The NRP Group LLC

We apologize that Mr. [redacted]'s refund check has not been processed.  Due to the sale of The [redacted] property, during the time Mr. [redacted] moved, there was a hold on all funding for this property until the sale was finalized.  This issue has been resolved and a check for $157.66 has been...

mailed per our accounts payable department. Deductions were made from the original $300 due to storage and parking feeds owed. Again, we are sorry for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I do not know where that number came from and also that number was not one of my numbers on my file. Before I left I provided [redacted] with my mom address which is the most reliable way to get in contact with me. Which they request in case their are damages to the apartment. I have never seen this letter before. 
[redacted]

From: Diane R[redacted] <dr[redacted]@nrpgroup.com>Date: Tue, Jul 5, 2016 at 1:30 PMSubject: ID# [redacted]To: "[redacted][email protected]" <[redacted][email protected]>
Regarding ID# [redacted]
 
Please be advised that the complainant did receive a refund check in the full amount of $1,213.00...

and it cleared her bank on 6/24/2016. If there is any more information you need, please do not hesitate to contact us. 
 
Thank you.
 
Diane Christy-R[redacted]
Director of Marketing
The NRP Group
5309 Transportation Blvd.
Cleveland, OH  44125
216-475-8900 Ext. 1600
www.NRPGroup.com

Business responded to complaint. Please be advised that after researching the attached complaint, The NRP Group’s  insurance company advised the claimant did not return any of the phone calls made to her by the insurance adjuster.  According to the insurance company’s records, [redacted]...

[redacted] was not aware the gate could have malfunctioned on 1/3/15 when the claim was made, so they could not have foreseen or done anything to prevent the incident from occurring.  The property is not liable for the initial incident. The insurance company closed the case on 2/18/2015.  The claimant no longer resides at [redacted]. Diane C[redacted]-R[redacted]Director of MarketingThe NRP Group5309 Transportation Blvd.Cleveland, OH  44125216-475-8900 Ext. 1600www.NRPGroup.com

Please see the attached stating the Revdex.com closed this file.  However, we did contact our property management team regarding this complaint.These homes are affordable tax credit housing which rents are already set. When [redacted] initially came in, she was told the unit available was at 60%...

AMI.  She was offered other units at that time and was not interested due to the area they were located.  She expressed she was only interested in [redacted]s.   On March 16, 2017, [redacted] came in with her RAFTA for [redacted] and stated that her voucher was for $723.  The property management team submitted her paperwork to  Section 8 for $723.  The request was sent over on March 20, 2017 for the property at [redacted].  On Friday, April 7, 2017, [redacted] notified the property management team that $723 was over her voucher amount and the request could not exceed $643.  (document attached).  At that time, it was explained to [redacted]s that we were unable to lower the rent for the home she wanted to $653.  Three units were offered that did comply with her voucher amount.  [redacted] did accept a unit on [redacted] and on April 10, 2017 [redacted] was requested to bring in a new RAFTA for the new address. Since section 8 denied the rental amount, $100 will be refunded.  This process can take up to 30 days, which is also outlined in the RSP.  We apologize for any inconvenience caused to [redacted] and hope that this information is helpful. Diane R[redacted]Director of Marketing, The NRP Group

Our property management team has resolved the complainants original issue. The property management team has replaced both thermostats as advised and there is hot water in the laundry room at [redacted].   The complainant has stated in her rebuttal, "REGARDING HAVING HOT WATER IN THE LAUNDRY ROOM. THERE HAS BEEN HOT WATER EVER SINCE NRP GROUP RECIEVED NOTICE AND THEN THAT WAS RELAYED DOWN TO [redacted] YESTERDAY."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
[redacted] -- thank you very much for your help. This process was far more difficult, and took much more time, than it had to be. Thank for your help. Regards[redacted]

Please be advised that this complaint has been resolved as of today with the complainant.  Our property management team has been in discussion with the complainant to review her ledger account and also provide us with any overdraft fees from her banking institution that she was charged with when there was a stop payment made to the original reimbursement check of $1,213.  The complainant obliged, and provided us with the information requested. In thoroughly reviewing the resident's ledger account, The complainant did receive and cashed a check for $855.13.  We have resolved the Revdex.com complaint by issuing a check that will be sent overnight today in the amount of $649.09.  This includes the difference of the original refund, $151.09 in overdraft fees and $140 for damages that have been dropped.  The complainant has been notified of this resolution today.Please advise if you need further information.

Business sent the following response:Please be advised that the insurance company did contact the complainant both by mail and by phone.  In communicating with our insurance adjuster, voicemail messages on the number we have listed [redacted], were made on 1/19/15, 1/20/15, and 1/21/15.  Attached is a copy of the contact letter that was sent to her on 2/3/15.  There was no response received by the complainant. Diane C[redacted]Director of MarketingThe NRP Group5309 Transportation Blvd.Cleveland, OH  44125216-475-8900 Ext. 1600www.NRPGroup.com