The Nutrition Professionals

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowFirst of all I find it very interesting for someone that is trying to dodge bills that I would contact the provider as soon as I got their invoiceAgain this is the level of non professionalism I had been subjected to and had requested to speak to someone other than [redacted] at that office I tried to speak to [redacted] but [redacted] butted in and said I couldn'tI have all the Explanation of Benefits (EOB) from [redacted] - primary and the value that they came up with was $as what I owed totalNow this amount should have been claimed with [redacted] Community plan - secondary I just got off the phone with [redacted] at [redacted] secondary and she says that they have not been billed everI gave her [redacted] 's number she put me on hold and called him and told him they were NEVER billed! He then gave her [redacted] number to tell him to 're-submit' the bill which is ironic because per the secondary insurance they were never billed so nothing is being resubmitted! She called [redacted] but because he did not pick up and they are not allowed to leave messages with people's personal info on there she told me to call and tell [redacted] to submit the bills which I did at both his numbers [redacted] Which has been my bone of contention from the start you bill me and not the insuranceI have received a total of two invoices each with different amounts the first one was for $at which time I asked him to present it to [redacted] Community plan secondary insuranceHe then came up with the last invoice for $has a bill of $for 3/19/visit he states that they did not get paid but I have an EOB that says he did! I HAVE NO problems paying the remainder if [redacted] Community Health Plan says we are not picking up the $but it needs to come from them you can see why I would be leery of accepting any bills from the clinic they keep changing! Regards, [redacted]

In response to your complaint ID# [redacted] by [redacted] , please be advised of the following: All submissions have been made to her primary and secondary insurance carriers with correct codings and datesOur policy is to appeal any declines [redacted] calculated the $ co-payment, not The Nutrition Professionals [redacted] insurance company is, in fact, [redacted] insurance company and it is her responsibility to determine if they have proper coverageWe always call the insurance companies prior to the patients' first visit, but the insurance company is not bound or obligated to honor the coverage information they provide [redacted] called [redacted] to complain about us in the beginning of May, They, in turn called me and we discussed the issuesThey saw nothing wrong with our submissions and acknowledged the $co-paymentI told the insurance representative the if [redacted] sent us the $co-payment, we will forgive the remainder of the amount owedThe insurance representative said she will make the phone call because [redacted] informed me that she did not want to talk to me, and in my collection capacity, I must honor this request and not call her.The audit was performed at [redacted] request and the statement with the $balance is correctWe are sorry the number did not calculate the way she wanted them toIf [redacted] does not want to talk to me, that is fineHowever, she does not determine who she will talk to in our companyI will continue correspondence and billingDespite [redacted] long and vast experience with health insurance companies, accepting the $settlement is her best optionThis settlement will not last indefinitelyThe balance of $is due NOW If not paid, or a settlement is reached, then we pursue our rights to the full extent of the [redacted] and [redacted] is using the Revdex.com and a vehicle for debt avoidanceThis is unacceptable and will not be toleratedSincerely,The Nutrition Professionals

This is crazy. [redacted] complains about two (2) different amounts she owes. SHE asked for an audit (which we performed) and rebilled her for the correct reduced amount. Also, [redacted] has acknowledged with [redacted] that all claims were correct with the correct codes. I relayed to [redacted] an offer that if [redacted] pay the co-payment (45.00)  required by [redacted], we would forgive the remainder of her debt. She has not responded. I don't what she was told or who told her what, but she seems to have a wealth of misinformation. We cannot deal with her adolescent antics. We are dietitians, not phychologists. If [redacted] put as much effort into something productive rather that debt avoidance, she could be President! Since she will not accept our offer of 45.00, the SHE OWES $83.04. I have a hard time believing the Revdex.com is buying into this debt avoidance scheme.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all I find it very interesting for someone that is trying to dodge bills that I would contact the provider as soon as I got their invoice. Again this is the level of non professionalism I had been subjected to and had requested to speak to someone other than [redacted] at that office I tried to speak to [redacted] but [redacted] butted in and said I couldn't. I have all the Explanation of Benefits (EOB) from [redacted] - primary and the value that they came up with was $48.60 as what I owed total. Now this amount should have been claimed with [redacted] Community plan - secondary I just got off the phone with [redacted] at [redacted] secondary and she says that they have not been billed ever. I gave her [redacted]'s number she put me on hold and called him and told him they were NEVER billed! He then gave her [redacted] number to tell him to 're-submit' the bill which is ironic because per the secondary insurance they were never billed so nothing is being resubmitted! 
She called [redacted] but because he did not pick up and they are not allowed to leave messages with people's personal info on there she told me to call and tell [redacted] to submit the bills which I did at both his numbers [redacted]
Which has been my bone of contention from the start you bill me and not the insurance. I have received a total of two invoices each with different amounts the first one was for $87.00 at which time I asked him to present it to [redacted] Community plan secondary insurance. He then came up with the last invoice for $83.04 has a bill of $125.00 for 3/19/14 visit he states that they did not get paid but I have an EOB that says he did! 
I HAVE NO problems paying the remainder if [redacted] Community Health Plan says we are not picking up the $48.60 but it needs to come from them you can see why I would be leery of accepting any bills from the clinic they keep changing! 
Regards,
[redacted]

In response to your complaint ID#[redacted] by [redacted], please be advised of the following: All submissions have been made to her primary and secondary insurance carriers with correct codings and dates. Our policy is to appeal any declines. [redacted] calculated the $45.00...

co-payment, not The Nutrition Professionals. [redacted] insurance company is, in fact, [redacted] insurance company and it is her responsibility to determine if they have proper coverage. We always call the insurance companies prior to the patients' first visit, but the insurance company is not bound or obligated to honor the coverage information they provide. [redacted] called [redacted] to complain about us in the beginning of May, 2015. They, in turn called me and we discussed the issues. They saw nothing wrong with our submissions and acknowledged the $45.00 co-payment. I told the insurance representative the if [redacted] sent us the $45.00 co-payment, we will forgive the remainder of the amount owed. The insurance representative said she will make the phone call because [redacted] informed me that she did not want to talk to me, and in my collection capacity, I must honor this request and not call her.The audit was performed at [redacted] request and the statement with the $83.04 balance is correct. We are sorry the number did not calculate the way she wanted them to. If [redacted] does not want to talk to me, that is fine. However, she does not determine who she will talk to in our company. I will continue correspondence and billing. Despite [redacted] long and vast experience with health insurance companies, accepting the $45.00 settlement is her best option. This settlement will not last indefinitely. The balance of $83.04 is due NOW.  If not paid, or a settlement is reached, then we pursue our rights to the full extent of the [redacted] and [redacted] is using the Revdex.com and a vehicle for debt avoidance. This is unacceptable and will not be tolerated. Sincerely,The Nutrition Professionals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all I find it very interesting for someone that is trying to dodge bills that I would contact the provider as soon as I got their invoice. Again this is the level of non professionalism I had been subjected to and had requested to speak to someone other than [redacted] at that office I tried to speak to [redacted] but [redacted] butted in and said I couldn't. I have all the Explanation of Benefits (EOB) from [redacted] - primary and the value that they came up with was $48.60 as what I owed total. Now this amount should have been claimed with [redacted] Community plan - secondary I just got off the phone with [redacted] at [redacted] secondary and she says that they have not been billed ever. I gave her [redacted]'s number she put me on hold and called him and told him they were NEVER billed! He then gave her [redacted] number to tell him to 're-submit' the bill which is ironic because per the secondary insurance they were never billed so nothing is being resubmitted! She called [redacted] but because he did not pick up and they are not allowed to leave messages with people's personal info on there she told me to call and tell [redacted] to submit the bills which I did at both his numbers [redacted] [redacted]Which has been my bone of contention from the start you bill me and not the insurance. I have received a total of two invoices each with different amounts the first one was for $87.00 at which time I asked him to present it to [redacted] Community plan secondary insurance. He then came up with the last invoice for $83.04 has a bill of $125.00 for 3/19/14 visit he states that they did not get paid but I have an EOB that says he did! I HAVE NO problems paying the remainder if [redacted] Community Health Plan says we are not picking up the $48.60 but it needs to come from them you can see why I would be leery of accepting any bills from the clinic they keep changing! 
Regards,
[redacted]

In response to your complaint ID#[redacted] by [redacted], please be advised of the following: All submissions have been made to her primary and secondary insurance carriers with correct codings and dates. Our policy is to appeal any declines. [redacted] calculated the $45.00 co-payment,...

not The Nutrition Professionals. [redacted] insurance company is, in fact, [redacted] insurance company and it is her responsibility to determine if they have proper coverage. We always call the insurance companies prior to the patients' first visit, but the insurance company is not bound or obligated to honor the coverage information they provide. [redacted] called [redacted] to complain about us in the beginning of May, 2015. They, in turn called me and we discussed the issues. They saw nothing wrong with our submissions and acknowledged the $45.00 co-payment. I told the insurance representative the if [redacted] sent us the $45.00 co-payment, we will forgive the remainder of the amount owed. The insurance representative said she will make the phone call because [redacted] informed me that she did not want to talk to me, and in my collection capacity, I must honor this request and not call her.The audit was performed at [redacted] request and the statement with the $83.04 balance is correct. We are sorry the number did not calculate the way she wanted them to. If [redacted] does not want to talk to me, that is fine. However, she does not determine who she will talk to in our company. I will continue correspondence and billing. Despite [redacted] long and vast experience with health insurance companies, accepting the $45.00 settlement is her best option. This settlement will not last indefinitely. The balance of $83.04 is due NOW.  If not paid, or a settlement is reached, then we pursue our rights to the full extent of the [redacted] and [redacted] is using the Revdex.com and a vehicle for debt avoidance. This is unacceptable and will not be tolerated. Sincerely,The Nutrition Professionals

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all I find it very interesting for someone that is trying to dodge bills that I would contact the provider as soon as I got their invoice. Again this is the level of non professionalism I had been subjected to and had requested to speak to someone other than [redacted] at that office I tried to speak to [redacted] but [redacted] butted in and said I couldn't. I have all the Explanation of Benefits (EOB) from [redacted] - primary and the value that they came up with was $48.60 as what I owed total. Now this amount should have been claimed with [redacted] Community plan - secondary I just got off the phone with [redacted] at [redacted] secondary and she says that they have not been billed ever. I gave her [redacted]'s number she put me on hold and called him and told him they were NEVER billed! He then gave her [redacted] number to tell him to 're-submit' the bill which is ironic because per the secondary insurance they were never billed so nothing is being resubmitted! 
She called [redacted] but because he did not pick up and they are not allowed to leave messages with people's personal info on there she told me to call and tell [redacted] to submit the bills which I did at both his numbers [redacted]
Which has been my bone of contention from the start you bill me and not the insurance. I have received a total of two invoices each with different amounts the first one was for $87.00 at which time I asked him to present it to [redacted] Community plan secondary insurance. He then came up with the last invoice for $83.04 has a bill of $125.00 for 3/19/14 visit he states that they did not get paid but I have an EOB that says he did! 
I HAVE NO problems paying the remainder if [redacted] Community Health Plan says we are not picking up the $48.60 but it needs to come from them you can see why I would be leery of accepting any bills from the clinic they keep changing! 

Regards,

This is crazy. [redacted] complains about two (2) different amounts she owes. SHE asked for an audit (which we performed) and rebilled her for the correct reduced amount. Also, [redacted] has acknowledged with [redacted] that all claims were correct with the correct codes. I relayed to [redacted] an offer that if [redacted] pay the co-payment (45.00)  required by [redacted], we would forgive the remainder of her debt. She has not responded. I don't what she was told or who told her what, but she seems to have a wealth of misinformation. We cannot deal with her adolescent antics. We are dietitians, not phychologists. If [redacted] put as much effort into something productive rather that debt avoidance, she could be President! Since she will not accept our offer of 45.00, the SHE OWES $83.04. I have a hard time believing the Revdex.com is buying into this debt avoidance scheme.

In response to your complaint ID#[redacted] by [redacted], please be advised of the following: All submissions have been made to her primary and secondary insurance carriers with correct codings and dates. Our policy is to appeal any declines. [redacted] calculated the $45.00...

co-payment, not The Nutrition Professionals. [redacted] insurance company is, in fact, [redacted] insurance company and it is her responsibility to determine if they have proper coverage. We always call the insurance companies prior to the patients' first visit, but the insurance company is not bound or obligated to honor the coverage information they provide. [redacted] called [redacted] to complain about us in the beginning of May, 2015. They, in turn called me and we discussed the issues. They saw nothing wrong with our submissions and acknowledged the $45.00 co-payment. I told the insurance representative the if [redacted] sent us the $45.00 co-payment, we will forgive the remainder of the amount owed. The insurance representative said she will make the phone call because [redacted] informed me that she did not want to talk to me, and in my collection capacity, I must honor this request and not call her.The audit was performed at [redacted] request and the statement with the $83.04 balance is correct. We are sorry the number did not calculate the way she wanted them to. If [redacted] does not want to talk to me, that is fine. However, she does not determine who she will talk to in our company. I will continue correspondence and billing. Despite [redacted] long and vast experience with health insurance companies, accepting the $45.00 settlement is her best option. This settlement will not last indefinitely. The balance of $83.04 is due NOW.  If not paid, or a settlement is reached, then we pursue our rights to the full extent of the [redacted] and [redacted] is using the Revdex.com and a vehicle for debt avoidance. This is unacceptable and will not be tolerated. Sincerely,The Nutrition Professionals

Husband went in to get help about what to eat due to his health issues, sedentary life style, and digestive problems. Establishment plugged husband's age/height into a food pyramid chart and provided him with two handouts citing he eat certain foods that he communicated were problematic with him. A negative review about the experience was posted online and husband was promptly confronted by establishment regarding the negative review. Very unprofessional.