the issue resolved.Sincerely,Michael ** M[redacted] OwnerThe North Club, LLC

Review: Myself and my partner looked all over State College for a gym, and selected The North Club because it was one of the largest ones, had a studio upstairs, and the staff were friendly. We went regularly for a month before eventually coming to the conclusion that it was not worth the money. It is a seedy, moldy, dilapidated, smelly gym with shoddy equipment. No, gyms may not always smell like daisies, but they're not supposed to smell like mold--not sweat, not body odor, but mold---that you're breathing in as your huffing and puffing during a workout. Nothing about this gym makes you feel confident in your workout or like your money is being well spent. As for the studio upstairs--the main reason we picked this gym--it's a rotting, disgusting mess. The carpet--which I'm sure has not been changed since the building was put up-- is damp, moldy (which you're getting up close and personal with while you're trying to do pilates!), smells to high heaven, and the ceiling is falling down! On top of that, the weights provided for you upstairs FALL APART WHILE YOU'RE USING THEM! Forget the health hazards of rolling around on a moldy and gross carpet, how about taking 20lbs of weights to the face/teeth/foot when the plastic(!) clamps holding your weights onto the bar slide off, or simply disintegrate into your hands, and all the weights from one side come careening off at you!!!! Basically anywhere you're trying to workout in this place, you feel like you're working out in the hulled-out carcass of a wet dog with dangerous equipment.Here's the kicker. Over a month after I cancelled, they charged me $80 dollars ($40 apiece for my two memberships that were CANCELLED) for a "maintenance fee", which you get charged after being there for 3 months. Not only did I cancel my memberships BEFORE three months, not only have they BEEN cancelled for over a month, but a "maintenance fee" for WHAT?! I've never felt compelled go online and complain about a place before--but this place is a joke.Desired Settlement: It is patently ridiculous that I was charged for two maintenance fees before three months of membership had passed, and over a month after cancellation. This should be refunded to me immediately.

Review: After cancellation of club membership front desk attendant unable to provide refund forremaining credits on account. When I spoke to [redacted] in the business office he told me he"wasn't sure" that they would be able to refund my money. When I said I was never informed of this previously, he told me to "be nice" if I wanted his help. He informed me he would look into it, but I never received my refund or a check. I then physically went to the cluband spoke to the Club Manager, who while very cordial and professional, informed me he wouldhave to speak to [redacted] in the business office and would get back to me. He took my name and number down on a post-it. I never received a call or a refund. It's been over 6 months.Desired Settlement: Refund for remaining balance to my account.

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Address: 1510 Martin St, State College, Pennsylvania, United States, 16803-3058

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